10 Hills Studio

I placed an order for Comet shoes on 9 February 2026 through 10 Hills Studio. Unfortunately, the order had to be cancelled because my size was not available in stock. Initially, the refund process and customer support response were slower than expected, which caused some inconvenience. Due to the limited response, I sent an email expressing my concern about the delay and the customer service experience. Within 24 hours, Kushaan Sengupta personally called me to address the issue. He sincerely apologized for the inconvenience and explained that the delay occurred because I had contacted their business WhatsApp number, which prevented them from responding promptly. He assured me that they are working to improve their communication so similar issues do not occur in the future. I appreciate the prompt follow-up and the effort taken to resolve my concern. While the initial experience could have been smoother, the response from their team afterward was professional and reassuring.

I recently visited 10 Hills Studio, and I was thoroughly impressed with the entire experience. The store offers a wide variety of clothing styles, catering to different tastes and occasions. The quality of the garments is exceptional; the fabrics feel premium, and the stitching is durable. What stood out the most was the customer service. The staff were friendly, attentive, and knowledgeable about the products. They helped me find the perfect outfit for an upcoming event, and I couldn't be happier with my purchase. The prices are reasonable considering the quality, and I even managed to catch a great sale. I will definitely be shopping here again!

The best in town. You cannot miss on this.

I had ordered through the online website and got the product delivered but due to size issues I want to return it and as that's the largest size I ordered I don't have an option left for exchange , hence I contacted them saying I want to return the product. I am following up with them since 27oct and they aren't receiving my calls and whenever I get in touch with a person he always tells me I will check and get back to you which never happens. I have to everytime call them and ask to make a return request and one person told as it's diwali courier companies are closed which is totally bullshit, I had multiple orders delivered to my home in diwali days . They asked me to call on Monday but due to some work I called them the next day that is Tuesday and they aren't receiving my calls . The number mentioned on the website for assistance is of no use because you don't get a reply over there as well. Really very bad customer service it seems they just want to sell the products and give no customer service after that. I would suggest not to buy from their online store as they aren't experienced enough to deal with customers I have already shared this with my friends who were looking to buy but after this incident they chose not buy from here . Really bad customer service, you guys should stop the online shop. Even if this doesn't help I have chat screenshot to prove it

Very poor staff behaviour and quality is also not good.

I have had an extremely disappointing experience with the staff and owner of 10 Hills. Dec 16 2023: I ordered a t- shirt in person at this location during a visit to Kolkata. The size was not available so the staff offered to send me the correct size from the ‘warehouse’ in Delhi. I never received the shirt and multiple emails, phone calls and WhatsApp messages have been in vain. As of Feb 19 2024 I have not received the shirt, a refund or an apology/explanation. I hate giving bad reviews but the truth about this establishment and its incompetent staff needs to be known. To the Manager, if you are reading this maybe you can reply here since you have ignored all my emails.

The only store in Kolkata selling authentic sneakers! Besides, they offer streetwear and unique accessories. The store's vibe is great, making it a must-visit for anyone looking for stylish and unique finds. Highly recommended!

10/10 everyone is really nice, clothes are decently priced and look fantastic. very refreshing to see a lot of indian made streetwear

Good experience. Nice resell collection. Although I hoped in tshirts they'd have size upto 2XL but most of the designs maxed out at XL.

Love the stuff! Recently ordered a shirt for my friend, the fit was amazing and so was the material quality. Definitely worth the price. Placing an order again soon.

Do you guys have comet decibel?

Its so good to have an online store exclusively for men..makes shopping for my husband and son so much easier..and what a great range..fabulous stuff..shiv loved the shoes and so did I..very nice bar accessories.. waiting to show them off in my new apartments bar..great going Rohan & Mihika💖👍

Best experience much recommended most of all helpful and understanding bhaiya 👊

I love the place. It's feels like somewhere else but not in Kolkata.

A really cool place with lots of trendy menswear items at very affordable prices. If you've been looking for your online shopping stop, this is it!

Truly gives users access to a fantastic collection and a personalized wardrobe to match individual styles!

I loved the collection here.Most things were so trendy and smart

Amazing Collection.. The best part is they keep adding new stuff.

Cordial. Trial room definitely needs to improve/shifted.

Good