adidas Store

I Visited Adidas at Mall of the Emirates on a weekend evening. The store is spacious, clean, and well-organized with the latest sportswear and running shoes on display. Staff were friendly and helped me find the right size quickly. Checkout was smooth even with some crowd. Prices are standard for Mall of the Emirates, and they had good offers on t-shirts. Recommended if you’re shopping in the mall and need quality sportswear fast.

Czarina is honestly one of the most helpful, kind, and genuinely funny team members I’ve ever dealt with in retail. She always welcomes us with a big smile, makes us feel comfortable in the store, and goes above and beyond to help with anything we need, whether it’s finding sizes, checking stock, or giving honest advice.

I bought these shoes expecting decent quality, but within a short time they already look completely worn out. The sole is chipping, the sides are scuffed, and the material seems to be peeling off far too quickly for something that’s supposed to be durable. For the price I paid 1000 AED, I expected much better craftsmanship. They’re uncomfortable after longer wear, and the poor build makes them look old and cheap even though they’re fairly new. Definitely not worth the money—I would not recommend these to anyone looking for shoes that last.

Is your store really so busy not to answer the phone call for an inquiry? And that too on a Monday morning without any shopping festivals ir promotions going on? Also the other Adidas store in Dubai mall, no answer. You basically expect to add more traffic, spend 2 hours of a potential customers time to come to a store just to ask two questions that could easily be answered on a call? This is a problem with many stores. Why do the staff avoid taking calls?

Disappointing Experience with Adidas I'm extremely disappointed with my recent experience with Adidas. I purchased a pair of shoes from this store, and within 6 months, the stitching started coming undone. When I approached the store, I was shocked to be told that they couldn't do anything about it and that it was my mistake. What's even more frustrating is that I've been using Nike shoes for over 3 years without any issues, including stitching problems. It's clear that quality and durability vary greatly between brands. Adidas, I expect better quality control and customer service from a renowned brand like yours. Unfortunately, this experience has left a sour taste, and I'll think twice before purchasing from Adidas again.

This store exceeded my expectations when it comes to its impressive range of choices. From classic designs to the latest trends, there's something for everyone. The store's layout made browsing easy but the staff was not attentive and helpful they are just chatting and standing in the corner.

I am writing to formally raise a concern regarding a disappointing experience with both product quality and customer service at your Mall of the Emirates outlet. I purchased a pair of Adidas running shoes from your branch, which began to show damage within the first month of purchase. I reported the issue and, after raising a complaint, the shoes were replaced. Unfortunately, the replacement pair also started to deteriorate within just 15 days. When I approached the store again, I dealt with the manager on duty, Mr. Bader, whose conduct I found to be highly unprofessional. He initially assured me that he would seek approval for another replacement. However, I have now received a call informing me that the replacement has not been approved. This entire experience has left me extremely disappointed, as I expect Adidas, a globally trusted brand, to uphold higher standards in both product quality and customer care. Being denied a fair resolution after repeated product failures is unacceptable and does not reflect the values I associate with Adidas. I request your urgent intervention to resolve this matter fairly and professionally. I trust that Adidas will take this complaint seriously and provide an appropriate resolution, whether through replacement or refund, along with ensuring improved customer service at your stores. Thank you for your attention, and I look forward to your prompt response.

Hamza has an incredible amount of patience—he has let us try every possible option just to make sure my husband and I were comfortable. Truly the best customer service we’ve ever experienced. He's attentive, kind, and genuinely cares about customer satisfaction. Highly recommended!”

Exceptional sales lady with amazing service!! Professional and takes genuine care of the client, I can't be more thankful to Loung!!!!!

I have never expected this level of unprofessional behavior at Adidas, especially in Mall of the Emirates. My visit on 2 December 2025 between 18:30–19:00 was shocking. Everything was perfectly fine until we interacted with one staff member (name: Buddhacharya). His attitude ruined our entire shopping experience. We were trying to use the 40% staff discount for our jerseys, and instead of helping us understand the process, he spoke to us rudely, lacked patience, and made us feel as if we were bothering him. He even blamed us for “not knowing how to calculate,” which was unnecessary and disrespectful. When my friend asked normal questions for future visits, his response was dismissive — he even implied that we should be thankful he wasn’t “angry,” which was absurd. His behaviour continued at the counter. When I asked for a voucher, he laughed publicly, corrected me sarcastically, and made me feel embarrassed in front of other customers. Finally, when we questioned why bags cost extra after spending over AED 800, his reply was, “If you don’t want to pay, take it like this,” while handing our jerseys without a bag. The attitude was unacceptable. I love Adidas — we are loyal customers — but encountering such disrespectful and unprofessional service from this employee was genuinely disappointing. The rest of the staff were fine, but this one experience completely spoiled our visit. I really hope Adidas takes action because behaviour like this damages the brand’s image and pushes loyal customers away.

One of the best products in its category. Highly satisfied.🥰

I bought shoes they gave me new pairs but unfortunately when I reach home one of them was damaged and thread was out showing it’s better to check the box there before paying

Great customer service. Big thanks to Anne, was very attentive and proactive, helped to find all I need, was always smiling and maintaining the positive vibes. Highly recommend.

I would like to thank you, Mr. Salman and Miss Ashura on adidas store shop on Emirates Mall for everything and the kindness.

The best deals plus the best people this place is a small piece of greatness! Sales floor is massive and has enough room to keep your distance! #MrAdidas

Worst customer service ever. That girl named Usah was so rude. Doesn’t even deserve one star.

I had pleasure of being assisted by Ron, and he was amazing! I truly appreciate his excellent customer service and would highly recommend him to anyone. Thanks Ron!

Very accommodating staff named Nodir, he help us during our pick until we purchase the item! Happy customer here! 😍

I had a terrible experience at the [adidas store mall of emirates 2nd floor] due to the completely unacceptable behavior of one of the salesmen named toch and When I raised a legitimate complaint with his supervisor about his rude and disrespectful attitude, I expected professionalism in return. Instead, this salesman followed me downstairs, attempted to provoke me, and even tried to physically attack me. This kind of behavior is shocking and completely unacceptable, especially from a brand as reputable as Adidas. No customer should ever feel unsafe or threatened while shopping. I urge Adidas to take immediate action against this employee and ensure that their staff upholds basic professionalism and respect. I will not be returning to this location and strongly advise others to be cautious when shopping here. Adidas, please take this matter seriously and address it appropriately.

Very supportive staff excellent shoe comfort