ADNOC Service Station | Sheikh Zayed Road (222)

Very disappointed with the service at Adnoc OASIS DRIVE-THRU. It used to be excellent, but over time the service quality has clearly declined. Today was the worst experience so far. I hope they take this feedback seriously and improve.

This is the second time I’ve brought my car in for a wash, yet the problem still hasn’t been fixed. It’s disappointing that they don’t seem to know how to clean the vehicle properly, and instead of taking responsibility, they keep blaming the first step (the machine wash)

I experienced very poor customer service during my visit. The cashier staff lacked basic customer-handling skills and were unprofessional, with weak communication overall. When I went to redeem my points, one staff member assisted me but activated my points incorrectly. I had clearly informed her that I had already redeemed 1,000 points for a buy-one-get-one offer. However, without listening to my concern, she activated another 1,000 points as a separate voucher. As a result, this voucher will expire next February even if it is not used. Additionally, when I asked about product prices, the staff were unwilling to repeat or clearly explain the details, behaving as if customers should already know their products. This behavior was especially noticeable from one senior staff member. I strongly believe the senior staff need proper training in customer service and communication. Overall, this was a very frustrating experience as a customer.

Today I had a very bad experience at your petrol station. I was waiting in the line for gas filling, but suddenly an expensive car came and took my place. The petrol pump supervisor and the gas filler both stopped my car and allowed the ocar to go first. My car is normal, so it felt like they didn’t care about me. This treatment felt discriminatory and made me feel ashamed. This behaviour is unprofessional and unacceptable. Please take action to ensure all customers are treated equally and with respect.03/12/2025

محطة وقود خمسة نجوم بمعنى الكلمة ولكن موقعها بعد محطة إمارات فبالتالي معظم الناس لا تعرف عنها. ٦ حارات للسيارات. مطعم برغر كينج متجر منوعات للقهوة وغيرها صراف آلي من بنك الامارات الوطني مواقف كثيره و ممر للشراء من السياره لبرغر كنج. مغسلة سيارات متكاملة وآليه. محطة شحن سيارات كهربائية. مطعم دومينوز مركز تبديل زيوت مدخل امامي وخلفي

I used to get coffee from this oasis almost every morning, but today there was a lady in the cashier was so rude and not pleasant for a morning coffee. Would have been better if you can train your staff to greet the customers and give a pleasant service

Dear ADNOC Distribution Team, I hope this message finds you well. I am writing to bring to your attention some concerns regarding the ablution area at your facility. Firstly, I want to commend ADNOC Distribution for its high-quality brand and the excellent service that is typically provided. However, I have observed that the cleaning quality in the ablution area is not up to the expected standards. The area is often found to be unclean, which is quite concerning for a space that is supposed to maintain high hygiene standards. Additionally, the air conditioning system in the ablution area is not functioning properly. Given the high temperatures, this makes the area uncomfortable to use. I had the pleasure of meeting Supervisor Richard during my visit, who was very attentive to my concerns. I appreciate his willingness to take immediate action on these issues. I hope that my feedback will help in improving the facilities and ensuring a better experience for all users. Thank you for your attention to this matter. Best regards,

It is a newly opened petrol station for Adnoc on Sheikh Zayed road . It is good to see Adnoc petrol stations in Dubai . It is a top notch petrol station with excellent service and awesome decoration . They have supermarket inside with an upper place to have your food . They have all the facilities inside the petrol station .

*Very disappointing experience.* This EV charging station is constantly overcrowded, with only one DC fast SuperCharge unit working most of the time. The queue is always packed with taxis and ride-hailing drivers, making it nearly impossible for private users to charge without waiting 4–5 hours. The station itself often malfunctions and operates with errors. This causes serious inconvenience and frustration. Not a reliable place to charge your car. Needs urgent improvements and better management. --- *Очень разочарован.* На этой станции электрозарядки почти всегда работает только один DC-зарядник (быстрая зарядка SuperCharge). Из-за этого здесь постоянно огромная очередь, в основном из такси и водителей сервисов. Нам, обычным пользователям, приходится ждать по 4–5 часов, чтобы просто зарядить машину. Само оборудование часто работает с перебоями и сбоями. Это создаёт серьёзные неудобства и вызывает негативное впечатление. Станции срочно требуется улучшение и нормальная организация работы.

I'm sleeping in adnoc because I'm not checking my visa before to fuel and my visa no have balance and there's one supervisor here also he said for his worker if he run call police .. full miss respect and bad dialogue and is not fair .. he can ask me to paid before the fuel that time I will not fuel .. and ask him to keep my I'd go and back he not accepte so really I will sleep here today

No rules and no commitment, rude service there,,,,,I visit sheikh zaid petrol station (222) I go to the station point and waiting for the guy to fulfil my vehicle tank, but petrol station guy came and he started to feuling behind mn vehicle by the rule should come firstly to first vehicle but he break the rule, even after start feuling behind my vehicle he walking around other side and after 5 mnit he came te me and I tell him you are not following rules,he said go go complain about he don't care

Last night at around 1:48 am I went to fill up petrol and a staff Vikram was very rude to me and while giving me the bill said that this is the helpline number, call it, I am already very tired.I am already very tired. Here, they take the work of four people from one person. I have also complained about this to the night supervisor.

It’s really amazing coffee Staff is very kindful and helpful Thanks anu make coffee very good

I couldn't be happier with the coffee shop nestled within the Adnoc gas station. Muneeb and Barsa, the fantastic baristas, have truly set the bar high for exceptional service and coffee. Their friendly and efficient approach creates a welcoming atmosphere, despite the station's busy nature. And the coffee? It's simply perfect. Each cup is consistently delightful, with a quick and uniform taste that keeps me coming back for more. This daily stop before work keeps me active and energized throughout the day. I can't recommend this coffee shop enough. Don't let the gas station location fool you—Muneeb and Barsa's skills and the quality of their coffee put pricey coffee shops to shame. Thank you guys foror making my coffee experience exceptional every time.

الخدمة جدا سيئا كانت السيارة تقريبا مخلصة بترول والمساعد بالمحطة عم يطرد الناس ماودو يعبي لحد الا عمزاجو

The service is good and the chai was really a thumbs up the only thing bothered me is this stairs right next to the counter and the food area. This needs to be cleaned regularly.

They charge 45 including inside cleaning and don’t clean , when you ask for the manager he looks at you and ignores . I showed him and he simply said he cannot clear for free. 45 includes inside . Rude, arrogant talking to me like I am asking for a free service when I paid but they didn’t do. Never again. There has to be a bit of humility and appreciation for regular customers . ADNOC USED TO BE my favourite and only choice . Not anymore . Emarat and Enoc are my new regulars. Arrogant doesnt do it. Ridiculous manager attitude. He just didn’t care. A regular who buys packages and showed him 4 cars owned all maintained and washed at tube wash. NEVER AGAIN.

Great stop for petrol and coffee Good service

I visited the petrol station yesterday and chose to refuel at the back-side section where there’s a small area designated for filling. Unfortunately, there was no staff present to assist. Another customer who arrived before me was also confused and had no idea what to do. After waiting for around 10–15 minutes, we noticed a help-line booth and decided to call for assistance. The first call got a response, and we were told someone would come — but no one showed up. I had to call again, and only then did an attendant arrive. The staff member asked if I needed a bill, but mentioned the billing machine wasn’t working. I had no choice but to accept it without a bill. He then told me to go to the front side for fueling. He even suggested I speak to the supervisor to understand why the situation was handled so poorly, but I chose not to — I was already short on time, and it seemed like it would be another delay. In total, I spent nearly 30 minutes just to get my car refueled — which is both unprofessional and frustrating, especially for a major outlet on Sheikh Zayed Road. No staff, no bill, long delays — this was a disappointing experience. I sincerely hope the management takes immediate action to improve operations and ensure this doesn’t happen to other customers.

This petrol station has public WiFi and many other services. Also all types of gasoline and solar panels lights.