بیمارستان عمومی ادوکیت لوتران

I couldn’t be happier with my stay here. I came in at the insistence of my immediate care doctors. I got in pretty quickly and got some pretty concerning news. Initially I was told I’d be spending the night in the hallway, but they found me a temporary room. They admitted me into a room on the 12th floor and the nurses were so attentive and nice. They had amazing bedside manner and answered any questions I had. Kathy L even went out of her way to visit me in my new room after surgery to see how I was doing. Dr. Alkhas performed my surgery and he was very informative and made me feel comfortable. His whole team had great bedside manner.

If I could give zero stars I would. I had a terrible experience with Dr. Biesiaba/ Neurology. I drove 45 minutes and waited 3 months for my appointment, only to be turned away because I was more than 15 minutes late. It took me 15 minutes to find parking in their awful lot, and then I ended up at the wrong building, adding another 7 minutes to get to the right place. The lack of care was really shocking. The doctor didn’t even take the time to come talk to me about the situation. Even though the clinic was empty, I was the only patient. It felt inhumane that they showed no concern or understanding the challenges I faced getting there. They know their parking situation is a nightmare and should have mentioned it and provided instruction! They lied and said they left me a voicemail with instructions, but when I played it to them, it was clearly just a confirmation vm. I was treated with total disregard, and that’s incredibly sad and disappointing.

Structurally, their procedures for in-patient treatment is awful and outdated. While the nurses and all other staff are great, the quality of doctors at the hospital has declined dramatically over the years. It’s not simply that most of them lack bedside manners and have no empathy towards their patients, they are also incredibly incompetent. Upon discharge, a patient was prescribed 4 days worth of antibiotics, but the pharmacy received a prescription order for one tablet. Don’t get fooled by shiny new addition. Ever since Advocate took over, this place has become a hospital version of Walmart.

I've been here twice for cancer surgery. From start to finish, every single person treated me with respect. After I checked in, I was walked to each area by a very nice person. The nurses were incredible and truly cared for my well being. Keep up the great work.

My dad has been there close to 4 weeks. He was transferred there with a huge mass that Good Shepherd said was beyond their capabilities. The surgeons were amazing. The mass was removed, he was sewn up and had plastic surgery. All surgeons called to let us know when surgery was finished and how it went. They met with us in waiting room to let us know that surgery went well and answered any questions we had. The nurses, I won’t be able to say enough good about them. They were very kind and treated my dad like their dad. Mindy, Rosie, Carlos and Channel were amazing with him. Those are the only names I can remember or spell but they were all wonderful. My dad was in for his birthday and was brought a brownie at midnight and then another nurse got him a piece of cake during the day. They made his birthday nice. My dad was also in for Thanksgiving and the nurses set it up so that we could have a large room so 15 of us could be with him for Thanksgiving. The therapists are incredible.They had my dad up walking around with a walker when a week earlier he was concerned he couldn’t move his legs and was nervous to attempt to stand. 3 hours total of occupational, physical and speech therapy a day has done so much to heal my dad. We all wanted him moved closer to home for our convenience but are so happy that he decided to stay and have therapy at LG. The therapy has helped him so much. Before one of his surgeries the hospital Chaplin came to his room, after we had gotten really bad news in the morning. He blessed my dad which made us feel better and then within 10 minutes two surgeons walked in, one after the other left and gave us much better news. Then he had his surgery where everything went well. Security even cut me some slack on a questionable item I brought in. Even the janitor was very, very helpful and kind helping answer people questions while they waited in family waiting room during their family member’s surgery. Everything in the hospital and with everyone there was top notch and has made my dad’s stay very nice and if he has to be in hospital, I’m glad it LG. My only gripe, the vending machine charged my cc card $4.10 for a Pepsi and didn’t deliver. I called vending company to let them know their drink machines were taking money and the bottles of pop were dropping to bottom of machine and nothing coming out. They told me to go to website. That was my only complaint the whole time and not the hospitals fault. Everything at hospital went way better than expected. I’m very grateful for the surgeons, nurses, therapists and everyone who works at Lutheran General for helping my dad and his family get through something scary and make it as comfortable and pleasant as possible.

the best experience i’ve ever had in a hospital. every nurse, nurse assistant, therapist, and doctor was exceptional. They were attentive, compassionate, and always willing to help, no matter how small the request. despite the pain after surgery, their kindness made a difficult experience much easier. a few people i can think of off the top of my head besides Dr. Leider and Samantha were marissa, ashley, sarah, dora, jean, syed , alexis, blanca, alexandra?, and Dr. Milla.

The providers are wonderful! The admin is horrific. I am being billed over 21K because they were out of medicine needed for a procedure (it was expired...) and as a result I had to be admitted. They refuse to acknowledge their oversight and actually went as far to say it's their practice to not have the medication in stock. Don't even get me started how I sat in their registration area for almost an hour waiting to be taken to their outpatient surgery center (after being take from another floor) while in a hospital gown with equipment on my person because they don't communicate between departments.

I don’t understand all the bad reviews! I’ve been going here since I was born. Literally. I was born here and have been going here for care since. I’m 23 so I can’t go here anymore but I stopped at around 20. It’s the best hospital I’ve ever been to. We never had any problems with any of the nurses or doctors. I saw Dr Neuberger the cardiologist. He is the best doctor there id say. I saw him almost my whole life and he was more like family to us. He was the best and really took time to show he cared about you I went down there for tests, echos etc. I have never had a bad experience I highly recommend this hospital:) As I have been to many other hospitals regarding my heart condition and haven’t had great experiences at the other ones I’ve been to but this one. I’ve never had a bad one!!

I took my 85 year old father here when he slipped on ice, banged his head and loss consciousness. Every person we interacted with was professional, personable, respectful and kind. They went above and beyond to make him comfortable and cared for. His nurse was Tim and am so grateful to him for the way he treated my father. I hope no one ever needs a good hospital. However if needed, I highly recommend this one.

Saved my life in 2019 quintuple bypass, right before Covid! Best care in the world! Thank you Doctors, Nurses, all staff! And cleaning ctew!! And Dr Lutren! Amazing Man

I had surgery at this hospital and the nurses and staff were amazing. When you hit the call button they respond almost immediately everytime. They seemed very organized and brought my medication at the exact time you should be taking it. The only semi negative thing I would say is the shared rooms. The quality of care makes up for it though. Thank you!

The ER at Advocate Lutheran General Hospital is amazing. They took great care of me when I arrived with a broken right shoulder. Approximately, 8 days later I brought my son to the er for a concussion. The staff took great care of him. It’s a great hospital with amazing staff

The worst experience with ER in my life!! First of all, i was waiting for the doctor more then 3 hours, when nurse asked me about the pain i said 9 out of 10, they didn’t even give me any painkillers until i ask them!!! Second one, after 3 hours of waiting they finally took me to the doctor. He was so unprofessional and rude. The way he talked to me and ask about my symptoms was absolutely ridiculous. I’ve tried to explain to him my symptoms and he said i don’t see anything, then he left and his assistant took care of me, give me a prescription. Don’t go there and waste your time!

My son was a very well known patient from the ED to oncology..neurosurgery to pulmonary and lastly endocrinology..I absolutely love my sons doctors especially his neurosurgeon but I can’t stand his oncologist..we never had a bad experience in the ED over a 8 year period Lutheran was home however in late April 2025 everything changed my son started having seizures and his neurologist pushed him to the side once we changed neurologist my son was put on the correct meds and his seizures stabilized around mid July and in Aug he had his MRI done to check that his cancer was still clean which it was but his neurosurgeon noticed a small bleed that went passed his tumor bed over the last 4 years he had a bleed on/off that NEVER WENT OUTSIDE THE TUMOR BED and I will ALWAYS BELIEVE IT WAS THE SEIZURES THAT CAUSED THE BLEEDS and our neurosurgeon says it is definitely possible fast forward to Sept 19 when my son was acting weird and he was rushed to the ED where a CT scan was done and 2 bleeds were found one on the right and one on the left and his neurosurgeon admitted him for a full brain and spine MRI on Sept 22 which showed stability in the right bleed but left was slightly bigger and a new bleed in lower spine he was discharged Sept 24 and was to come back Oct 11 unfortunately on Oct 2nd he became ill and was admitted and a new MRI was done Oct 3rd that was NEVER FINISHED DUE TO A BRACELET LIKE CHARM IN 3 BROKEN PIECES IN HIS ABDOMEN and what we did see in this MRI before it was aborted his bleeds had changed DRASTICALLY the one on the left was gone and the one on the right was slightly bigger and a new one from the back of the brain that went down his entire cervical spine after a clean out and 1.5 weeks of laxatives 2 pieces came out when I say I begged I begged for another clean out or colonoscopy so he could get his MRI that was never done he was sent home Oct 25th without even a CT scan to check his bleeds and that last piece that had not moved at all by the way and late night on Oct 29th my son fell while walking with his helmet on and we have carpet besides being a little tired but not concerning he was put to bed and when I went to wake him up he was non responsive and once to LGH he was made a DNR..he died on Oct 31 2025 and I WILL ALWAYS BELIEVE HAD A CT SCAN BEEN DONE MY SON WOULD ABSOLUTELY STILL BE HERE!! I ABSOLUTELY LOVE MY SONS NEUROSURGEON AND HIS INPATIENT NURSES..CHILD LIFE AND MRI STAFF BUT I WILL NEVER FORGIVE THE RESIDENT..ATTENDING GI DOCTORS OR ANY OF THE SOCIAL WORKERS DURING MY SONS LAST STAY FROM OCT 2-25! As well as the resident and attending and social worker from his stay from Oct 29-31 LASTLY WHEN MY SON DIED THE ONLY PEOPLE I HEARD FROM WERE INPATIENT NURSES..CHILD LIFE AND MY SONS NEUROSURGEON! I WILL BE FOREVER GRATEFUL HIS NEUROSURGEON HIS NURSES AND CHILD LIFE WHO WERE THERE FOR MY SON AND BESIDES THEM I AM EXTREMELY DISAPPOINTED IN LGH A PLACE MY SON CALLED HOME FOR 8 YEARS

My uncle stayed here overnight and was treated by a respiratory worker, Glenn Guevara. Short asian man very rude and did not like talking to the nurses or people in general. These matters are serious because we expect a certain standard of care when being treated at these hospitals, I do hope the HR/upper management will look into this.

this is a review for the emergency room only. i've had dealings with the surgical department and other parts of the hospital, and it's terrific. stay far away from this ER. all of the staff, from the front desk, to the techs, to the doctors, to the nurses, are terrible. no compassion, no sense of urgency, they treat you like an inconvenience and like you're stupid for coming in to receive care. the nurses use public safety officers as attack dogs and will sic them on patients they deem too annoying. security at this hospital act like cops, and they do have guns and body cameras. i was restrained and assaulted for not being able to stop vomiting. challenge a doctor's diagnosis or treatment? they'll try to diagnose you with a mental health issue. dr. levin attempted to diagnose me with bipolar and schizophrenia within 5 minutes of meeting me. (i have neither). providers will chart blatantly false information to make you look like a med-seeking lunatic. patient advocacy is useless, they all cover for each other. all ERs aren't great anymore due to the state of the healthcare system in the US, but certainly resurrection and the north shore ERs are much better than this one.

Dr. Anand Pattani provided extremely poor care. He did not listen to my concerns, assist appropriately, or correctly diagnose my condition. The triage staff were unprofessional and unsafe. One nurse grabbed my arm to start an IV without explaining or asking, then left the blood in. Another shouted questions at me, preventing me from explaining my symptoms. I am a medical assistant and nursing student, so I understand handling a busy environment, yet they claimed it was “slow tonight.” Their behavior was dangerous, especially since my pain—severe and potentially indicative of serious conditions like stroke—was dismissed as “stress-related chest pain” without proper evaluation. Dr. Pattani misdiagnosed me with muscle pain and did not order an X-ray for the area of concern. The EKG was performed incorrectly, with leads placed on my abdomen, and my shirt was lifted in a hallway without explanation. During the X-ray, I could not remove my bra comfortably due to the IV and tight clothing, and I had to remain in the lobby in an unsanitary manner. The examination room lacked privacy, exposing my medical information. Vital signs were taken incorrectly, and no follow-up readings were obtained. I sat for five hours, was told to place tennis balls behind my back for relief, and received no pain management or proper imaging despite repeatedly requesting to rule out nerve or serious issues. The NP who appeared on the screen did not introduce herself, only saying, “CHEST XRAY EKG BYE.” I will never return. This facility demonstrated unprofessional, unsafe, and unacceptable care.

Amazing experience here all the way from the ER to having to get an appendectomy the next day. Absolutely fantastic staff! Everyone I interacted with was extremely kind and caring, and really helped calm my nerves, since it was the first time I ever had pain like that and had to be operated on. The surgical team was top notch and completed my surgery with precision and very fast, I was able to go home a couple hours later. A sincere thank you to everyone that helped me! :)

The Healthcare team here could care less if you're dying right in front of them. We just rushed my relative out of this hospital and to another hospital that unlike them will at the very least provide basic humanity to their patients. The ambulance brought us here - unfortunately- and as soon as we arrived we were told to wait. He was in so much pain, he didn't know what to do but to use the restroom. The nurse then said, "why are you going in there so much? You're making the restroom busy." When we complained they said, "if you're not happy, you can leave." The entire team should be ashamed of themselves and may they and the people they love be spared from the same treatment.

The shuttle van driver dropped my cell phone on the ground at Parkside and didn't want to acknowledge that he had cracked the screen. Irresponsible driver picked up the phone as if nothing happened and handed the phone to me. Guest services manager Phil said it was not his fault and they can't do anything about it told me refer to Patient relations. Nancy at Patients relations said sorry we are not responsible for patients loss of personal belongings. Doesn't make any sense. You're employee broke my phone you should be held accountable and should have replaced my phone. No apologies will be accepted.