I am writing to express my deep disappointment regarding the washing machine I purchased from your store, Agoan Electronics,Jawahar Nagar,Jaipur, on 29th June,2025. Despite raising a formal complaint about its malfunction, no action has been taken so far, and the issue remains unresolved.
Since installation, the washing machine has been spoiling clothes instead of cleaning them. I have already shared multiple images and videos as proof of the problem with your team, but there has been no response or attempt to inspect or replace the product.
Moreover, when I contacted your store to follow up, both the executive and the owner behaved rudely and shouted over the call. I was shocked to hear them say, “Kar lo jo karna hai” — an unacceptable and unprofessional response to a genuine customer concern.
I have been patient and cooperative throughout this process, but the lack of accountability and disrespectful behavior is extremely disappointing. I purchased this machine in good faith, expecting both product quality and reliable after-sales support, neither of which has been provided.
I request that you take immediate action to:
Replace the defective washing machine at the earliest.
Provide a written apology for the unprofessional conduct of your staff.
Confirm a clear timeline for resolution within the next 48 hours.
If no action is taken, I will have no choice but to escalate this matter to the consumer grievance cell and share my experience publicly through appropriate channels.
I hope you treat this complaint seriously and resolve the matter promptly.