Prime Hotel Al Hamra

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منتاز

منتاز

Prime Hotel From the moment we arrived, the reception staff made us feel welcomed with warm smiles and efficient check-in. The service was smooth and professional throughout our stay. The breakfast was outstanding—a wide variety of fresh items, both local and international. Everything was well-prepared and constantly replenished. The hotel management runs the place incredibly well, ensuring guests are comfortable and any requests are handled promptly. Cleanliness is clearly a top priority—rooms and common areas were spotless, and daily housekeeping was consistent and detailed. Highly recommended for anyone seeking comfort, quality, and excellent service

I stayed here for 7 days and honestly, everything was perfect. The service was top-class and the staff was super friendly and helpful. But the best part was definitely the buffet! They had a great variety and every single dish was incredibly delicious. Highly recommended to everyone!

عند وصولي إلى الفندق بتاريخ 14 نوفمبر بعد الساعة السادسة والنصف مساءً، أتقدم بجزيل الشكر لموظف الاستقبال على استقباله الراقي المليء بالحفاوة والأدب والاحترام والابتسامة الجميلة. كما أشكر من ساعدني في حمل الشنط وإيصالي إلى الغرفة بكل لطف. وأخصّ بالشكر موظف الاستقبال الذي ساعدني فورًا في تغيير الغرفة، وقدم لي النصائح المناسبة بكل تعاون وقدر كبير من الاحترافية. كما أتوجه بالشكر لعمّال الغرف ولكل طاقم الفندق في مختلف الأوقات على جهودهم وخدمتهم المتميزة. --- بالنسبة للمطعم أتقدم بالشكر للأستاذ ابو يوسف مدير المطعم على ما وجدته من اهتمام كبير وتقدير منه ومن جميع طاقم المطعم. كما سعدت بترحيب الأستاذ ابو يوسف عند دخولي إلى مطعم الفندق، وابتسامته الدائمة لي ولكل الضيوف، مما يعكس مستوى عالٍ من اللطف وحسن التعامل والاحترافية وعمال المطعم تقييم عام الفندق نظيف جدًا، وموقعه ممتاز وقريب من الساحل، ولمن يحب الذهاب إلى الكورنيش يمكنه الوصول إليه بسهولة وفي وقت قصير، بحكم قرب الفندق من البحر. When I arrived at the hotel on November 14th after 6:30 PM, I would like to express my sincere gratitude to the reception staff for welcoming me with great warmth, courtesy, respect, and a friendly smile. I also appreciate the assistance of the staff member who helped carry my luggage and escorted me to my room with kindness. I would like to especially thank the receptionist who immediately assisted me in changing my room and provided me with helpful advice in a very professional manner. My thanks also go to the housekeeping team and all the hotel staff for their consistently excellent service. Restaurant Section I extend my appreciation to Mr Abu Yousef, the restaurant manager, for the high level of care and attention I received from him and from the entire restaurant team. I was also pleased with the warm welcome from Mr Abu Yusif upon entering the hotel, whose constant smile towards me and all other guests added a pleasant touch to the experience. Overall Review The hotel is very clean, and its location is excellent—close to the coast. For those who enjoy going to the Corniche, it is easily accessible in a very short time due to the hotel’s proximity to the seaside. If you'd like, I can provide a shorter version, a more formal one, or format it specifically for posting on booking websites.

I am writing to express my extreme frustration and disappointment with my recent stay at your hotel. I stayed for two nights with my family and had reserved two rooms, expecting at the very least a clean and comfortable environment. Instead, what we experienced was completely unacceptable and honestly shocking. From the moment we entered the rooms, it was clear that cleanliness was not a priority at all. The bed sheets had visible black paint stains on them, which is absolutely disgusting and unhygienic. It made us question whether anything in the room had been properly cleaned. The kettle was not working, and despite contacting staff and requesting a replacement multiple times, no one bothered to respond or assist us. This level of neglect is incredibly frustrating, especially when traveling with family. The bathroom conditions were even worse. The toilet seat was broken, the shower was dirty, and the towels smelled rotten and foul, as if they hadn’t been washed properly. It was so unpleasant that I genuinely felt uncomfortable and disgusted trying to use the facilities. We repeatedly asked for assistance and replacements, yet no one came to fix anything. It felt like we were being completely ignored. To make matters worse, my room didn’t even have proper cups. When we specifically requested glass cups, we were repeatedly given cartoon cups instead, which felt unprofessional and dismissive of our request. It was such a small and simple thing to fix, yet even that was handled poorly. What truly pushed this experience beyond unacceptable was what happened after we checked out. We received a call from hotel management accusing us of taking items from the rooms. This was not only false but extremely insulting. When we asked for clarification, they could not provide any details, evidence, or even clearly explain what was supposedly missing. Instead, they continued to accuse us without justification. Instead of them apologizing for the experience we had during our stay they contact us without any true basis to accuse us of such a downgrading thing. Only when we demanded to speak to the owner and asked them to explain the basis of their claims did they suddenly change their tone, apologize, and say it was all a “misunderstanding” and that nothing had actually happened. This kind of behavior is completely unprofessional and unacceptable. Overall, this has been, without a doubt, the worst hotel experience I have ever had. The lack of cleanliness, the complete disregard for basic customer service, and the false accusations made by management made this stay incredibly stressful and upsetting for me and my family. I strongly do not recommend this hotel to anyone who values cleanliness, respect, care about their family staying healthy or even basic standards of hospitality. This experience has left a very negative impression, and I will absolutely never return.

إقامة سيئة للغاية ولا أنصح بها إطلاقاً. أقمت لمدة 3 ليالي وكانت من أسوأ التجارب الفندقية التي مررت بها. الغرف قديمة جداً ومتهالكة بشكل واضح، وتحتاج إلى صيانة عاجلة وشاملة. الأثاث مستهلك، والمرافق في حالة سيئة، وبعضها لا يعمل كما يجب. مستوى النظافة ضعيف ولا يرقى لأبسط معايير الفنادق. لا يوجد اهتمام براحة النزلاء، والسعر لا يعكس أبداً مستوى الجودة المقدمة. أشعر أن الفندق بحاجة إلى تجديد كامل قبل استقبال ضيوف جدد. ملاحظة لايوجد مناشف وطلبت مناشف يقول لا يوجد في الفندق مناشف واكواب من اجل الشاي او القهوة لايوجد والنوافذ دائما مفتوحة لانها مكسورة ورائحة رطوبة عالية لن أكرر التجربة مرة أخرى.

Brilliant hotel in the Al- Hamra area of Jeddah. Really lovely staff and kindly upgraded my room for free feeling that the room I booked in a hurry, was not appropriate for me and my family. Room was really well appointed with a microwave and modern bathroom. I would highly recommend. Although one caveat is the location. There are some local shops within walking distance but if you're looking for different types of food options, you need to grab a cab.

الغرف كبيرة و ممتازه، لكن النجمه للنظافة واللي تعتبر اهم شي في تقييم الفندق بالنسبه لي دورة المياه : حشرات و عفن و تدفق مياه الدش سيئة. غرفه المعيشه : اثاث قديم غرفة النوم : ما قدرت اعطي تقييم لغرفه النوم بسبب الاضائة الخافته و مو متاكد اذا غرفه النوم نظيفه فعلا او لا الإزعاج بين الغرف مسموع بشكل واضح السعر عالي و يوجد خيارات افضل

اخص بالشكر لأستاذ ابراهيم مدير المطعم فى فترة العشاء اما الاستاذ عبدالستار فى فترة الافطار قمة فى الذوق والاخلاق والمساعدة الجبارةوا. ربيع ذيدان قمة فى النشاط والتعاون وسرعة فى الاداء عموماخدمة المطعم ممتازة والغرف ممتازة حقيقى الفندق ممتاز جدا جدا جدا

الفندق كويس لكن موظفة الاستقبال بحاجة لتوجيه نكلمها عشان ترسل احد ينظف الغرفة لكن لا مبالاة يومين متتاليين ، والمسبح المياه باردة جدا لا يمكن السباحة فيه، موظفين فترة المسا جيدين وشكر خاص للموظف NADIRAT والفطور جيد شكرا لهم ، بشكل عام جيد وبحاجة لتحسين في الاستجابة

I had a wonderful stay at this hotel and truly enjoyed every aspect of my visit. From the moment I arrived, the staff was extremely welcoming, professional, and always ready to help. The room was spacious, very clean, and well-maintained, providing a comfortable and relaxing environment throughout my stay. The location of the hotel is excellent, making it very convenient for travel and nearby attractions. Housekeeping was consistent and efficient, and the overall atmosphere of the hotel was calm and pleasant.At breakfasts the manager Mr Yousef was very helpful. I would highly recommend this hotel to anyone looking for comfort, cleanliness, and great service, and I would definitely choose to stay here again in the future.

احنا سكنا فيها شهر 5 عربي 1447 الصراحه معامله سيئه جدا … والاستقبال اسلوبهزجدا سي خاصه واحد اسمه سعود … واخر شي يبون يطلعونا بالقوه واحنا أعطيناهم خبر اننا بنسكن 10 ايام لا احترمونا ولا أصلا اعتذرو منا وراح هذا اللي اسمه سعود يتصل ع الشرطه تخيلو الشرطي وقف معنا وقال لنا اتصلو ع هيئة السياحه سلامات يطلعكم …. ولا تأخرنا بالسداد ولا شي والله كانت وجهتنا دايم للسكن عندهم ع طول نسكن عندهم بس بعد اللي صار لا يمكن نطب فيها مره اخرى …

Thanks for your hospitality and flexibility specially that I requested late check out and they accepted it easily and go beyond the agreed time Special thanks for Salman and Faisal from in the front desk

We stayed in the junior suite for 6 nights. So here goes Cleanliness: housekeeping was terrible. They only clean when you ask them to. Even then, it’s not done right. Other amenities: it says there’s a functional gym, pool and kids playroom. None was functional. The playroom equipment was folded and some visibly damaged. Restaurant: $14 per person. Buffet option really limited. In Makkah we stayed at Hilton Wirgin and for the same price, the standard is way higher. Staff: very courteous people. The restaurant manager is actually a great guy. Location: very good. Corniche area was good tbh.

إلى إدارة فندق برايم الحمرا – جدة، أود أن أتقدم بخالص الشكر والتقدير لكم على حسن الاستقبال وكرم الضيافة والخدمة المميزة التي حظيت بها خلال زيارتي للفندق. لقد لمست مستوى عالياً من الاحترافية والاهتمام بالتفاصيل من جميع أفراد فريق العمل، مما جعل التجربة مريحة وممتعة للغاية. إن هذا المستوى من التنظيم والجودة يعكس الجهد الكبير الذي تبذلونه للحفاظ على سمعة الفندق وتميزه في تقديم أفضل الخدمات للضيوف. أتمنى لكم دوام التوفيق والنجاح، وأتطلع لزيارة الفندق مرة أخرى في المستقبل القريب. مع خالص التحية والتقدير. Dear Prime Al Hamra Hotel Management, I would like to express my sincere appreciation and gratitude for the warm hospitality and excellent service I experienced during my visit to the hotel. The professionalism and attention to detail demonstrated by your entire team truly made my stay comfortable and enjoyable. Such a high level of service reflects the great effort you put into maintaining the hotel's reputation and delivering outstanding experiences to your guests. Wishing you continued success, and I look forward to visiting the hotel again in the near future. Kind regards.

بصراحه الفندق روعة بكل ما تعنيه الكلمة نظافه واستقبال وضيافه والاستقبال تعاون وتعامل واخلاق عاليه تعاملت مع البنت خلوقه مره ومتعاونه وخدومة والله الضيافه ارسلوها الين غرفتنا والمطعم حلو والصاله الرياضيه والمسبح كل شيء حلو ومرتب

My experience was frustrating and disappointing. The room was very different from what was advertised in the photos, which was misleading. In addition, the cleanliness was extremely poor. I would not recommend this hotel. Because of these issues, I was promised a refund. First, I was told it would be processed within 10 days. Then I was informed it would take 21–24 days. Unfortunately, I have still not received any refund, and the hotel is no longer responding to my calls or messages. This situation is very disappointing.

صراحه مافي اي شىء يشفع له غير الموقع قريب من خدمات لكن سعر مقابل جودة سيئة جدا حشرات وعفن رطوبه سبّب لي حساسيه وربو واثاث مهتري أنا جربت برايم الكورنيش حاله افضل لكن هالمره غلطت والمشكله سعر ليليتين وطلعت ما كملت الليله الثانيه من المشاكل الصحيه الي صارت لي والمفترض يوم تشوف الزبون يطلع تسترجع حقه في حجزه تعطيه ربع القيمه واليوم الثاني كله ما تحملت طالعه طول اليوم ما رجعت سيىء جدا جدا جدا والان عام ٢٠٢٥ ونهايته وبعد أسبوعين اجازه ما انصح فيه خاصه الي بيجون سياحه بتتعبون