You posted a generic message to the issue and misbehaved with your customers / members,
In fact you are ill-treated manager or owner running the business, you are not fit for the GYM business and for any corner you and your so-called trainers do not looks like GYM professionals in fact looks like roadside labors.
Your trainers (Niraw) always use bad language with the member do not have any professional approach. Your business always targets to the labors who comes in your facility and your facility is good for them, also your member are so smelly similar to your GYM which always stink.
You your self being a labor category person do not know how to talk to the people who are real professional, always use foul language, the water what you mentioned, it such a cheap quality water, at discount center you collect it @1.99 (12 Pieces) which spoils the health of the members. Your Gym is like a Sona Bath, sitting under the heatwave, no proper AC system and you keep it off to save your electricity bill.
About the membership renewal, which we do intime, in this case, you agree to put on hold and continue after Ramadan which you betrayed, (document available with your own handwriting) .
Over all your facility is sick and not be recommended anyone and I request to your members who are looking these comments must quit other gyms are providing good facility.