Kamel NISSAO
تاریخ ویرایش: ۱۰ ماه قبل
⚠️ Expert Review – Alef Group’s “Hover Plan”: Between Promise and Reality ⚠️
Here is a strategic and factual analysis of my experience with Alef Group’s Raseel Al Mamsha project (Sharjah).
Background
I was initially drawn to their “hover plan”—an innovative payment system allowing installments for up to 7 years after handover (contract signed in 2023, delivery scheduled for Dec. 2025, with an extension possible to Dec. 2026). The idea was to secure an investment that could be paid with rental income over time.
Facts as of July 2025
• No construction has started just 5 months before the contractual delivery date.
• Official communications now state handover in 2028 (a 3-year delay compared to the contract and possible extensions).
• Customer service is failing: automated responses, no adjustment offers, no acknowledgment of the harm caused.
Expert Analysis
• The “hover plan” loses all its value: its appeal was based on early handover and the ability to pay using rental income. With no construction, this model collapses entirely.
• Concrete financial harm: no possibility to rent, money locked up, the payment plan becomes meaningless, no access to the property.
• No official notification or real dialogue: Not only is the delay enormous, but buyers are left without recourse, with the only contact being demands for payment.
• Broken promises and reputational risk: For a company tied to the founding family of Sharjah, this approach is incomprehensible.
Strategic Recommendations
For potential buyers:
• Demand strong contractual guarantees, notary escrow, a payment schedule tied to actual construction progress, and a penalty clause for delays.
• Avoid any off-plan purchase without tangible proof of construction starting.
For Alef Group:
• Open a genuine dialogue: offer a payment plan amendment aligned with the real progress of the project and provide fair compensation for the harm suffered.
• Live up to your reputation: real estate in Sharjah should set an example of trust, not disappointment.
Final Position
Disappointed but not closed to dialogue: I remain open to working with Alef Group to find a fair solution that respects both my rights and the reputation of Sharjah. As it stands, my experience shows that Alef Group’s “hover plan” does not deliver on its promises and exposes buyers to significant financial and psychological risks.
⸻
Buyers: do your homework; developer, rise to the challenge of transparency and redress.
Rating: 2/5 – Strong potential, but failed execution.
Update following the owner’s response (August 2025):
Thank you for your response. I would like to clarify that my complaint is not about mere “difficulties”; it concerns a serious breach of the initial contract and the commercial promise made at the time of sale.
Alef Group’s offer was based on an attractive post-handover payment plan, which now has nothing to do with the reality: with only four months left until the originally scheduled handover date (December 2025), construction on my unit has not even started, and according to your own communications, actual delivery is now postponed by several years. The main benefit that motivated me to purchase this property—the ability to move in or rent it out quickly while continuing the payments—no longer exists.
Even worse: instead of informing buyers about the delay or proposing a new payment plan that matches the situation, your teams either ignore messages or simply keep requesting payments automatically, without ever providing any concrete or constructive response.
I have already made it clear, on several occasions, that I expect direct involvement from your management and a serious proposal—not just the repetition of automated replies.
To facilitate your follow-up, please note that my file concerns unit DARB1–2BR–608.
I remain available for direct contact with your management, but I will no longer engage in fruitless exchanges with a customer service that does not respect the rights of buyers.