Alef Group

This is what you will have by living here. Maintenance team will never answer your requests , management will ignore your problem meanwhile apartment will be damaged. They will redirect to each other and by the end nothing will be done

I would like an explanation regarding a parking fine that I received. I parked my car with the valet parking service because I had a meeting with Alef Group. However, I later received a parking fine that was issued during the same period when I moved from the parking , was supposedly parked in the valet parking area.infront of the sales gallery As my car was under the responsibility of the valet service at that time, this suggests that the violation may have occurred while the vehicle was being handled by the valet staff. I would appreciate a clear explanation of what happened and how this issue will be resolved. Thank you for your attention to this matter.

We bought an apartment in Mamsha. After some initial issues, we were helped wonderfully by the management, Rhian and Walid. We also see the surrounding area improving positively. It’s a lovely place to live.

Very bad customer service. They wants us to badly buy their properties but no flexibility in payment or super delayed handovers . Please don’t buy their properties. Manipulating the customers to believe that our money is secure with government developer and then don’t even respond in time. And before replying as please contact our customer service “Do you think I already didn’t do it?” And then when the time limit is over they will reply “sorry you have to inform us before “. Gaslighting and blaming the customer .

Amazing place to live! The restaurant is fantastic and very family friendly. Highly recommended for both living and dining experiences.

This company delays commission payments and admits to administrative convolutions as the source of the delays but the facts are the written commitment to pay means nothing. Brokers should be aware.

Extremely disappointing maintenance and management service Since the day I moved into my apartment, there has been a constant leak under the toilet sink. The maintenance team came three times and still failed to fix it properly. Now they’re asking me to pay for replacing a part even though the leak existed from the first day of my tenancy! This is absolutely unacceptable. I have been patient for months, yet the problem remains unresolved. It’s very clear that the issue is due to poor maintenance and negligence, not tenant misuse. The management’s lack of responsibility and follow up shows how little they care about tenants once the contract is signed. If this is the level of service they call “maintenance,” I strongly advise anyone considering renting here to think twice.

⚠️ Expert Review – Alef Group’s “Hover Plan”: Between Promise and Reality ⚠️ Here is a strategic and factual analysis of my experience with Alef Group’s Raseel Al Mamsha project (Sharjah). Background I was initially drawn to their “hover plan”—an innovative payment system allowing installments for up to 7 years after handover (contract signed in 2023, delivery scheduled for Dec. 2025, with an extension possible to Dec. 2026). The idea was to secure an investment that could be paid with rental income over time. Facts as of July 2025 • No construction has started just 5 months before the contractual delivery date. • Official communications now state handover in 2028 (a 3-year delay compared to the contract and possible extensions). • Customer service is failing: automated responses, no adjustment offers, no acknowledgment of the harm caused. Expert Analysis • The “hover plan” loses all its value: its appeal was based on early handover and the ability to pay using rental income. With no construction, this model collapses entirely. • Concrete financial harm: no possibility to rent, money locked up, the payment plan becomes meaningless, no access to the property. • No official notification or real dialogue: Not only is the delay enormous, but buyers are left without recourse, with the only contact being demands for payment. • Broken promises and reputational risk: For a company tied to the founding family of Sharjah, this approach is incomprehensible. Strategic Recommendations For potential buyers: • Demand strong contractual guarantees, notary escrow, a payment schedule tied to actual construction progress, and a penalty clause for delays. • Avoid any off-plan purchase without tangible proof of construction starting. For Alef Group: • Open a genuine dialogue: offer a payment plan amendment aligned with the real progress of the project and provide fair compensation for the harm suffered. • Live up to your reputation: real estate in Sharjah should set an example of trust, not disappointment. Final Position Disappointed but not closed to dialogue: I remain open to working with Alef Group to find a fair solution that respects both my rights and the reputation of Sharjah. As it stands, my experience shows that Alef Group’s “hover plan” does not deliver on its promises and exposes buyers to significant financial and psychological risks. ⸻ Buyers: do your homework; developer, rise to the challenge of transparency and redress. Rating: 2/5 – Strong potential, but failed execution. Update following the owner’s response (August 2025): Thank you for your response. I would like to clarify that my complaint is not about mere “difficulties”; it concerns a serious breach of the initial contract and the commercial promise made at the time of sale. Alef Group’s offer was based on an attractive post-handover payment plan, which now has nothing to do with the reality: with only four months left until the originally scheduled handover date (December 2025), construction on my unit has not even started, and according to your own communications, actual delivery is now postponed by several years. The main benefit that motivated me to purchase this property—the ability to move in or rent it out quickly while continuing the payments—no longer exists. Even worse: instead of informing buyers about the delay or proposing a new payment plan that matches the situation, your teams either ignore messages or simply keep requesting payments automatically, without ever providing any concrete or constructive response. I have already made it clear, on several occasions, that I expect direct involvement from your management and a serious proposal—not just the repetition of automated replies. To facilitate your follow-up, please note that my file concerns unit DARB1–2BR–608. I remain available for direct contact with your management, but I will no longer engage in fruitless exchanges with a customer service that does not respect the rights of buyers.

Poor response ...wish I could have rates less than a star and worst customer service ..paid initial advance payment since 2 months waiting for refund .. alhamdulillah I didn't buy any apartment else would have been doomed...pity on the ppl who have invested their hard earned...

معامله سيئه جدا من احد موظفين الذي تم التعامل معه بمكتب Alef الهدف الربح المادي فقط وغير مباليين بخدمه العميل لايوجد اي تعاون لحل مشكلات العميل

تجربتي مع شركة ألف في مشروع الجادة كانت مخيبة جدًا. موعد التسليم كان في عام 2023، ونحن الآن على مشارف 2026 والمشروع لم يكتمل بعد. التواصل ضعيف جدًا، ولا يوجد اهتمام حقيقي بالعملاء أو متابعة جدية. للأسف، مستوى التعامل لا يليق بشركة بهذا الحجم، وأتمنى منهم تحسين التزامهم وخدمة العملاء مستقبل

Honestly, this community is way overrated and doesn’t deserve the crazy rent they charge. The gym? Only one tiny room with just a handful of machines trying to squeeze in thousands of tenants so good luck getting a workout without waiting in line! The two pools are so small comparing to the population outta there, it feels more like a crowded bathtub party than a relaxing swim. To add to the fun, sometimes they turn off the AC in the corridors and elevators, so you get a free sauna experience just walking around. And for the windows they’re cleaned about once a year, if you’re lucky, which means you might want to bring your own binoculars to see outside clearly, before they used to clean the corridors once a week but now it will be a special occasion if they do the cleaning. There is a supermarket outta there but let me tell you that if you order online will be faster when in their team only one poor person doing the counter services - answer calls - arrange deliveries and do the vegetables section at pm shift. The management worth 0/10 rating, application always not working, they never answer on their landline phone so one time i got their office and i was standing in front of the lady beside the phone while im calling at the same time and she was never minding to answer. The parking is not organized well, my parking slot is far more than 150m of my building! To reach the door i have to get wet because of the very high temperature down there and to let you know the garbage smell so disgusting in the basement. For the price you pay, you’d definitely expect more than this experience.

مافي التزام من الشركة في توفير معلومات وتحديث عن نسبة انجاز المشاريع على الرغم من دفع أقساط شهرية بانتظام وقبل وقتها ولكن موقع مشروع حيان كان عبارة عن أرض صحراء لمدة سنتين ونص. قسم المحاسبه ما يردون على الايميلات و لا المكالمات عشان طلب بسيط مثل ارسال ايصالات الدفع. اتمنى من المسؤولين في الشركه توفير تحديث شهري او ربع سنوي لجميع المستثمرين والحرص ان الموظفين على كفاءة ومهنية في تعاملهم مع المستثمرين لأن الوضع الحالي كارثي ومأساه مقارنة بأي شركة عقارات ثانيه في الشارجه او دبي.

The parking security is extremely disappointing. The guard wastes time questioning residents like we’re not supposed to be there — asking about apartment numbers and treating us like liars, even when we’re just trying to park in our assigned spots. Meanwhile, someone else had already taken my parking space! If you’re checking every car, how is that still happening? We’re human — sometimes we forget to display a card. That doesn’t justify standing outside for 10 minutes being interrogated. This is not professional at all. A proper solution like car plate recognition would save everyone time and actually be effective. Please stop wasting residents’ time and implement a better system.

I am writing to share my deeply concerning experience with Alef Group regarding a property I intended to purchase, Unit Number RA2-2BRSO1-703. During my initial viewing, a specific query regarding the addition of a safety feature (a glass window on the terrace) was raised with a sales representative, Mr. Naaz. I was explicitly assured that this modification would be permissible, and this assurance significantly influenced my decision to proceed with booking the unit and paying the associated booking fee. However, upon seeking formal written authorization from customer service, as advised by the sales representative, this assurance could not be confirmed. This discrepancy between the verbal information provided by the sales team and the official stance has led to a situation where I am unable to proceed with the purchase under the conditions I was initially led to believe were acceptable. This experience highlights a significant concern regarding the accuracy and reliability of information provided by the sales department. It strongly suggests that potential buyers should exercise extreme caution when relying on verbal assurances. To protect themselves, I would unequivocally recommend that all prospective clients demand official, legally signed documentation for all queries and agreements before committing to any booking fees. Due to the misleading information I received, which formed the basis of my decision to book the property, I have requested a full refund of my booking fee. This review is shared as a factual account of my personal experience and to advise other potential buyers to conduct thorough due diligence and secure all agreements in writing to avoid similar disappointments. Disclaimer: This review reflects my personal experience and opinions based on the events described above.

لو بقدر احط تقييم اقل من نجمة لفعلت، لأنها اسوأ مطور عقاري و اسوأ طاقم بجميع اقسامه من قسم الاستقبال الى جميع الاقسام من مبيعات و محاسبة و تحصيل. لا يوجد اي تقدير للعميل و اي اهتمام بعد شراء الوحدة منهم . يورطوك بالشراء و بعدها يمرمطوك و لا يوجد اي تجاوب على الايميلات و لا حتى شخصي، رغم التزامي الكامل بسداد الدفعات لا يوجد اي التزام من طرفهم، و لا تعرف لمين تشتكي على الموظفين المهملين و يلي مو فاهمين شي. بصراحة لا انصح بالتعامل معهم ابداً و انا الآن اعمل على بيع العقار تبعي و لو بخسارة لحتى اخلص من هذه المسخرة

Alef Group – A Disappointing and Unprofessional Developer My experience with Alef Group has been nothing but frustrating due to their delayed handover, lack of transparency, and unprofessional approach in handling claims. Despite countless emails and phone calls, they have completely ignored my concerns, showing no willingness to address issues. What’s even more alarming is their dishonest practice of deleting negative feedback from their official social media platforms. They lack professionalism, integrity, and any sense of responsibility towards their customers. This is by far the worst property developer I have ever encountered, and their management consists of individuals who are nothing but deceitful and dishonest. I sincerely hope that Sharjah’s government intervenes to protect property buyers from such malpractice when alef Group use the royal family name to market their property.

اسوأ مطور عقاري تعاملت معاه. الخدمة صفر . التعامل صفر. التواصل صفر. المعلومات والرد على استفسارات العميل صفر. ردهم الوحيد انهم ما يعرفون ولا عندهم اي فكره او اي معلومة تنفع العميل او ترد على استفساراته. المسؤولين في برج عاجي لا يمكن الوصول لهم. تسهيلاتهم مضحكة ( ندفع خلال شهر اربع اقساط. كل اسبوع قسط ) لا انصح ابدا.

Very disappointed with their service as their promises are in the air and have no value. Called customer service, sent emails, visited their office 100 times and still waiting for a resolution to get paid the rental share being one of the owners of the apartment in Al Mamsha. We are so tired of their service and poor management response right after the deal was struck. Never thought we would be making a mistake by investing in their property.

I purchased a unit at mamsha,alef group.i experienced amazing costumer service right from the beginning.mary handled all paperwork and kept me up to date.then some small detail service work had to be done.the management office listen to my problem and handled the situation immediately. I'm very happy, superclean community recommend not only the builder ,also the care you receive costumer service is amazing.im a proud owner at mamsha thank you ,to all who showed me great service and care.thank you chantelle