Al Fardan Exchange L.L.C. Al Rigga

YESTERDAY, TODAY AND TOMORROW Experienced YESTERDAY, I opt to send money to Gcash instead of bank as the Cashier explained that it will take only minutes for the recipient to receive the fund. I split the remittance into 2 so there will be no problem with the limit. 1 transaction was received 2 hours after. Then I follow up TODAY for the 2nd transaction only to learn that it will be received TOMORROW as it will be sent through a different channel. I was so shocked and disappointed. Clearly, customer care at Al Fardan Exchange is very bad. The guy who catered me failed to explain further before finalizing the transaction. Instead the other staff explained only next day when clearly there is nothing to do but wait. I feel that the staff who did my remittance request treated me as an idiot. He could have explained to me before finalizing the transaction.I could have split the transaction into 3 instead of waiting more than 48hours of supposedly in minutes only. Sorry, but this exchange is not recommendable as they greatly failed in customer care. Staff should not just work for the sake of the salary. Personal customer care should have been excellent as this is what sets them apart and different to other bank app or online remittance channel. Even if there is a long que of customers, excellent customer care service should not be ignored as competition in remittance service is very tough as there are more convenient ways to send money.

She make the service very quick and professionalism! Kudos to Rocella and Jasper! We We will recommend other customers to Al Rigga Branch! 👍

I recently visited Al fardan rigga branch for my transaction and had excellent experience.The staff were highly professional with specially thanks to Madam Rocella for her outstanding assistance. she was extremely kind attentive and supportive throughout the entire process she took the time to understand my requirements and provided the best advise to ensure the transaction was completed smoothly and efficiently Looking forward to visiting again

Very good service and helpful staff Jude Marcelino . I am very satisfied with the assistance provided. Thank you.

I usually do not write a review unless the service is truly and extremely poor. I made a transfer on 15/12/25 which was credited next day however I made another transfer on 16/12 and up until now it was not credited yet to the account. I visited the branch and spoke to their staff named Jude who was not even interested to assist and even sarcastically answered my questions and also promised me a callback from the manager for an update. I followed up and visited again after few days and spoke to the manager named Rafael and another lady staff who also promised me a callback if any update is given from their bank side. Up until I visited today no calls was done and was given the same answer that the money is supposedly credited from the receivers bank. Very poor service as they do not care from their customers concerns and issues just because it is jot their money at lost.

I’d like to commend Ann Rose and ahmed jithil for her exceptional service at the Al Fardan - Al Rigga.. he has been incredibly helpful in processing my transactions, ensuring everything is accurate and efficient. Her professionalism, attention to detail, and friendly demeanor make each visit a pleasant experience. Keep up the great work!

Excellent Service! I had a great experience with this money changer. The exchange rates were competitive and clearly displayed, and the staff were professional, efficient, and courteous. The transaction was quick and hassle-free. I felt safe and confident throughout the process. Highly recommended for anyone looking for reliable currency exchange. thanks to jasper de guzman abulencia for accomodating

I called them 9 times and there was no service. Even if you are busy, answer the phone and say you are busy. It is better than not answering the customers.

Al Fardan Exchange provides excellent customer service and competitive rates. The staff are knowledgeable, polite, and always ready to help special thanks to Soufiyan ..Transactions are quick and secure — truly a trusted exchange center. ☺️👍🏻

I don’t usually complain, but this deserves an exception! This has been the worst experience I’ve had with any exchange company! The sender provided all the required details—first name, last name, mobile number, current address, and reference number—all of which are accessible in their system. The only missing detail was my middle name, which was not even an option during the submission of recipient information. Despite this, I was refused the transaction. I had to visit the branch multiple times over two days, walking under the scorching heat, only to be turned away again and again for an issue that clearly stems from a system limitation rather than an actual identification problem. Unfortunately, Al Fardan is the only available channel for this international transfer. If I had any alternative, I would definitely take it. I sincerely hope more options become available soon, because this has been a highly disappointing and exhausting experience compared to other exchange centers I’ve dealt with.

Awesome customer service. Thanks to Ms. Rocella and Ms. Jasper.

"I recently had the pleasure of receiving exceptional customer service from Mr. Jithilal at Al Fardan Exchange. His professionalism and attention to detail made my experience truly outstanding. He went above and beyond to ensure that all my queries were addressed promptly and efficiently. I highly commend Mr. Jithilal for his outstanding service and would recommend Al Fardan Exchange to anyone seeking exceptional service. Thank you, Mr. Jithilal, for your dedication and commitment to customer satisfaction!"

I’ve had an excellent experience with Al Fardan Exchange in Al Rigga. They’ve been incredibly helpful with all my cash-sending needs, making the process smooth and stress-free every time. Their services truly help me stay connected with my family, no matter the distance. I want to give a special mention to their teller, Anna Rose. She is always very sympathetic, understanding, and professional. Her warm demeanor and willingness to assist make every transaction a pleasant experience. Thank you, Al Fardan Exchange, for making such an essential service so convenient and reliable! Highly recommended.

I just want to flex one of outrageous and outstanding staff of Al Fardan located in Exit 1 Al Rigga Metro Station, to Mr Raphael who always been there to assist us all the time without hesitation. Customer Service is Unbelievable, Always smiling all the time and greetings us with warm welcome this gentleman he is the difference to others staff thank you sir please keep it up and Godbless you. I salute Raphael. So to all my friends and relatives out there if you want to send money to your love ones you can straight ahead towards to Al Fardan Exchange they have plenty 😉 and nice rates that you can never been get from others..Rates and staff are good 👍 so i will recommend this establishment.

أتقدم إليكم بهذه الشكوى بشأن تجربتي غير المرضية مع خدمة العملاء في فرع الرقة بتاريخ 22 فبراير. قمت بطلب كشف حساب الراتب وتم خصم مبلغ 25 درهمًا مقابل ذلك، وأبلغني الموظفون بأنه سيتم إرساله إلى بريدي الإلكتروني. للأسف، لم يصلني الكشف حتى الآن رغم متابعتي مع خدمة العملاء والفرع عدة مرات. كنت بحاجة إلى الكشف في ذلك الوقت، ولكن بعد التأخير غير المبرر، لم أعد بحاجة إليه الآن. ومع ذلك، فإن هذا التأخير وعدم الاستجابة يعكس مستوى خدمة غير مقبول، لذلك سأقوم برفع شكوى رسمية إلى الجهات المختصة. آمل أن يتم اتخاذ الإجراءات المناسبة. شكرًا. Subject: Complaint Regarding Service at Al Riqqa Branch Dear Sir/Madam, I am writing to formally complain about my unsatisfactory experience with customer service at the Al Riqqa branch on February 22. I requested a salary account statement and was charged AED 25 for it. The staff informed me that it would be sent to my email. Unfortunately, I have not received the statement despite multiple follow-ups with customer service and the branch. I needed the statement at that time, but due to the unjustified delay, I no longer require it. However, this delay and lack of response reflect an unacceptable level of service. Therefore, I will be filing an official complaint with the relevant authorities. I hope appropriate actions will be taken. Thank you.

Very fast transaction supportive staffs and friendly thank you ms.anna rose for giving good service all the time❤️

I’d would like to commend Ann Rose for her exceptional service at the Al Fardan - Al Rigga..she’s very helpful to process my Salary and to assist me to all I need specially to the PayEz Card. Very smooth transaction. Good Job.

I am trully not impressed by the services i got from Soufi...and this is the second time i am expiriencing this...After sending money home..he says i will definetly send you the receipients collection refference number and he will not send which makes it difficult for the receipient to collect the money..I am calling and the guy on their end cant even understand english or address my problem

Excellent Service I had the pleasure of receiving exceptional customer service from Ms Anna Rose, She is incredibly professional and excellent at her job. Ms Anna Rose me with great care, addressing all my questions promptly and efficiently. Her dedication and expertise made my experience truly outstanding. Thank you, Ms Anna Rose, for your exceptional service!

Very fast transaction, thank u kabayan Janine