A friend of mine gave me money to transfer to his account in Vietnam, I went to this branch, waited for 45 min, asked the staff (young lady) to transfer that amount from my account to the friend's account overseas. Well a few years passed & still did not happen🤣, really strange, I still have the receipt with the Bank's stamp on it. Anyway I gave the cash back. Funniest thing ever happened.
In another branch, I went and waited again 1 hour (and its Corona time, so that one hour waiting is really sterssful), then I asked the staff (another young lady again) to cancel my credit card and transfer the deposit to my account.I filled & signed the relevant forms and wrote a request letter. A month passed and still NOTHING happened. I had to follow up through their online system and wait to see their response.
Can't really explain that, since I WAS THERE BY MYSELF, I can understand if issues happen with online requests, but putting a lot of effort and going by myself🤣 I can't stop laughing.