Mangesh Parelkar
۲ سال قبل
A totally non-professional work culture; I regret having placed my order with them. There is not a single person who is responsible or accountable for your order except the person on the chat bot (Shreya), who is a mere puppet. Her only answer is ‘ I can’t do anything; it is not in my hands.
I had placed an order for multiple sets of Jig-saw puzzles from a picture. My requirement was a puzzle with 35-40 pieces. The company took up the order, payment was done and a design was sent to me for approval. (Attached). I approved this design.
Some days later, when I received my order, they delivered a totally different product that has 80 pieces, and definitely not as per the design I had approved. This was non-acceptable to me and I communicated this to the person on chat bot (as there is no one responsible).
For almost a week they kept on assuring they would replace the items with fresh ones till finally they gave up and said that they will refund the money in a day’s time. Days have passed by – the chat bot person does not reply to messages, and the refund has gone for a toss!
Here is a company that gives assurance but fails to deliver – also very poor at communication. In fact, they never get back to you – you have to spend your valuable time calling them, messaging them – while they hardly respond.
So eventually, I did not get my ordered product, lost my money in the process, wasted almost 2 weeks on this and ended up disappointed!!
Hope this message is an eye opener for ARC Print