Very disappointing experience at Astoria Store.
Firstly, the person at the billing counter was extremely rude and unprofessional. The rest of the staff was also very rude and unhelpful.
We wanted to purchase 15 diffusers and requested the lady to help us get them. Her response was, “I’ve told him to get it. Yeh toh mera kaam hai bhi nahi, fir bhi kar rahi hu,” which was completely inappropriate. As customers making a bulk purchase, we expected basic courtesy.
We had a full shopping cart worth over ₹3000 and even requested assistance to carry it downstairs since it was very heavy, but no help was provided at all.
To top it off, after such a large bill, they additionally charged ₹10 for a carry bag. How is someone supposed to take their goods home after spending so much? The least they could do is provide basic support and service.
Overall, not a hospitable place at all. Very disappointing experience.