Edit: The hairstylist’s reply offers no apology or concern that I was unsatisfied with my experience, only excuses. This alone speaks volumes about what kind of customer service you can expect to receive from here. Unprofessional and disappointing.
I came to this salon based on the positive reviews, but I did not have a positive experience. The woman who ended up cutting my hair passed by me multiple times without acknowledging me and when she called me over for my haircut, she did not even introduce herself. I have never experienced this kind of customer service before, or rather lack thereof. Worst of all, I came in with my hair styled beautifully, only to have her brush out my curls before cutting them. When I asked her why she was doing this, she said it’s one of the methods. Perhaps if someone has wavy hair, that might be ok, but my hair is tightly coiled and should not be brushed out. Ever. Not only does this cause breakage, but how am I supposed to know how my curls will actually look if you brush it out and then cut? I went in with beautiful curls and left with a brushed out mess. Also, my cut looks uneven because she didn’t cut it in its natural state. What’s the point of going to a curly hair salon in this case? I need to go somewhere else to fix it now and definitely won’t be coming back here.