I am extremely disappointed with the recent purchase experience at your Banjara Hills store.
At the time of purchasing the front load washing machine, I was clearly informed by the store staff that the EMI option carried 0% rate of interest for 0–6 months. Based on that assurance, I proceeded with the purchase.
However, I am now being charged 16% interest by the bank, which is resulting in an additional burden of more than ₹6,000. When I contacted the bank customer care, they informed me that this issue should be clarified by the store, as the scheme details are provided by the retailer.
This is highly misleading and unacceptable. If there were any hidden terms, processing fees, or interest components, they should have been clearly explained at the time of purchase. Simply saying “0% interest” without explaining conditions is not fair to customers.