beirutco - Anker | eufy | Soundcore | Nebula | PITAKA

One of the best experiences I've ever had, recently I bought the new e28 eufy robot vacuum the salesmen there were super friendly, despite the repetitive and the several questions I've asked they made sure that I understood every single spec about the robots and ensured to find the best fit for my home which eventually came up to be the e28. Honestly the best purchase I've ever had I faced no issues with the robot and their customer support team made sure to help till the end untill I finished all the setup needed for my robot very thankful for this experience one of the best truly!!!

Very bad customer service, b ellak bas techtere chargeur makfoul w fina nbadel, bas yekhrab w teje la tbadel b ellak bada 5 days la yejina l jaweb eza mn badellak… 3 ases 3m yefhas tiyara.. w b aren halo b apple la yfaserlak lei bado 5 days l chargeur!! Looser ekher marra b hayete bechtre product mn 3ndon.. b kel basata betchayek eza manzou3 l chargeur w betbadlo heik betkun l customer service mch betdafe3ne marten ha2 chargeur la terja3 tbadel mano 3elem zarra

Amazing service! They fixed my machine for free 🙌 😌 🙏 ☺️ after cleaning for 2 years with no issues ! This machine has replaced a full time cleaning lady. It maps , remove dust and wash all the floors of the house. Amazing smart machine. Thanks God for technology Eufy is a game changer 🙏

The experience was more than satisfying , great customer support when ordering a security system which they were more than happy to explain everything and recommended each item based on my needs not just to up there sales which i liked. Even after i bought everything they stayed in touch to help me connect everything and then sent a team to save me the trouble of it all. Been about 3 months now and everything works smoothly and really easy to use. Definitely would recommend

This ranks easily as one of the best customer support experiences I have gone through in my life — not just in Lebanon. The staff is extremely friendly, very professional, replies promptly, and assists you with every concern or question. No amount of text can praise them enough. This is exactly the type of behavior that makes me feel optimistic about Lebanon.

Excellent service and a very professional team. The staff was knowledgeable, helpful, and took the time to answer all my questions.

I Purchased a Eufy Indoor Cam C220 (2K) + memory card on 21 July 2025. After 2 weeks, the IR night vision (Auto) began forcing the camera into night mode and staying there even after sunrise. I returned it under the 1-year warranty. The store promised a replacement after a technical check. What followed was two more weeks of daily follow-ups with no action, no transparent update, and no timeline, just canned replies and missed promises. For a straightforward warranty claim, this level of delay and opacity is unprofessional and disrespectful of customers’ time. Beirutco Tech Store has failed to handle a basic warranty obligation promptly and failed to communicate honestly. ———————————————————————— After escalating the issue, I contacted the store manager and visited the store. We performed a live test, and it clearly reproduced the same problem. Only then did they finally provide a replacement, in line with their warranty policy. “Edited on 10 January 2026.”

The Pinnacle of Customer Service. I honestly never went out of my way to review anything other than restaurants, but here, I must. Haven't experienced anything this professional anywhere I've been. Bravo!

They are never out of stock, after sale service is excellent, staff very well educated, hospitality is undeniably amazing! Highly recommended to give them a visit!

Ich habe eine Solarkamera von Eufy (Anker) Solocam S40 Nach knapp 2 Jahren geht die Solarzelle (das Herzstück) kaputt und Eufy sagt "Sorry" 12 Monate sind um da können wir nicht helfen 😬😬😬 Ansonsten ist die Kamera wirklich klasse von der Bildqualität über die Haltbarkeit des Akkus. Bis hin zur Einrichtung. Alles super. Allerdings hätte ich vom Kundenservice mehr erwartet!!! Würden die etwas kulanter sein hätte ich 5*+ gegeben..... Schade

I was really impressed with the products this company presented. What I loved the most, however, was the excellent service and the kindness of the team. Thank you so much!

One of the worst buying experiences I’ve ever had. I bought the Eufy Smart Scale P3 from BeirutCo on Nov 10, 2025, and the body fat reading was completely wrong from the very first use. It showed 33.5%, while both InBody and Tanita show 22.1%. Clearly the scale was faulty. I contacted them the next day, and instead of helping, they kept repeating “if it turns on, it’s fine.” I sent proof, screenshots, everything , they still ignored it. They even made me send the scale back, then refused to test it unless I “come in person,” even though I live two hours away and bought it online. They could have tested it on anyone, but they simply refused. In the end, they pushed the problem onto Anker, returned the scale without checking anything, and offered zero support. Terrible customer service, no responsibility, no respect for their own policy. I honestly don’t recommend BeirutCo to anyone. Worst service I’ve dealt with.

Very poor experience with customer/tech support. I first contacted them on April 10 regarding an issue with my cleaning robot. They responded quickly and asked me to bring in the robot for troubleshooting. I delivered it to the store on April 12, and they told me I should hear back within a couple of days. After not receiving any updates, I followed up on April 16 but got no response. I tried again on April 17 and was told they had worked on the robot—disassembled it, cleaned it, and reset it—but couldn’t identify the source of the noise I had reported. That was fine, and they said they would continue testing it over the following week. On April 25, I contacted them again for an update and was told “not yet.” On April 29, I messaged asking for a callback. They called the next day and said nothing new had been done—so all the extra waiting was for nothing. They told me I could come pick up the robot. I asked if it could be delivered and offered to pay for the delivery. On May 2, I followed up again, and they said they would contact the tech support team and get back to me. No one did. I reached out once more on May 3 and was told I’d get a response on Monday, May 5. I told them I would just come pick it up, but they said the technical team was off, and I’d have to wait until Monday. On May 5, they told me they couldn’t deliver it as no one was available, but they could transfer it to their Dbayeh branch by May 7, which they did, and I picked it up that same day. The robot is working fine now, but it took them over three weeks to get it back to me, with multiple follow-ups and poor communication throughout.

Thank you so much for your quick response and for resolving the issue in less than 5 minutes. Special thanks to employee @Mohammed Lama for his prompt assistance.

One of the best electronics showroom in design and display. Professional and polite team . Recommended

Amazing service amazing products literally and on the top of everything amazing brand

Hilfe ich fühle mich verfolgt!!!! Eufy Camera 360 Grad lässt sich im zu Hause Modus nicht ganz abschalten. Die Camera Verfolgung ist immer noch aktiv. Jede Camera Manuel abzuschalten ist nicht Sinn und Zweck.

استاذ محمد لمع يعني عنجد خدمة ولا افخم من هيك واسرع من هيك الله يقويكم يا رب

Experienced team with great product knowledge along great prices

L star ktireh 3layon . Bad services w bad techniciens w bad products .eufy is a bad product . Sar la one year and a half 3enna t3attalit w ma 3erfo ysallhouwa. Kill marra nes2alon eza zabatet yreddo inno 3am ychoufo chou l problem wil technical team bye7kouna w ma ken 7ada ye7kina . La ba3d chi 10 days aloulna inno ma btetsalla7 wil cause taba3on inno l board ntaza3 w ma bya3rfo ysallhouwa w 2el hinni l wakil . Ma bonsa7 7ada yechteri min 3indon