Bismi Connect

Excellent experience with Ajmal Bismi over the past 2–3 years. I regularly purchase from them for both commercial and home needs, and the service has always been reliable and customer-friendly. A big thanks to Samjad for the exceptional support and care he gives to customers. Most of my purchases are handled through phone and WhatsApp, and he is always very responsive, patient, and dependable. He consistently gives the best rates, follows up properly, and makes sure everything is handled smoothly. It’s rare to find someone this committed to customer service nowadays, and that’s one of the main reasons I continue purchasing from Ajmal Bismi. Highly recommended for their pricing, service, and customer support.

I recently had the pleasure of interacting with Saneesh at Ajmal Bismi and I must say his customer service was outstanding. I was there to purchase Samsung Fridge, he took the time to understand my requirements and provided clear and honest information and patiently answered all my questions.... Thank you Saneesh for your kind and excellent service. I will definitely recommend Ajmal Bismi to others based on this experience.

I have been a loyal customer of Bismi for many years and have purchased most of my home appliances from various Bismi branches. Until recently, my experiences have always been positive. During our recent visit while furnishing our new flat, we obtained a quotation for a complete range of appliances from one Bismi branch. A few days later today when we visited Kalamassery branch to finalize the purchase, we noticed that the refrigerator price was nearly ₹10,000 higher than the quotation we had previously received from a different Bismi branch. While I understand that prices may vary due to market conditions and branch-specific factors, what disappointed us was the way the matter was handled. The salesperson in the refrigerator section (during the afternoon of 19/06) was unexpectedly rude and dismissive when we politely mentioned the earlier quotation. Instead of addressing our concern professionally, he responded in a manner that was inappropriate for customer service, even stating that he was "only getting a salary" and "even one ruppee cannot be adjusted" and did not need our business. He was unwilling to discuss the price difference or consider any adjustment, which left us quite disappointed. Fortunately, at the point when we were about to leave the store, Mr. Jithin stepped in. His respectful attitude, professionalism, and willingness to assist completely changed our experience. Thanks to his timely intervention and excellent customer service, we decided to proceed with the purchase and bought all appliances, even the refrigerator. This incident occurred at the Kalamassery branch, and I felt it was important to bring it to the attention of the management. My intention is not to create trouble for any individual, but rather to highlight an experience that was inconsistent with the high standards of service I have come to expect from Bismi over the years. I hope this feedback helps maintain the excellent customer experience that has made many customers, including myself, return to Bismi again.

Today i visited bismi connected for purchasing a machine and the sale'smen was highly talented and he explained various model's and there specifications... Very good service's

I would like to commend Mr. Pradeep for his excellent customer service; he was polite, helpful, and detailed throughout the purchase process. Unfortunately, the overall experience was delayed by the accounts department. I had to wait 10–15 minutes for my invoice simply because they lacked sufficient change. Please ensure the billing team is better prepared to handle cash transactions in the future.

I brought top load washing LG 7. Kg good price given well explained staff Saifin

Had a wonderful experience at Ajmal Bismi while purchasing a Sony Bravia TV and home theater system. Jerry, who assisted us, was extremely helpful, knowledgeable, and professional. He explained all the features clearly and helped us make an informed decision. Excellent customer service and a smooth buying experience. Highly recommended!

“I had a great experience with Pradeep Bismi while purchasing a Butterfly mixer. He was extremely helpful, enthusiastic, and professional throughout the process. His kind and customer-friendly approach made the purchase smooth and pleasant. Excellent customer service and a great attitude. Highly appreciated!” ⭐⭐⭐⭐⭐

Best offer price given i bought double door refrigerator godrej good experience staff well explained all features and offers... Take care to me thank you saifin

Got a smoothie blender from here. The product itself is really good. Great service, especially by Ms. Shanitha, she told us every pros and cons and easily helped us buy the product. Spacious parking too

I recently visited Bismi and had an excellent experience, largely thanks to Soniya. She was incredibly helpful, attentive, and knowledgeable about the products. She took the time to understand exactly what I was looking for and guided me to the right choices without any pressure. Her polite attitude and professional service made the entire shopping experience smooth and pleasant. Highly recommended!

Excellent experience buying an AC from this showroom. Zamjad guided us very well, explained all the details clearly, and helped me select the best AC for my needs. The entire process was smooth and comfortable. Appreciate his professional support.

The sales and offers were excellent, and our salesman Pradeep treated us very well. He was friendly, professional, and extremely helpful throughout the process. Pradeep explained everything clearly, was patient with our questions, and made the entire experience smooth and enjoyable.

It has been a fantastic experience, had enquired at lot of places but got a very good price here! Bet me spent 2 days doing research before I got the product a 65 inch TV. Jareer is the POC and he was very knowledgeable and not too pushy at all. All staff r friendly, they give you space and dont confuse you at all. Great work and thanks

ബിസ്മി കണക്റ്റിന്റെ സേവനത്തിൽ ഞാൻ വളരെ നിരാശനാണ്. ക്രെഡിറ്റ് കാർഡ് വഴി ₹45,836.64 പേയ്‌മെന്റ് നടത്തി, പക്ഷേ ഒരു നെറ്റ്‌വർക്ക് പ്രശ്‌നം കാരണം, പേയ്‌മെന്റ് പരാജയപ്പെട്ടുവെന്നും വീണ്ടും പണമടയ്ക്കാൻ ആവശ്യപ്പെട്ടുവെന്നും പറഞ്ഞു. പിന്നീട് തുക രണ്ടുതവണ ഡെബിറ്റ് ചെയ്‌തതായി ഞാൻ കണ്ടെത്തി, ആകെ ₹91,673.28. സ്റ്റോറിലേക്കും കസ്റ്റമർ കെയറിലേക്കും ആവർത്തിച്ച് വിളിച്ചിട്ടും ശരിയായ പ്രതികരണമോ റീഫണ്ടോ നൽകിയിട്ടില്ല. പലതവണ കോൾബാക്ക് വാഗ്ദാനം ചെയ്തിരുന്നു, പക്ഷേ ആരും എന്നെ ബന്ധപ്പെട്ടില്ല. ഉത്തരവാദിത്തമില്ലായ്മയും മോശം ഉപഭോക്തൃ സേവനവും എനിക്ക് വളരെയധികം അസൗകര്യവും സമ്മർദ്ദവും ഉണ്ടാക്കിയിട്ടുണ്ട്. ഡെബിറ്റ് ചെയ്ത അധിക തുക ഉടൻ റീഫണ്ട് ചെയ്യണമെന്നും ഭാവിയിൽ ഉപഭോക്താക്കൾക്ക് മികച്ച ഉപഭോക്തൃ പിന്തുണ നൽകണമെന്നും ഞാൻ അഭ്യർത്ഥിക്കുന്നു. ഈ പ്രശ്നം പരിഹരിക്കപ്പെടുന്നതുവരെ, എനിക്ക് ഈ സ്റ്റോർ ശുപാർശ ചെയ്യാൻ കഴിയില്ല. 🔴 ഒരു കാര്യം പ്രത്യേകം മെൻഷൻ ചെയ്യുന്നു ഞാൻ വെറും 45,000 രൂപയ്ക്ക് മാത്രമല്ല പർച്ചേസ് ചെയ്തത് 2 ലക്ഷത്തിന് അടുത്ത് പർച്ചേസ് ചെയ്ത കസ്റ്റമറോടാണ് ഇങ്ങനെ ബിഹേവ് ചെയ്യുന്നത് Very disappointed with the service from Bismi Connect. I made a credit card payment of ₹45,836.64, but due to a network issue, I was told the payment had failed and was asked to pay again. Later I found that the amount was debited twice, totaling ₹91,673.28. Even after repeated calls to the store and customer care, no proper response or refund has been provided. I was promised callbacks several times, but nobody contacted me. This lack of responsibility and poor customer service has caused me a lot of inconvenience and stress. I request immediate refund of the extra amount debited and better customer support for customers in the future. Until this issue is resolved, I cannot recommend this store. 🔴 I would like to mention one thing in particular. I did not just purchase for Rs. 45,000, but I behave this way with a customer who purchased for close to Rs. 2 lakh.

Extremely poor after-sales service and unprofessional behavior. I purchased a Havells cooler from this Bismi Connect, Kalamaserry branch on March 7th, which turned out to be defective. It took two weeks of constant follow-ups just to get a technician to visit. After a second inspection finally confirmed the defect, I was told to visit the showroom for a replacement. Upon visiting the showroom the staff were uncooperative and unprofessional and asking us come later since they were not informed or didn't receive the mail regarding the replacement. After a long argument, they finally agreed to replace and give the cooler from other brand promising approval within 24 hours and said I have to wait another 2 days for "stock transfer to a yard" so that they can do the delivery even though I offered to pick up the replacement myself. Now, they are claiming the person in charge is on leave and they cannot confirm if they received the approval or not since no other person or manager can confirm the same which I find quite absurd excuse. These people are intentionally delaying the replacement of a defective unit. Absolute lack of accountability and zero respect for the customer's time. Avoid this store at all costs. This has been weeks of mental harassment and terrible customer service. I strongly advise others to think twice before purchasing from here if you value peace of mind.

REFUND SCAM/POOR SERVICE. Do NOT purchase high-value items like ACs here. I cancelled my AC order (Invoice #T5BD10526502951) for Rs. 30,250 before delivery on 24/04/2026, but the store has improperly withheld the full refund for over three weeks. Multiple promised deadlines (7 days, 72 hours) have been missed, and the store staff refuses to contact me directly. The post-sale support is completely unresponsive and ineffective at resolving a simple, legitimate cancellation issue. This is an unacceptable business practice.

I had an incredibly stressful and unprofessional experience with Bismi Electronics. Three months ago, I paid a 50% advance to secure multiple appliances, agreeing on a delivery date for early April. When the time came, they claimed the products were "unavailable" and "discontinued," despite having my deposit for months. Even after we compromised and purchased an alternative fridge, microwave, dishwasher ,cooking rang and mixer the service was appalling. We paid the full amount with a promised delivery of April 1st. Not only did the delivery fail to arrive, but the staff also stopped picking up my calls and ignored my messages. The sales executive, Mr. Zamjath shah, was extremely unprofessional and rude. When I finally reached them, they claimed they were "too busy" to answer a customer who had just spent ₹3 Lakhs. It is clear they do not value customer satisfaction or basic courtesy. Advice to others: Do not trust their word or pay advances for future delivery. If it’s not in stock to take home immediately, don’t buy it. I regret not buying online or elsewhere, where I would have received better discounts and actual service.

I bought an LG A/c for my sick mothers bedroom from ajmal bismi, kalamassery. They said it will be installed within 48 hours. Now 5 days have passed and not yet installed. They have only one customer service number and no one picks it up. I get the impression that they are only interested to sell and get their money. This is in sharp contrast to other such white goods stores which provide instant support

Only money needed Call edkilla customer care service illa Item vangi bill chyth irangiyal kazinju pinne 1 week kazinjale item veetil ethullu very pathetic