Bonanza has absolutely no value for time and is the perfect example of overpromising and underdelivering.
They took an unbelievable 3 ½ hours to do a simple manicure and pedicure. They kept sending different girls who would do half the job, then leave to attend to someone else. I was left waiting for over 25 minutes between each person, only for another girl to come and complete a bit more of the job. This cycle repeated several times. They clearly have no time for their customers and provide incredibly poor service.
When I asked about the delays, I was told that they still had three other girls waiting for bridal services, and my manicure wasn’t as “valuable” as theirs. This is appalling! Every customer should be treated equally and with respect. The fact that my service was considered less important speaks volumes about their lack of professionalism. Honestly my nails have never looked so bad in my life: they use the wrong tools and they’re cheap. They have no idea what they’re doing and my nail artist in the UK is going to be so upset when he sees what they have done. I’ve attached a picture of my nails so you can see for yourself what their quality of work is.
As someone who has experienced excellent service in many places, I can recognise when it is subpar—and this was shockingly bad. They left my nails in an unfinished and unprofessional state, and I cannot believe they thought this level of work was acceptable.
I had initially booked their bridal package, which included body polishing, a facial, nails, and hair. After this experience, I cancelled the entire package. I’ve also cancelled all my relatives’ bookings because I no longer trust them to deliver any kind of decent service.
While the girls working there were polite, that doesn’t mean the service was good. True service is timely, efficient, and enjoyable for the customer. None of these qualities were present.
Their excuse was that they were “busy,” but if they cannot handle the number of customers they take on, they should not be accepting more bookings. This lack of organisation and care is simply unacceptable.
To make matters worse, they completely ruined my cousin’s hair. She came in blonde and left with grey, then black, and finally bright ginger hair. They overpromised again, claiming they could deliver a cool ash brown colour, but failed miserably. They took no accountability for the disaster, and I had to fix it at home myself. He told me to message my hairdresser and ask her. Shes got 12k followers on instagram and has been doing my hair for over 19 years. She is told me he was doing it completely wrong. He said he trained in the UK which I do not believe. He then said he followed what she said as if he didn’t have a brain of his own even though he claimed this was so easy for him. All their own staff have orange coloured haired. An no offence but in England, that’s the last thing we want and our hairdressers actively tried to remove this. Their service by any means of the word, is not up to standard. I’ve attached a picture of her orange hair and then the brown hair that I fixed.
As someone from the UK who has experienced amazing service throughout my life, I am shocked that Bonanza is even in business. Maybe it’s because I’m not used to such poor standards or lack of value for time, but I will never step foot in this salon again, even if they paid me.
Three days before my first wedding event, instead of feeling pampered and prepared, I left stressed and frustrated. Bonanza has been nothing but a massive disappointment.
