31 Street Broadway Hotel

I am leaving this review to report both an unauthorized charge and serious concerns about the condition of the property. I stayed at a property booked through Airbnb. After my stay, the host submitted a damage claim, which Airbnb reviewed and denied, confirming in writing that I was not responsible and would not be charged. Despite that, this hotel still charged my credit card $175 without my authorization on the same day the claim was denied. In addition, my experience at the property itself was very poor. This appears to be a hotel operated by Airbnb hosts, with little to no on-site service or support. There was no meaningful assistance available during my stay. The bathrooms were shared and, in my experience, were not kept to an acceptable standard of cleanliness, with strong odors present. When checking out, I removed the bedding and was concerned by the condition of what I had been sleeping on underneath. The host later attempted to claim I caused damage, which I strongly dispute. I left on time, returned the keys, and no issues were reported during my stay. The charge only appeared after the host’s claim was denied, which raises serious concerns about how my payment information was used. I have documentation from Airbnb confirming I was not responsible, along with proof of the charge. I am currently disputing this and requesting a full refund. I would strongly encourage others to review conditions carefully and monitor any charges closely.

Overall, this building has been pretty good for what we need. We've stayed in this building on 4 different occasions, all trips for my husband's work. The rooms are decent, we don't spend all day in them, so they serve their purpose & are kept fairly clean. However, if you're booking using any 3rd party service, the hosts are likely to treat you as inferior. We were denied a clean set of towels during a 4 night stay because we "paid the lowest rate they offer" after using a booking site. Most rooms also do not include washcloths.

The service is extremely bad, took my deposit in cash and never gave it back and didnt inform that in order to get it back in cash it cant be during holidays or weekends. We arent even living in the US and were informed that they will transfer the deposit by paypal or any type of way to get the transfer: eliza the manager in charge of our bedroom has blocked my number seeveral times and ignores the calls and messages several times and keeps trying to push the situation to the next day and doesnt want to deal with it and now is blaming it on me and if i want the deposit to come get it in person while i dont even live in the US!

The worst hotel experience I’ve had in my life. Seriously, this place feels illegal — I don’t understand how it’s still operating. It’s been two months and they still haven’t returned my $175 deposit, despite saying it would take 4–5 days. I had to leave and book another hotel the same night. I paid for a room with a private bathroom and toilet but was given one with shared facilities. The heater was also leaking water and extremely noisy, making the room unsafe and unusable. Management was extremely unprofessional and refused a refund, even after I raised the issue in person and by phone and email. I would never recommend this place to anyone.

I paid a $175 security deposit, and the receptionist didn't give me a receipt on the day of departure. The owner, Mr. Alfred, refused to return my money, even though there's a security camera he could have checked. I fainted because I got angry, went to the hospital, and now I have a heart condition because of this whole ordeal. On top of that, the hotel isn't clean, and the staff don't know how to do their jobs. J’ai payé un dépôt de garantie de 175 $, et la réceptionniste ne m’a pas remis de reçu le jour de mon départ. Le propriétaire, M. Alfred, a refusé de me rendre mon argent, alors qu’il y a une caméra de sécurité qu’il aurait pu consulter. Je me suis évanoui à cause de la colère, j’ai dû aller à l’hôpital, et maintenant j’ai un problème cardiaque à cause de toute cette situation. En plus de cela, l’hôtel n’est pas propre et le personnel ne sait pas faire son travail.

Very disappointing experience. I would not come back. The staff were unfriendly and showed a lack of respect toward guests. Their attitude made me feel unwelcome throughout my stay. On top of that, the hotel did not even provide basic necessities like toilet paper and expected guests to buy their own, which is completely unacceptable. Additionally, they required a $175 security deposit and said it would be refunded within 5 minutes after checkout, but I still have not received my money back. Overall, this was a very unprofessional experience. I do not recommend staying here.

I loved my stay at the hotel. I was worried because I had read some reviews mentioning scams, but I only have good things to say about the hotel. The location is perfect, the room was very clean, the reception staff were kind, and the room was very good and quiet. My deposit was returned on the same day, and Eliza was extremely kind to me. I loved the hotel

El peor lugar sin duda que he estado nunca. El personal desagradable, la habitación olor horrible sin ventilación, totalmente cerrada, sábanas sucias y lo pero es que son unos estafadores. Si ves que eres extranjero y no vives en los EEUU, te cobran 175 dolares de fianza que nunca te devuelven. Llamas y reclamas y te dicen que tarda su tiempo, cuando vuelves a llamar para reclamar te dicen que has destrozado la habitación y por eso no te te devuelven la fianza. En definitiva unos estafadores, y si lees las reseñas muchos más están en mí misma situación. Así que no aconsejo a nadie que se aloje aquí.

La habitación es deplorable y deprimente. Por ese precio encuentras otros lugares mejores! Reservamos por airbnb y fue un robo total, nos cobraron 150dld de deposito que no nos quieren regresar porque según pedimos servicio a la habitacion y otros servicios. Son unos rateros y aparte de todo groseros. La de recepción se muestra indiferente y grosera ni siquiera te cuidan las maletas y el check in es a las 4:00 (por? No que es un airbnb) FUE Una porquería

Son unos estafadores. Al llegar al hotel me pidieron hacerle una fotocopia a mi tarjeta de crédito. Y al llegar a España tres semanas después sin ningún motivo me cobran 85 euros y al pedirle explicaciones a la anfitriona(porque reservé desde Airbnb) me llamó mentirosa y me dijo que mi comportamiento “era inapropiado”. Pero por lo que veo tienen el mismo modus operandi porque más reseñas dicen lo mismo. Mucho cuidado.

Terrible experience. The rooms are extremely small, with almost no space at all. The room had a horrible smell that would not go away, not even after ventilating for hours. They did not provide the exact address of the building, and we had serious problems finding the place. The beds are very uncomfortable. There is only one bathroom for the entire floor, with two showers and one toilet, which is completely unacceptable. There is no free Wi-Fi; they charge per day. You cannot store your luggage for free — they charge extra for everything. The staff is unable to clearly explain what services or facilities they actually offer. This place is not suitable for more than two nights, if that. They do not take out the trash, and overall the experience was chaotic and poorly managed. I will never come back. The days we stayed there with my family were an absolute nightmare.

Our experience at this hotel was highly unsatisfactory. The overall quality of customer service was poor, characterized by a lack of professionalism. Furthermore, the manager's demeanor was observed to be rude and unhelpful. Would not recommend.

First, I'd say this was the most affordable option in this area of town. So, understand you get what you pay for. Room - clean and functional. Other than the 3rd mattress being a little less than a thin pad, and one mattress wasn't quite flat, the room was fine. Bathrooms - Shared with the entire floor. This only caused me an issue once, where I had to wait about 10 minutes for facilities. Not a huge issue for me. Shower - NOWHERE to place your things. Would strongly recommend the hotel take the very cheap cost of installing a hook and a small shelf in each shower stall. Overall, we had a great experience. Everyone who worked there was very friendly and helpful. Location was amazing and overall the place was clean.

Very bad experience With the family special kids before I booked this hotel, I did not seen that it was written sharing bathroom. I thought it’s gonna be like a hotel room who has a bathroom and everything in a room but it’s upset me a lot and my kids going out in a nighttime for the restroom taking shower outside room horrible experience first time in the last time in this hotel I will suggest a family people never go to this hotel no customer service no room service nothing I paid $2319 An advance $175 which I did not receive for the four nights but I left on 3th night. Smells so bad it was very bad experience… in the nighttime while sleeping, you can hear Next Door sound bang bang all night lol can’t even sleep in a night

Unfortunately, my stay at this hotel was disappointing. The cleanliness of the room did not meet basic standards, as I found several areas that had clearly not been properly maintained. In addition, I encountered staff members who were not courteous and did not provide the level of service one would reasonably expect. Finally, I experienced issues with the return of my security deposit, which was withheld without a clear explanation. While the location of the property may be convenient, the overall experience was unsatisfactory, and I believe there are other options that offer better value and professionalism.

Unos estafadores!!! Nos pidieron el deposito de $50 y cuando haces el checa out No te lo devuelven!! Te ponen excusas y que llames a un número y hablas con una tal ELIZA y te niega que hayas pagado ese dinero etc etc Además hay un empleado inútil JORGE que niega haber recibido tu dinero Un desastre!! No lo recomiendo aunque el hotel este bien ubicado es mejor pagar un poco más y alojarse en otro lado ya que con lo que te roban terminas pagando más de lo que pensabas

En nuestra estancia las habitaciones estaban limpias y ordenadas. Si bien es cierto que cobran 175 dólares de depósito, en mí caso sí me lo regresaron. La ubicación es buena, el aspecto que debe mejorar son los baños pues sólo encontré un baño por piso y hay bastantes habitaciones en cada piso. Sugiero que hayan por lo menos 2 baños por cada piso.

This place is not a scam, but it is super expensive for a rather uncomfortable experience! The only good thing is a great location. The front desk staff seem really overworked and there is just 1 or 2 people to help at a time, with sometimes more than 10 people waiting in the tiny lobby area. They charge you to hold your luggage, and then they lost one of my bags and had me follow them to multiple rooms to try and find it (we did eventually find it). The room was freezing cold and I didn’t notice a small space heater tucked behind the trash can under the sink until the last night I was staying there. Walls are thin and you hear anyone around you. No room to put any of your stuff down, so you end up putting your belongings on the floor or using the oven as a counter area. No paper towels in the shared bathroom, and the stall door on one of the two stalls did not shut. They did not scam me and they did refund my deposit. That being said, I wouldn’t stay here again.

Central and for one night ok. We had a couple of issues: heater was boiling over night and no possibility of regulation, there where stains on the sheets, noisy pipes, and noises from other rooms are very loud. No shower in the room and some rooms even without bathroom, watch out during booking.

They refused to refund the $175 "Damage Deposit" for my stay in October 2024. Their website states this is a "Refundable Deposit" but I called four times to see if I could get it back and got the runaround every time "It is too late", "the accounting office is closed". Finally the rude person I talked to hung up on me. If you check the other major booking sites, there are many complaints about not returning the "damage deposit" (people use "deposit" but they mean damage deposit). Their web site says the deposit is refundable but this was not on the booking site I used and I only saw it when I got my booking confirmation. My room was cold (no heating) and only one blanket provided so I slept with my clothes on. "Shared washroom" means on the floor I was on, 50 rooms shared the same washroom. I would never stay here again, even if it was free. December 14, 2024- with the tremendous help of Booking.com, I got my money back. The hotel claimed to Booking that I did not return the room key ( news to me, they are wrong). If you see they have processed the $175 US on your credit card statement, call your credit card company right away and tell them not to pay it. Positives about this place- location is excellent, cleanliness was very good, and fire safety excellent ( I used to be a fire inspector).