&BROWS. DUBAI

I had a booking for 11:30 with Abigail but arrived early at 11. I mentioned I was happy to wait, but was instead seated with another staff member. The service began without any discussion about my brow preferences or shape, which I would have appreciated. As a result, my brows ended up thinner than I would have liked, something that could have been avoided if I’d been asked. The dye was also not removed from the brow beginning earlier, hence resulting in boxy brows. At the start, I asked that no pressure be placed on my nose as it’s still healing from surgery, but unfortunately this wasn’t fully observed. I also don’t think it’s sanitary to use the same brow gel stick for every customer without cleaning or replacing it between uses. The end result still needed some tweezing, which I wouldn’t have expected after a professional appointment. Disappointing, I was excited about this place. If you give customers the option to book with a specific staff member, those choices should be respected, as they are part of the reason people book where they do.

I’m really disappointed with my recent experiences at this salon. I’ve been a loyal customer for a long time I even recommended so many friends because I genuinely loved their work. But lately the service has completely changed. Twice now they’ve overbooked me and left me sitting there for 15+ minutes. This time I booked specifically with Abigail at 2:30. I arrived on time, and instead Noor came to take me in. I didn’t want to make a scene, so I accepted, but then she asked me to wait “2 minutes” while they finished another client. I ended up waiting around 15 minutes, even though I had another appointment to get to. Meanwhile, I could see Abigail walking in and out of the salon without even acknowledging me or explaining the delay. No communication, no apology, nothing. For someone who has been so loyal to them, this is extremely disappointing and unprofessional. I’m genuinely unsatisfied with the service this time and I don’t think I’ll be coming back. This is not how you treat loyal customers.

I recently had my brows and lashes done here and honestly couldn't be happier with the results! I was running a little late due to GPS issue but the team were so incredibly accommodating and welcoming, no stress at all, which I really appreciated. The service itself was fantastic. The attention to detail was amazing. The whole experience felt professional yet relaxed, and the staff were lovely from start to finish. Will definitely be back ☺️

Unfortunately REALLY unhappy on how the eyebrows look. They look fake and sticky, not mentioning the color is way to dark for my features (mind I have dark eyebrows but this is too much). I also did Korean lash lamination… I had lamination before and always was stunned by results, but unfortunately this time it’s just mediocre. The girls were very kind there and really tried, but personally I completely don’t like the results.

STAY AWAY AND GO SOMEWHERE ELSE!! Think twice before going to this salon, especially if booking with the owner, Abigail!! She only cares about the payment and not the customers. I had previously visited this salon twice and booked with Abigail. Although she was never present, I was never notified, and if you book with a specific “specialist,” you should be notified if there are any changes in your booking. However, those two visits were okay thanks to the other staff members. I initially came here because my regular brow technician at another salon had stopped working, so I was looking for a new place in Dubai. This time, I specifically asked to book with the owner, Abigail — and it turned out to be one of the rudest and most unpleasant salon experiences I’ve had in Dubai. When I arrived for my 14:00 appointment, I was looked at like “what are you doing here.” So I politely offered to wait 20 minutes when informed of a delay, not even a thank you or acknowledgment. When the treatment started (eyebrow lamination, tint & shape), I was never once asked how I like my eyebrows. I showed her a photo of myself as a reference, which was completely ignored. Instead, I was insulted, being told that one eyebrow is “much higher than the other” and asked if I had Botox before (I have never had Botox). This was shocking, especially since I’ve been getting my eyebrows professionally done every two months for the past 8 years with professionals, including at this same salon with her employees, who did not insult me or act rude, and no one has ever had an issue with eyebrow mapping. I even went home and measured, my eyebrows are symmetrical. When I tried to point out that the tint looked uneven and asked for it to be fixed, she was more focused on talking to a friend than listening. She was annoyed that I was even asking and attempted to fix it with no interest, but clearly didn’t understand the issue, so I eventually asked her to remove the tint completely. She made me pay full price, which I am happy to pay as thankfully I will never go there again. She clearly saw I was upset and did not even say sorry or apologize..nothing! Unfortunately, the tint was removed so poorly that my skin was stained about 1 cm above my eyebrow hairs. Thankfully, this should fade within a day, but this is absolutely not acceptable. I kindly suggest using glasses, as they can be used to see more clearly how to map out eyebrows and it is never good to insult customers. It is also interesting that no one else has had an issue doing eyebrow mapping over the past 8 years of me doing my eyebrows (I do my eyebrows every two months). So if everyone else could get it done, so I do not understand why she could not. I want to note that Noor, one of the employees I visited previously, was kind and did her best. This review is not about the staff in general, but specifically about the owner’s (Abigail’s) behavior and lack of professionalism. Insulting customers, ignoring feedback, and prioritizing personal conversations over service is unacceptable. In Dubai, salons that do not care about their clients rarely last long. I will never return, and can't recommend anyone going here.

I visited &brows after seeing a video review online and I’m so glad I did! I booked a brow treatment online with Abby, but when I arrived I discussed my requirements with her and we decided on a different treatment to the one I originally booked because it was more suitable for me. I got my brows threaded and a hybrid tint, and I’m so happy with how they look - and they still look great three weeks later. Abby was professional but very friendly, funny and made me feel relaxed like I was with a friend. The salon is beautiful and the chairs are so comfy. I would recommend this place and I’ll be back next time I’m in Dubai.

I am honestly so happy and grateful for my experience at And Brows. From the moment I walked in, I felt so welcome and comfortable. The salon itself is absolutely beautiful, very clean, elegant, and with a lovely European style that immediately gives you a calm and luxurious feeling. I had brow lamination, threading, and a lash lift, and I could not be happier with the results. Everything was done with so much care, precision, and attention to detail. My brows look fuller, perfectly shaped, and still very natural, and my lashes look lifted, healthy, and beautiful. They really enhanced my natural features in the most elegant way. Abigail, the owner, and Noor are truly amazing. They are both incredibly kind, warm, and professional. You can feel that they really love what they do and that they care about their clients. They take their time to listen, explain everything, and make sure you feel comfortable and confident. They are real brow and lash queens, and you are in the best hands with them. What I also loved is their honesty and their eye for what suits your face best. They don’t just do a treatment, they create a result that is perfectly tailored to you. The whole experience felt relaxing, professional, and special. I highly recommend And Brows to anyone who is looking for a high-quality, professional European brow and lash salon. If you want beautiful, natural, and perfectly done brows and lashes, this is truly the place to go. I am already looking forward to my next visit. Thank you so much Abigail and Noor for your amazing work and your kindness!💕💕💕💕

Nour was amazing. I had a fantastic lash lift and had my brows mapped and tidied. I left feeling like a new woman! Thank you my dear !

Very disappointing experience. My girlfriend was excited to go for an eyebrow lamination, tint, and shape with the owner and was treated rudely from arrival to the end of the appointment. She was insulted, not asked about her preferences, and her concerns were completely ignored, yet she was still charged full price despite the result being uneven and needing removal, which also stained her skin. This salon clearly lacks professionalism and customer care, so obviously we won’t be returning.

I only do my eyebrows in this place And honestly it’s my favorite place Am always happy to go there . Nora is the person that does my eyebrows she helped grow my eyebrows to get the exact shape I want

Ms. Noor is truly very successful at what she does. I would like to thank her for her great service. The salon is clean and comfortable, and I am very satisfied

Noor helped me with my eyebrow needs after a failed salon visit. I was in desperate need of fixing my eyebrows. She shaped and tinted my eyebrows perfectly. I was very happy with skills and knowledge. The pricing is also reasonable compared to other places in dubai.

I had a very disappointing experience at this salon. I got my lashes done here, but within just two days I lost about 50% of them ( I put on lash extensions since more than 2 years and i know the exact instructions and how to take care of ) When I went back to explain what happened and asked for help, the lash stylist was extremely rude and dismissive. Instead of trying to fix the problem or even acknowledge it professionally, she blamed me for “complaining too late” after two days !!!! and refused to do anything about it. I would expect better customer service and accountability from any reputable salon. Unfortunately, I can’t recommend this place if you want quality work and respectful treatment.

I bring my wife here, sehr was so happy after her visit. Thank you brows.team. very good and fair price

Noor, thank you so much for the wonderful brow lamination, shape and tint. My brows have truly never looked this good! I also had a lash lift and tint, I’m so happy with them both and can’t wait to see how they last. Thank you for the warm hospitality too 😃

première fois dans cette institut, et le travail de Noor est très soignée, elle a bien respecté ma demande très satisfaite du résultat! je vous recommande vivement.

I had an amazing experience at this salon! The place is clean, cozy, and very professional. The owner is incredibly kind and welcoming, she made me feel comfortable right away. Her work is truly impressive; my lashes have never looked this good! You can tell she cares about every detail and takes real pride in what she does. I highly recommend this place to anyone looking for a perfect lash lift and a relaxing experience! Thank you a lot ✨

I‘m really happy with the treatments with Noor. She is doing such a great job and ist really kind and patient. Highly recommend.

Honestly, don’t even waste your time going to this place. I specifically requested a certain artist, and without my permission my eyebrows were done by someone completely different. I only found out at payment that another artist had worked on me, and she seemed unprofessional from the start. She didn’t understand what I needed, and I have very difficult eyebrows to work with. I left unhappy with the result and overall disappointed with the service. Not recommended.

I drove 45 minutes to get to Elena, and I’d do it again in a heartbeat. The moment she finished, I honestly didn’t want to leave the mirror. I’ve never seen my eyebrows look this good! She’s not just talented, she’s an artist. I didn’t even think my brows had this kind of potential! Thank you for transforming my face and making me feel so confident. Highly, highly recommend!