Careem

Dear Kareem Management Greeting I would like to officially put a complaint against this branch in Media City Al sofooh Concord Tower We are sharing the same shop wall separation since were neibors, unfortunately kareem G.trading shop keep disturbing the atmosphere with the shouting of drivers and whoever is serving them inside and also a weird boom boom sound every now and then on daily basis All the shouting can be heard iside my shop by our team by our visitors and client Kindly take disciplinary action againt this kind of behavior knowing that i got in touch with the supervisor since 2 weeks but no improvement has been done and his superior passed a msg that we can go and complaint to BLG Management with no care. So basically weve been ignored for the friendly communication. It feels like were in a open market on the main street everyday Looking forward hearing from you and seeing actions. Please note that the next step will be legal. Proof of surveillance camera can be provided upon request. Thanks & Regards

Very Disappointing Experience I had an extremely frustrating experience. The biggest issue was not even the delay itself, but the way the customer service representative handled the situation. They seriously underestimated my intelligence and tried to justify the problem with excuses that were illogical, inconsistent, and frankly insulting. Instead of taking responsibility or providing a clear explanation, I was given contradictory and unreasonable justifications that made no sense. It felt like they assumed customers would simply accept any explanation without questioning it. Good customer service starts with honesty and respect. If there is a delay or mistake, just admit it and fix it. Making up weak excuses only makes the situation worse and damages trust. Very unprofessional and disappointing. I expected much better.

I have raised 2 tickets over 1 month ago requesting invoices for my taxi. Still not received. Ticket #124322100 and Ticket #124322488. Please do not copy and paste the same message. Just send me the invoices, generate them manually on letter headed paper and print them and post them to me. When automation fails, use the manual process, do some work! You have all my information as I have provided ticket numbers, resolve ASAP!

Dwukrotnie korzystałem z aplikacji Careem w Dubaju. Za pierwszym razem w miarę ok, kierowca był akurat pod hotelem, więc wsiedliśmy od razu. Cena zadeklarowana w aplikacji była jednak wyższa o 4 dirhamy, które pobrano mi z konta. Ok, nie ma tragedii. Za drugim razem chcieliśmy dostać się z Dubai Mall do hotelu, kierowca przyjął zlecenie i przez ponad 40 minut kilkukrotnie zmieniał trasę, raz był 5 minut drogi do nas, za chwilę 15 minut, potem znowu 8 minut by za chwilę znów zmienił się czas na 16 min i… kierowca nagle się zatrzymał i stał tak dobre 20 minut. Najpierw myślałem, że może to przez korki, że szuka lepszej trasy, albo że zacięła się aplikacja, ale okazało się, że stoi pod restauracją, co widać na screen shot’cie. Nie wiem dlaczego, czy zrobił sobie przerwę na jedzenie albo toaletę, czy czekał na zamówenie z restauracji na dowóz, nie wiem. Chciałem anulować przejazd, ale wiązałoby się to z opłatą 13 dirhamów, nawet jeśli wynika to z winy kierowcy(!). Pisałem na czacie z pytaniem o co chodzi, czemu nie jedzie, prosiłem by odwołał przejazd - cisza. Po kilkunastu minutach… odrzucił przejazd. Stracona prawie godzina oczekiwania. Potem kolejny kierowca przyjął zlecenie, by za chwilę też je odrzucić. Masakra. Na szczęście nie pobrało mi chociaż z konta ani dirhama. Ostatecznie pojechaliśmy Uberem. Polecam aplikację Zed, mam dobre doświadczenia i można w Google znaleźć kody rabatowe na przejazdy.

I recently ordered KFC through the Careem app, and my experience has been extremely disappointing. After waiting for nearly two hours and making several calls to customer service, I still have not received my food. • Lack of Responsibility: When I reached out for assistance, I was informed that Careem does not take responsibility for the delivery, as their riders were unwilling to accept the order. This left me confused and frustrated, especially since I ordered through your platform. • Poor Communication: I contacted customer service and was put on hold for five minutes before being told that someone would call me back. After waiting another 15 minutes with no call, I called again and was told to contact the restaurant directly. This is unacceptable. If I wanted to deal with the restaurant, I would have ordered from them directly. • Ineffective Service: The entire point of using an app like Careem is to have a seamless experience, but it seems that Careem lacks the capability to manage food orders effectively. There are numerous other apps available that offer better service. • Refund Issues: As of now, I have not received my money back!!!! This situation is not only inconvenient but also disappointing. I hope Careem can address these issues to improve customer satisfaction in the future.

Case 1: 16 Dec 2025 ---------------------------------- Blatant dishonesty by captain + chaos in customer service + zero accountability • A Careem captain refused to deliver and lied, claiming Badrah Residence security denied him access. • This was categorically false because: • I have placed many Careem orders to the same address with no issues (including from the same restaurant). • Security later confirmed no Careem captain showed up at all. What made it worse (protocol failures + escalation failure): • The captain never called me and never sent a WhatsApp message, which is basic delivery protocol. If he had, I would have guided him immediately. Customer service meltdown (4 agents): • 1st agent: casually stated the order would be cancelled. • 2nd agent: I explained security confirmed either the captain never showed details or never came. • 3rd agent: I repeated clearly that security confirmed NO Careem captain showed up. • 4th agent: passive, dismissive, repeatedly interrupted me, offered no reassurance that a new captain would deliver, and refused to answer a simple question: “Will the next assigned captain actually deliver the order or not?” • Only after I demanded a manager, the agent suddenly changed tone, claimed they would personally contact the next captain, and confirmed a refund within 24 hours. My conclusion (pattern, not one mistake): • This was driver dishonesty, followed by confusion, deflection, and poor customer service training. • Unacceptable to blame residential security to evade delivery. • Careem needs to audit: driver accountability, call center training, and escalation handling. • Until then, the platform cannot be trusted for reliable delivery. Case 2: Today (Olab Coffee Shop order) ---------------------------------------------------- Order falsely marked delivered + false “rain” excuse + refusal to reassign + last-stock loss • Order #146384160 was marked “Delivered at 5:31 PM,” but it was NOT delivered. • The captain refused delivery citing rain. • That claim is unsubstantiated / false because: • I called Olab, and they confirmed there was no rain. • I simultaneously had another order from a different place delivered successfully, proving delivery conditions were not an issue. Damage worsened: stock loss • Olab confirmed there is no more stock of the items tonight, your order had the last available items, and that captain had them. • Because the captain refused delivery and the order was closed as “delivered,” the items are now not replaceable tonight. Customer support failure (again): • I called Careem and requested the order be reassigned to another captain. • The call agent refused to arrange reassignment, despite the situation being: • Not delivered, • The excuse being false, • Another delivery succeeding, • The items being last stock, making the loss irreversible. Conclusion: • This is a second case of Careem’s lack of assistance, involving false delivery status, captain misconduct, and agent refusal to resolve, adding to the pattern from Case 1.

I recently used Careem Grocery twice, and both times I received items that were only one day away from expiration. This is not acceptable for a grocery delivery service, as customers expect reasonably fresh products, not items that are about to expire immediately. When I contacted support, they only apologized and said they would inform the relevant team, but they refused to offer a refund or any proper resolution. An apology alone is not enough when the service fails to deliver acceptable-quality products. This experience was disappointing and has reduced my trust in Careem Grocery. I hope they improve their quality control and customer support policies, especially regarding near-expiry items.

We are experiencing very bad experiences with careem riders. We been using careem riders for quiet sometime now. One time, we asked rider to bring back food items to pick up location, and customer support instructed him the same, he brought back after 3 hours, and showed us attitude that he doesnt care, that he had another booking thats why he brought it very late, we asked for refund but it didnt happen coz customer support agent said it’s returned successfully, our point was yes it’s returned but quality was not safe at all due to long exposure outside. Rider shouldnt be taking another booking if he still has on going journey. He just didnt care our product same as customer support agent.Another incident not only one time, rider was late more than 30 mins showing and we called multiple times, no answers at all. One time also rider answered just kept promising false time to pick up the item, he came 1 hour late and took the item, we called customer support to report the rider to bring back the food to pick up point location… I spoke with 3 customer support agents with different responses from each. someone said, she will guide rider to deliver the food to customer, another said she will guide rider to bring back the food to pick up location and another customer support agent said, rider disposed the foods as i refused to receive the returned item and shared photo to me as proof of disposal. None of this happened, i didnt refuse to take it back, thats why i kept asking where is our item because i booked another rider to deliver it. No photo shared as well. Customer agent was not believing what i was saying. Also another issue was, we are booking for bike/ box but driver with car came to collect the foods ( no uniform as well ). Not sure if this is careem company policy. Another situation also, rider put in the app arrived in location point to collect the items but he never arrived for almost an hour status arrived in pick up point, when i called the rider, he was saying it’s automatic from careem. how this people are lying. I called careem customer support, they said rider is the one putting the status that he arrived the pick up point. Unbelievable how rider is manipulating like this. They should be honest and transparent to customers specially we are working with time.

Excellent experience with Careem! I’ve been staying in Dubai since 29th December, and from day one I’ve been using Careem for taxi rides and food delivery. I even used Careem for my airport-to-hotel transfer, and the experience has been excellent so far. I’m very satisfied with the service — rides are reliable, drivers are professional, and the cars are great. I especially love getting BYD and Tesla vehicles; they’re extremely comfortable and make every trip enjoyable. I’ll continue using Careem until 9th January when I leave Dubai, and based on my experience so far, I highly recommend it! 🌟

One of the most pathetic service provider for food delivery. Delivery time was 7:40-8:00 and then they delivered at 8/14. They don’t compensate or refund if you cancel. So take the risk but there are better provider with better customer service

Careem food is one of the worst delivery apps in UAE. Always issues using them. I ordered food from the app where it said it will take 30 minutes. Then they changed the delivery time to 90 minutes. I rang their office to cancel the order because the app wouldn't let me cancel. They refused to let me cancel even though they admitted that the reason was their fault and the drivers bike broke down so couldn't collect the meal. Edit - driver that took on the job after the first drivers bike broke down was excellent and very polite. My problem is with Careem and how they handled the situation. The lady said they will give be an apology money in my account or something but still not received.

I ordered food through Careem last night, and after waiting for nearly two hours, it was still not delivered. The estimated delivery time kept increasing, which was very frustrating. The rider was not answering my calls, so I contacted the restaurant directly to check on my order. They informed me that the restaurant was already closed. I do not understand why my order was accepted when the restaurant was not operating. When I contacted customer support, they were unable to resolve the issue. In the end, I had no choice but to cancel my order. This was a very disappointing experience.

My review is on the basis of clarity and insights. Careem promotes people use wallet and top it up. I top up my wallet on careem plus, and if I decide to pay via wallet, I get charged for delivery, if I use card, delivery is free. Can someone who is sane and understands basic logic explain what this is? You want people to use wallet but you penalize them? Who is behind this glitch? This person should be fired or retired. A food order shows moee than 60 minutes ETA, the after 10 minutes its ready, but careem leaves it there and only assign a rider after another 50 minutes. Result? Food that you throw in trash because it never reaches you right. I dont understand what is the thought process of their owner but they need to reconsider their customer experience team as well as tech and innovation ones.

This is the worst experience in McDonald’s JLT and Careem. Who waits for a breakfast more than an hour? We ordered at 7:36 and our food was cancelled at 8:44am. The customer service at Careem doesn’t even bother to give credit nor refund. They gave a refund but to the wallet and not on the credit card. You are left with no option but to use that wallet credit. A big scam on the promo. Not recommended, can’t post without stars though but there should no stars at all.

Beware of the horrible operations and horrible customer service. I genuinely felt cheated, spare yourself. This is the worst service I have ever experienced. I booked a ride for AED 79 from Al Nahda to Terminal 3. The driver was 20 minutes late and unable to contact me due to a driver or technical issue. Instead of apologising, Careem charged me AED 120 for the extra minute. I genuinely felt cheated and taken advantage of at the airport. There is no real customer support. They reply with the same pre‑built template without consulting or addressing the actual issue — even on Google review comments they simply reply with pre-built template.

Careem Food Delivery Platform is extremely poorly managed. There is clearly little to no effort put into training staff or riders. The company seems focused only on making money, with no regard for service quality or customer experience. When an order is incorrect, there is no proper sense of responsibility. Even worse, they act as if issuing a refund is some kind of favor, when in reality it is the bare minimum and a basic consumer right. The lack of accountability, weak customer support, and repeated mistakes make this platform very frustrating to use. With this level of service, it seriously raises the question of whether they are capable of running a food delivery platform at all.

I see I've had to come back here AGAIN because maybe I'll get help since your customer service insists on being unhelpful when I file a complaint through the app. I filed a complaint through the app that I have been charged taxi through the app, and the driver then continued to inform that I still have to pay an additional AED52, so in total from Business Bay to The Greens I paid AED137.74 which is crazy. The response that I got was "we always encourage our customers to use supported payment methods to ensure a smooth and uninterrupted ride experience. As a result, a refund is not applicable in this case". WHAT DOES THAT EVEN MEAN? I USED CAREEM PAY TO PAY FOR THE TAXI!! so now I'm to blame for YOUR DRIVER CHARGING ME EXTRA?? HELP YOUR CUSTOMERS RATHER THAN DISREGARD THEM. I have been using Careem for 5 years now and it keeps getting worse and worse. I fully expect my complaint to be resolved as I have reopened it! DO SOMETHING!!

I strongly do not recommend Careem Car Rental. My experience was extremely disappointing. The service and customer support are very poor, with serious mismanagement and lack of organization in handling issues. The delay went as far as completely canceling the car delivery on the same day, and after I did not follow up past the scheduled pickup time, I was informed that the car was not available. When I requested compensation for the significant disruption and inconvenience, they refused to provide compensation proportional to their mistake. Additionally, some car options shown on their app were not actually available, making planning impossible. Overall, the lack of communication, poor problem management, and misleading availability make this service very unreliable and unprofessional.

As a Careem Plus member my experience with Careem has been nothing short of terrible. I placed a food order and cancelled it within few seconds - app allowed the cancelation and even sent me the confirmation that the order has been cancelled. Despite this, Careem refused to issue a refund, claiming the restaurant had already started preparing the food. That makes absolutely no sense given how quickly I cancelled, and of course, I never received any food either. What made me really upset is that Careem would not even reply to my complaints and would just close open requests quietly with complete ignorance of the subject matter. I have finally received a refund, after one month, after raising a complaint with consumer rights section with DET. I have already cancelled my Careem Plus membership.

Hi - I have been a Careem plus customer for several years. I order food 6 times a week at minimum, I also use the taxi service. The customer service I received today was completely unacceptable! So much so I have now cancelled my membership and will no longer use Careem. I spoke to one of your managers in the customer service centre (Rehen Ali Khan) and his service was truely unacceptable. My driver picked up my food and did not move his bike for over 20mins, this is evidenced on the app. I asked for a refund and they declined and kept telling me the driver has now started the journey. I do not want cold food. Anyway, will no longer use Careem, and leave a review on Google.