Carlton Palace Hotel

سلام. ما از 18زانویه تا امروز صبح اونجا اقامت داشتیم. اصلا چرا به این هتل پنج ستاره دادن عجیبه...!!! من به پرسنل هم گفتم که برای شما در گوگل نظر منفی ثبت میکنم. اتاق رو حتا یک بار تمیز نکردن و ملاغه ها تعویض نشد. اب تو رو شویی گیر میکرد و حوله و شامپو و دیگر لوازم حمام شارژ ننیشد مگر این که چند بارتماس بگیریم...خلاصه. اصلا توصیه نمیشه. تنها حسنش نزدیکی به مترو و اتوبوس که اون هم لازم نمیشه.

ما یک هفته درهتل اقامت داشتیم،فضای ورودی کلاسیک و زیبا است،اما اتاق ها بسیار قدیمی و نیاز به بازسازی اساسی دارند. بوفه صبحانه بسیار عالی و متنوع است و ما از کارکنان انجا سپاسگزاریم. خدمات خانه داری ضعیف و مدت زمان دریافت خدمات درخواستی بسیار زیاد است. مسیول پذیرش رفتار غیرحرفه ای و نامحترمانه دارند.به نظرم بلافاصله اورا اخراج کنید ،او بسیار بی حوصله و اموزش ندیده است.از استخر و پرسنل ان مخصوصا آقای غریق نجات انجا که خوش اخلاق است سپاسگزارم ،دوش اب گرم در استخر وجود ندارد و همیشه ظروف شامپو و شستشو خالی بودند.

آشغال نه یخچال نه گاوصندوق کار نمی‌کرد حوله تو اتاق نبود به زور گرفتم‌ کارمندای افتضاح نسبت به هتل‌های دیگه افتضاحه کتری برقی یا لیوان هیچی نداره تو اتاق

هتل در حد ۵ ستاره نیست و صبحانه ۱۰۰ درصد کاملی ندارد یعنی به نظر من در طول هفته باید در صبحانه تغییر ایجاد شود .به دلیل کلوب که در طبقه بالایی دارد شب ها کمی سر و صدا ایجاد می کند. رفتار پرسنل خیلی خوب است.استخر و سونا و باشگاه بدنسازی نسبتا خوبی دارد. نور اتاق کم است.

پرسنل عالی ⭐⭐⭐⭐⭐ فضای داخلی خود هتل عالی⭐⭐⭐⭐⭐ لابی هتل عالی⭐⭐⭐⭐⭐ استخر عالی⭐⭐⭐⭐⭐ 👇👇👇👇👇👇👇👇 تاسیسات ضعیف در حد هتل تک ستاره ⭐ سیستم تهویه هوا ضعیف⭐ یخچال و سیستم کلید پریز متوسط در حد هتل ۵ ستاره نیست دسترسی عالی

باسلام میخاستم اگر ممکن با مدیریت محترم هتل صحبت کنم ممنون میشم

یک هتل قدیمی ولی بسیار عالی .موقعیت مکانی بسیار خوبی داره تنوعی غذای صبحانه خیلی خوب داره

از نظر ظاهری هتل متوسطی محسوب میشه

عالی

I had a truly wonderful stay at this hotel. The staff were friendly, professional, and attentive, making the check-in process effortless. My room was spacious, quiet, and immaculately clean, with a comfortable bed and modern furnishings. The bathroom was luxurious and stocked with high-quality toiletries. The hotel’s on-site amenities, including a gym and lounge, were excellent. The location was convenient, making it easy to explore local attractions.

Carlton Palace Hotel, now known as Knight Castle Hotel, is a 5-star luxury hotel located in the heart of Dubai, UAE. It's situated on Al Maktoum Street, Deira, making it a convenient spot for exploring the city. *Key Highlights:* - *Location*: 1 km from city center, 4.7 km from Dubai International Airport - *Amenities*: - Outdoor swimming pool - Gym - Spa - Restaurant and bar - Free Wi-Fi - 24-hour front desk - *Rooms*: Spacious with air conditioning, minibar, and satellite TV - *Reviews*: 7.5/10 rating from 5700+ reviews, praising its location, service, and comfort *Nearby Attractions:* - *Dubai Mall*: 8.1 km away - *Burj Khalifa*: A short metro ride away - *Al Rigga Metro Station*: 450 m away

Je viens ici partager une expérience au Carlton palace vécue du 15 au 17 août (et heureusement pas plus) Arrivés très très tardivement à l'hôtel car victimes dès en arrivant à Dubaï d'un loueur de véhicules qui nous a tous simplement "planté". Après un Check-in rapide nous avons pris possession de la chambre, la 900, et retour direct à la réception, abattant de toilettes immaculé d'urine. Le réceptionniste se confond en excuses et nous attribue immédiatement une nouvelle chambre, la 914. Nous finirons par y dormir après des heures a chercher notre sommeil sur un lit dur comme du beton (dormir a même le sol n'aurait pas été plus inconfortable) et déranger par la lumière du bloc de secours qui illumine la chambre. Nous finirons à cause de cela par manquer le petit déjeuner du matin après 2 à 3 heures de sommeil seulement. Nous informons la réception que nous souhaitons être remboursé de la nuit à venir (et pas de celle cauchemardesque que nous venons de vivre. Une nouvelle fois une réceptionniste se confond d'excuses et nous demande d'attendre un responsable. Cette responsable nous attribuera une 3 ème chambre, la 916 dans laquelle le bloc de secours sera occulté. La literie est cette fois de bonne qualité. Nous profiterons le lendemain matin du petit déjeuner manqué de la veille. Et a vrai dire, nous en profitons encore car depuis ce petit déjeuner on passe plus de temps aux sanitaires que dans notre nouvelle chambre dans un autre hôtel. Il est a préciser que l'hôtel Carlton à changé de nom et qu'il est en travaux au dernier étage (le 11). L'odeur nauséabonde des peintures (source : hôtel lui même) innonde tout le 9 ème étage. Si j'ai un conseil à vous donner, ne redirez pas dans un hôtel en travaux et qui souffre de son âge. Il n'est certes pas cher mais la prestation sera à la hauteur (et encore) du prix. Je déconseille fortement

The rooms are good and the service is good, but the problem is with the hotel management and the parking security personnel. I was involved in an accident inside the parking lot because the parking lots are rented daily and monthly to non-guests, which caused an accident to my car inside the parking lot by a non-guest, and the problem was not resolved by the hotel management. Please be careful.

This hotel used to be good, but honestly, even three stars would be too much. I’m truly shocked that Dubai authorities gave it five stars! It was extremely dirty, and the bed was broken. The fridge was empty. There were no slippers or towels. The internet was terrible. And the service was extremely poor! For each of these issues, I had to complain and follow up more than five times just to get one of them partially fixed.

I recently stayed at Carlton Palace, which prides itself on being one of the more affordable 5-star options in Dubai. However, my experience was a mix of highs and lows. Positively, the cost was indeed lower compared to other luxury accommodations in the area. This could make it a viable option for those seeking a 5-star experience on a budget. On the downside, I noticed a peculiar odor in the rooms, which felt a bit dated in terms of decor and amenities. This aspect could definitely use some attention to elevate the guest experience to true 5-star standards. Another point of concern was the pool area. Unfortunately, it was under cleaning maintenance throughout my stay, which meant I couldn't enjoy this facility. Regular upkeep is essential, but it would be beneficial for guests if this could be managed in a way that minimizes disruption. Interaction with the hotel staff, particularly the cleaning crew, was challenging. I found myself having to make extra efforts to ensure my room was cleaned to a satisfactory standard. A more streamlined and guest-focused approach from the housekeeping team would greatly enhance the overall experience. Lastly, the reception area often seemed to be a hub of guest complaints, which suggests there might be broader issues that need addressing to ensure guest satisfaction. In summary, while the hotel offers the allure of affordable luxury, there are areas that need improvement. I hope my feedback contributes to enhancing future guests' experiences.

Rooms smell like toilet very bad they dont clean properly....

I have a wonderful experience with Carlton Palace Hotel. Our wedding was held in their spacious function room for which I have great feedback from our guests about the ambiance of the venue. As a couple, that is one thing that we need to make sure that our guests are taken cared of and to our amazement, the hotel did not fail to meet our expectations. I am grateful to Ms. Jean who had assisted my wife since from the planning until the wedding day. I saw Ms. Jean in the entire event making sure that everything should be perfect. I hope my appreciation post will reach to Ms. Jean as she did a great job for our meaningful and memorable event (not only us but as well as to our guests approx. 100 happy people). Not to mention the food they have served, all courses were sumptuous! Great Job! We took 2 rooms for 2 nights during our wedding and we are so grateful also to Ms. Fatima who had assisted us with the reservation. In fact, to our surprise, we receive an upgrade of our room which added value on how the staff of Carlton Palace took care of us. In fact also, we forgot some items such as keyboard stand, reflector and some other stuff but when we contact the concierge, the items were ready to be picked up by us. Indeed, we are fully satisfied with the service or Carlton Palace Hotel!

I had a mostly positive experience at this hotel. Joe at reception was exceptional, providing a kind and positive service. The swimming pool was enjoyable, but the pool bar lacked activity and there were few people around during swimming hours. Comfort and sleep were compromised by loud noise from the restaurants on the M level. Additionally, the lobby at night had a noticeable alcohol smell due to families present. While my overall experience was good, there are areas that need improvement, such as enhancing the pool bar atmosphere, reducing noise disruptions, and ensuring a more pleasant lobby ambiance.

Based on my experience for a stay of 5 days these are the observations: Pros: - excellent location near to metro station - good breakfast option with Indian dishes - royal interiors - pool on the terrace - welcoming staff - variety of fruits and food available for breakfast Cons: - very old interior. Wear and tear can be seen - very poor Wi-Fi speed. Keeps disconnecting always - food taste not so good Overall a decent 5 star property and a good hotel but can’t expect fully 5 star treatment for the money paid.

I was so amazed the ambiance of the place, this is so simple to overview in the outside of the hotel but when you go inside you can see immediately how the furniture and decorations are arranged by its category. I like it very much and its so good to see around together the people in the Hotel, they are so accommodating and very professional in the way of handling client or guest. This is the best place for gatherings and celebrating an events for a huge group of people. I am looking forward to come and stay for a moment of memorable event of the year. Thumbs up to all the staff and management of the hotel. Thanks for the opportunity and God bless you all.