We had a very poor experience. We went for a couples package and they specifically said we could get mani/pedi done together. But when we reached the place they started upselling stuff consistently didnt even care what we wanted and was very adamant on what they need to get done.
The upsold me from standard to expensive package for mani/pedi but the work was very poor. The person was very very rough. She didnt do a good job. While doing this she was asking, me to get facial done. I was telling i have an appointment outside and she was persistent that she can finish the facial in 40 mins. (And it was 5k). She was claiming this is treatment (as if this is certified) and she was giving me guarantee.
Regarding the work, the water used was room temperature. She started the work and half way i asked why is the water not hot, i was told that the we were the first client and they didnt turn on the heater.
For my wife, one arm of waxing was very poor she has bruises all over.
The planning was poor, they said we would be seated together, senior stylist would be assigned, all the work we asked for can be done before our next appointment.None of these were done. I am sure they ll respond to this review with, we rushed them. They could explicitly said, we need 5 hours for all these. And its not possible. And we would have happily figured out another option that fit our time line.
Overall very very poor experience. There are good folks here, but not everyone works to the standard. So if anyone recommends this place ask them the name of the person who did the work and book the stylist dont accept any random person who is just pushy and overselling stuff.
So we confronted the manger person at the end, he gave us 20% discount on it. And said he would give more next time. I basically said “do you think we will ever comeback here”?