Sampath Bank Ganemulla

The bank staff are very supportive; however, there are a few areas that need improvement to enhance customer experience: 1. Limited Parking: Currently, parking is available for only one car, which causes inconvenience for customers visiting the branch. Expanding parking availability or offering alternative solutions such as partnerships with nearby parking facilities could alleviate this issue. 2. Queue for Card and OTP Services: Customers are required to wait in long queues for card and OTP-related services, which can be time-consuming and inefficient. Implementing an online queue management system would be a practical solution. Customers could book appointments online in advance, reducing waiting times and streamlining services at the branch. These improvements would significantly enhance customer satisfaction and operational efficiency.

Very bad staff. Take more than 1h to complete 1 task.

(Update: Slowest bank ever. Better to take halfday leave to get the work done. Reducing rate 2 to 1) Totally agreed with Ravindu's comment "Cash deposit machine is inside the bank so not available off bank hours." Actually, its an easy fix as there is free space near to ATM Machine. What they have to do is change the partition. With this covid-19 situation, Depositors need to wait longtime in outside queue without any security to deposit their money. There is 2 security personals are in bank entrance. At least they have to be kind enough to allocate security outside the bank for security of Depositors.

My day-to-day bank. Service is good. Cash deposit machine is inside the bank so not available off bank hours. 👎 Only cash withdrawal ATM is outside. (Guess this is a lazy thing from the bank side bcz fixing the deposit machine along with the withdrawal which should be a easy change) Accessibility is pretty bad 👎👎👎 No Accessible ramp at the bank entrance or to the ATM. There are only few steps they can easily fix. Ramp. Not a friendly bank for differently able customers. ♿ ❌

Worst service ever!!!!! Waited as number one in a queue for more than 1 hour to open an savings account, after all the waiting asked me to bring an gramaseva certificate??? Manager doesn't possess any active involvement to solve issues as many people waited in queue, only one counter was open. Felt a very bad working environment as most of the employees were not in a good mood. Do not suggest anyone to use this bank as at now.

විශේෂයෙන්ම ශාඛා කළමනාකරු කණක මහතාගේ සහ ලීසිං අංශයේ හැසිරීම ඉතාම අසතුටුදායකයි. ඔවුන්ගේ කාර්ය මණ්ඩලය කිසිම උනන්දුවක් නැතිව, උදව් කිරීමට කැමැත්තක් නැතිව සහ අසාදාරණ ලෙස හැසිරෙයි. පැහැදිලි තොරතුරු නොදීම සහ ප්‍රතිචාර ලබාදීමේ වරද සහ ලේඛන සම්බන්ධ ගැටළු නිසා මට කාලයත්, ආරක්ෂාවත්, විශ්වාසයත් අහිමි විය. මම සම්පත් බැංකුවේ දිගුකාලීන පාරිභෝගිකයෙකු වුණත්, මේ වගේ අසාර්ථක සේවාව නිසා දැඩිව ආතතියට මුහුණ දුන්නෙමි. මේ ශාඛාවෙන් සේවාවක් ලබා ගැනීමට සිතා සිටින අයගෙන් ඉල්ලා සිටිනවා – කරුණාකර වෙනත් ශාඛාවක් හෝ බැංකුවක් තෝරන්න.

I can give a valuable title for sampath bank ganemaulla, slowest bank in the world and worst customer service I have ever seen, Please give proper fundamental training for this branch staff or close down this one

Today I got the worst customer experience from a Sampath Bank branch. I have been an Sampath bank customer for more than 11 years now and it's been 8 years since I have moved to Ganemulla. Since my address in My national ID card is not in Ganemulla they wanted a 'Gramaniladari' certificate. It took me 3 hours in total to get a NRFC account created(1 hr and 40 minutes waiting time and 1hr and 20 minutes to get the account created). I would have been definitely going to a different bank if I didn't had the online banking and LKR saving accounts in Sampath it self. Not blaming any of the staff members personally. Every one of them were occupied. But the staff is not sufficient during customer service hours. My sole intension is to provide this honest feedback is not to criticize the branch. But to let know, our experience and believe that you would take necessary actions to overcome the problems.

Customer service is not good. I had requested my savings balance statement and haven't received the balance statement for two days, even though when I asked again for the balance statement, they kept me waiting for hours and still haven't issued it. I am disappointed with the customer service.

Very slow service! It may take several hours just to open a savings account. Inefficient & insufficient staff! Long queue! Worst Service! The bank manager is not polite!

9th September 2019, cash Deposit machine is not working, lots of troubles and there are many people in the queue, but only one counter is open to all people, really bad banking experience today.. :(

I have been a customer in here more than 10 years. I can only see they didn't any less only to bitter. Still only have 2 counter to service like back then there are lot's of customers but they have to wait really long time in here.. now can see most of them have attitudes

Excellent service! The staff were friendly and supportive. One of the staff members, exceptional service.

I can't recommend this bank for anyone. They took too much time for every little work. Manager is not supportive and stuff also the same.

Very poor pr and slow service..if you want to withdraw cash or meet a customer service member please come when before bank open.and also lack of staff..they also don't care about authorizations.

මේකෙ වැඩ කරන්නේ slothලා . කස්ටමර් සර්විස් අන්තිමයි. කාඩ් එකක් ඉශූ කරන්න පැය එකහමාරක් පෝලිමේ ඉන්න ඕන..

Very poor service,no manners at all..

Good

Time wasting place 😴

Very poor and slow service.