EVM Nissan

Good experience with the service center. Arun Babu was polite, gave a clear explanation, and efficiently handled the booking process with prompt callbacks. However, there was a delay in attending to my car on time, which could be improved. I booked service for 9 am and came at 9.30 am, but was not called until 11 am until I walked over and explained that I was waiting. Staff had no idea that I was waiting (Maybe so many cars were in queue but its not my concern since I booked the service. If I am not first in the queue Nissan shouldn't have accepted my service booking in the 9 am slot) Overall, satisfied with support but punctuality needs attention.

A humble request, please don’t make any deal with this people on car detailing like ceramic, polishing etc. I’m a prey to their unprofessional, zero integrity, irresponsible, non courteous behaviour. Through reference I approached them for a ceramic work on my MG hector car in Last November. Advisor name Shyam, irresponsible and immature guy. They took the car in, and pitched me about other works like painting etc and promised to deliver in 10 days. Initially the update and contact was superb. I gave him 5 days extra and contacted after 15 days, the work was not even 25% completed. Then he gave me standard casual reasons of staff being leave, month end pressure etc. Again multiple promises on completing the work, nothing kept. I complained to PRO , no much result. Then after a month, he finally the day came to deliver car. When I went there, shocked to see my car is not cranking. It’s completely dead!!! And they have no clue, car has to be towed to MG showroom and found inside under platform is full of soap water. Ignition unit is gone, fuse wires has rat bite, airbags sensor damaged, all was a mess. I met Nissan service Vice President, he inquired with that advisor and I found all these people are very cool and casual as it is just one other incident. They don’t give a shit to customer feelings. The whole damage was at a cost of 50k and thank god I had insurance covered. And MG service guys are very cooperative and helpful, they stood with me in those tough times and helped my car to reborn, though it took 2 months. So all put together it was 3 months my car dead in the garage just because I wanted to do ceramic and polish. A biggest mistake in my life to go to these people. And sad part is that in all these 3 months not a single person from Nissan management called and inquired about it. Not even a courtesy to apologise, it was really surprising. Anyways I’m planning to file a lawsuit against them for the harassment I have gone through.

I am writing this on behalf of my cousin. I felt quite embarrassed on talking to the service manager. I am not at all happy with the approach and attitude of the staff. Irrespective of addressing genuine fault of the car,Magnate, the staffs arguing to establish they are right. Less than 3 years time, we faced multiple issues related with engine and sensors. Warning lights are on which cannot be fixed even after a charged service has been done. Even after one day of charged check ups,the same issues comes up. Who will be responsible for this.? Is a reputed brand like Nissan, manufacturing their cars only for 2 years worthiness? If we are not getting proper solutions from the Authorised agent EVM, have to think about legal proceedings.

I had my car serviced yesterday because it was showing an "anti-pollution system check" warning. They returned the car, saying it was a system error and they had reset the system. However, when I tried to start my car this evening, it wouldn't start and multiple new warnings appeared. Since the day I bought this car, I have faced tremendous technical problems. I have only driven 9,000 km in 2.5 years but have encountered numerous technical issues. Whenever I raise a concern, they always argue with me. Also they said if the warning keeps coming i have to change O2 sensor costs 14k. Within 21/2 years i am facing major problems. I am very unhappy with the service and the vehicle. None of my problems have been solved properly to date.

Over all good experience

I recently visited EVM Nissan Edappally for a test drive of the Nissan Magnite, and I have mixed feelings about the experience. Pros: • The staff at EVM Nissan Edappally are very welcoming and professional. They provided excellent customer service and made the test drive process smooth. Cons: • However, the quality of the Nissan Magnite seems lacking for its price range. • The reverse camera quality is poor, which can be a significant drawback for parking and maneuvering. • I noticed problems with the steering, particularly when taking U-turns. This issue appears to be present from the beginning in the Nissan Magnite. • Additionally, the wind noise and engine noise are considerably higher compared to other vehicles in this segment, which affects the overall driving experience. While the dealership staff were great, the vehicle’s performance and quality left me unimpressed. If you’re considering the Nissan Magnite, I recommend thoroughly test-driving it and checking for these issues.

Very bad service experience

Service and dealings of Kalamassery Showroom was excellent especially in the case of your staff Mr. Augustin. But I have some bitter experiences from Perumbavoor. 🙏

After servicing newspaper has put it over, it's really shameful for this type of service, headlight all checked, before service, after the service, one side headlight not working, what they have done, please initiative to do the good service to the customers

Nissan cars are the best, but their service is the worst

Easy to reach and supportive staffs

Jest call sperepats details worst off time Only service,not spere mee buy datsun but spere no available

Very polite and helpful customer service. Response was very satisfactory

Good dealership show rpom. Only limited options, but precise service

Verry bad serves The belt keeps falling off while going on the road

Nice 👍 … professionalism, confidence, and good customer service skills..

Customer friendly,good attitude,best service and professional

Worst service and dealings

Just ok

Poor customer service