Ibrahim A.Pinto Hajj and Umrah Services

Wrost service ever, Had a very bad experience, I pre booked Umra Package as per their schedule (pic1) before 40days of travelling, All their promises, none of them completed, are below: 1-, 8 nights in Makkah- but they didn't. They kept us in Makkah until 2nd day of Eid. 2-, as per invoice double room, which means two people in a room, but they put 5 people in a room and the person staying in Makkah for arranging pilgrims himself as well staying in the same room. 3-, they informed us that the hotel will be within 2km from Al Haram, but the hotel 10km away they given in Makkah, hotel name "Al Hedayah Tower" in Al Hedayah street near to the Al Awali dist. when I asked, they said all hotels are full no rooms available in near hotels! What's that mean when We booked 40 prior, which mean we should get what so ever they mentioned, I hope pre-booking means confirmed that we will get, but nothing. 4-, transport from hotel to Al Haram, only few buses available and they were taking on Ihram people's, and the buses used to drop of before 3km from Al Haram so we have to reach Al Haram by walk. if we are in normal dress we have to hire taxi or private vehicle. Watch videos 5-, As per their schedule in pic1 mentioned 8 night Makkah and 2 nights Madinah, but they kept us in Makkah only for the entire trip, and while coming back they provide us only 4 hours, imagine! Could anybody satisfy with only 4 hours? When We agreed for 2 nights in Madinah and Eid, prayer should be in Madinah, we paid for 2leach person 160KWD for 8 nights in Makkah 2 nights in Madina, They are having Haram food for themselves and for their families as well, they forgot where they are sending people's and doing these things we us. 6-, They promised for wify in Bus, but for wify, we asked more than 10 times to the driver after that he gave me and said that this is his personal and he don't want to give others so I have to use only, after 2 hours he closed connection. When I asked him he was having a separate mobile and a Saudi Sim card from Hafla company to provide wify for all passengers. 7-, In hotel there were no laundry service, I got shocked after listening this, Ibrahim pinto booked the hotel for 10 days with laundry 😳. When I asked about laundry to Mr. Hussain wali he said he they are not providing laundry service and service, that's why he didn't mention it while booking. Hahahaha, what so ever they mentioned they didn't provide, so how could I assume they will, which is not mentioned 😅 . Whenever I tried to connect with Husain Wali Fahaheel branch responsible person, he resond me only that is busy will connect later. Don't Trust Ibrahim Pinto tours and Hussain Wali they are fraud 😤. I directly said to Hussain Wali on whatsapp that I am going to catch him on the day of Judgement in front of Allah. AGAIN: Don't book Umra or Hajj package from Ibrahim pinto tours, go with other tours there many tours and travel available in the market. Before booking, check all the details and then confirm. Syed Kareem

Worst Umrah and Haj service provider in Kuwait. They lie about the residence in Makkah and offer hotels around 3 kilometers from Masjid Alharam, which causes you to do unwanted walking and you can't spend much time in Masjid Alharam. They outsource their service providers, which has very poor support. They change the travel time a day before the trip. I suggest not preferring this agency. If you are going for Umrah or Haj, it is better to go with another agency.

This tour guide bangali and driver are not right at all. They have to earn money and the guide is not a scholar. He has only completed a course in teaching. He is not even providing proper guidance. He is talking about his own interests, not about serving others. The driver is also a very rude person. He even makes you miss prayers during the blessed journey. یہ ٹور کا معلم بنگالی اور ڈرائیور بالکل صحیح نہیں ہے انکو پیسے کمانے ہے اور معلم عالم نہیں ہے وہ صرف معلم کا کورس کیا ہوا ہے وہ برابر رہبری بھی نہیں کر رہے ھیں اپنے مفات کی باتیں ہے نکہ خدمت کرنی ہے ڈرائیور بھی بڑا گھٹیا ہے مبارک سفر میں نمازیں قضا بھی کرواتا ہے Date16 July 2026

Worst service I've ever seen never ever take your umrah or haj package from here ibrahim a pinto they just so irresponsible they are giving your room keys for another people without even letting you know we come to this holy place with lots of positivity and we spend alot but this people are so irresponsible

As salaamu alaikum (VRVB) It is really hard to mention that services provided are worst here in this travel agency. They promise something and do something irrelevant to their promise. They always commit 2 to 3 days in Madina but they hardly allow us only one day to be there. This is not frequent though to be honest. In my POV this service needs to be addressed only when there is no way from other services for Umrah travel.

one of the worst experience of my life i paid 75kd for umrah trip before the start of ramazan and instead they provide very cheap quality service. bus was trouble with air conditioning problem and hotel in madinah that was horrible with one bathroom for 18 people's they don't take you for outside visit in madinah they spoil our whole package next time won't ever go with this agency

It may be an umrah service but I'll have you know the rest of it is based on lies, people out here fasting and they got buses where people gotta cramp into, along with the worst air conditioner and this isn't the first Time either, my parents tend to travel by this everytime and it's been a problem for ages, the windows don't open and the air conditioner doesn't work, guys tell you it's a newer bus after 2002 but the bus looks older than Mr Ibrahim and that guys old, save your money and go spend it on another umrah service mates, update:- this woman spent 2000 riyal extra just to come to mekka the next year and these guys promised she could stay for 30 days till her children come via a plane next time, the moment we reached mekka, the problems began, not only was she denied to be given her passport but she was also told she has to come back to Kuwait after 10 days, she tried contacting pinto and another person who works their but nun picked up her call, she not only wasted her money for the 'you have to skip a year to come for umerah ban' but also the fact she was told she could stay for 30 days and then later no one picks up and the workers tell her she has to come back with the bus, another issue id like to raise is the hotels they make you stay in have the worst customer care, I was low on balance and wanted to call my mum and asked the reception if I could use their phone and they're like use your own and they charge you double the price for food unless you're already aware of the prices or later confront them. You get absolutely nothing for what you pay. On the way to madina, me sitting upfront heard the guy on phone getting calls from other people of how the bus they booked for them had no air conditioner. The fact you may or may not get a crappy bus is sad, save your money my parents been using this service for ages and I can't talk about before but it's gotten crappier in recent years

One of the worst experience with this travel from salmiya until border 4 times the bus stopped there is fault in ingine air conditioner not working they said the bus 2019model.next time I'll never do this mistake. Hope we reach and perform umrah .

Hajj through these guys was one of worst nightmares one could get. First of all before going for Hajj lot of promises were made by Pinto and Abu Fuad that they would provide separate room for families with attached bathroom etc for accommodation in Azizia. Finally the families had to share bathrooms with the bachelors and 12 of them had to share a single bathroom. It was promised that there would be AC tents in both Mina and Arafat with continuous supply of drinking water, juice, food etc. There was no AC and forget about continuous supply, we had to beg for water from other tents. When we enquired about why is there no arrangement for all of what you promised Abu Fuad (Zafar) said this is how the govt has allotted for us, we cannot change or move. When we checked up with the government officials at the tent, they mentioned we have arranged for whatever your hajj operator paid for. They mentioned that the operator had paid for the lowest possible tents with bare minimum arrangement even though Pinto group took payment for the best arrangement. They mentioned the tent they had rented was meant for 16 people, these guys stuffed 50 people in this tent. It was promised that there would be a dedicated doctor for the group to ensure everyone in the group would be in good health, instead these guys were responsible for extra added stress. There were promises of having a scholar with the group to guide people on how to perform Hajj. There were lot of them who were traveling to makkah for the first time and had no idea. Like all other promises this also was broken. Regarding qurbani also they had taken money from some of the guys and had said some of the meat would be served at the tent along with the food. On enquiry with the government officials at the tent, they said outside food is strictly not allowed to be cooked in the tents. These guys would go to any extent to cheat you and extract money from you and it doesn't matter to them even if it is in the name of the religion. It's really unfortunate they exploit the trust of the people in the name of religion. I just hope this is like a warning for other people to stay away from these thieves. I hope Allah someday will bring them to justice.

Last year (2015) i had gone for hajj through this group. They literally acted as a subagent took money and just escaped the screen. Many of the old persons who were in the group had visited Haram masjid only 2 or 3 times . All were accomodated in a far hotel in Azeesia with no transport etc. Everything thing was totally mess. When we enquired about this to main agent ,he replied this was all agreed with Ibrahim Pinto and you may enquire with him for any clarifications. We had all gone for a great Hajj event and the process was all disturbed due to fight's. As we all know Hajj is a one time process in our life and the main events for a muslim, so please choose the right group after enquiring with friends and relatives who had been on Hajj.

Pinto hajj services are not as per gis promise or as per the payment. Hajj it selfnot a easy task it needs patience to perform every ritual. We only expected basic needs to be served but we were not provided. No proper Food, water, transport, AC in summar, hotel and guidance. Expect nothing from him. Prepare yourself to perform hajj and to be completed in oeace in sha Allah.

Worst service Such bad service. Agents are liars. Buses are so uncomfortable. There is no discipline and time management. especially driver rude behaviour

I was a hajj pilgrim in 2015 .Firstly they had outsourced the contract to al falah tours. Secondly we were called before scheduled time to india (from UAE)for visa stamping which caused lot of inconvenience with regards to changing flight tickets and taking Leave from work. Thirdly we were taken by train to Cochin when we were promised a flight. Fourthly there was no one to guide ( no imam) during hajj process and no to and fro transport from Azizia to haram. Finally ther tents in Mina and Arafat were non ac.Alhamdulillah our team mates were good and helpful and we had books on how to perform hajj and most of them had already performed umrah so they could guide us. I hope this time they provide better service

Very worst travel Agency, They r cheaters. Charged Different amounts. For Egypt and Indians and Pakistan. For Indians 110kd and For Egyptian 80kd in Ramadaan month.. Ibrahim pinto manager is not be present in Kuwait. He is handover travel to others. Khasam Billah it's very wrost travel.

Worst ummrah service you could ever get, don't have any proper coordination... Rooms they provided in macca and madina is very unhygienic, they will just spoil your whole packages

Pathetic service with absolute no regards to customer satisfaction.They have made hajj a business.please beware before availing their services.you will have no idea about your hajj itinery and programme.You will.have no clue which will be your port of departure for saudi arabia.last moment the plans will change creating complete chaos...absolutely not recommended for the aged people because with no planning from ibrahim pinto hajj group staff you will be left with no.options unless you are ready to complete the hajj rituals on ur own.No transportation on time..no proper promised arrangement in mina tents..all in all please do not trust their false promises!!we were part of their 2015 hajj group!we were made to travek under the name of bhatkal group.

Ibrahim pinto is One of the Worst umrah services in Kuwait now a days !!! Try Abu-Nabeel group in Farwaniya for umrah Services, you will find the quality there.

From last two years improve there service.i think now there service very nice and no,1 in kuwait

Very very wrost travel.. I suggest dont go with this travel... They r provide Hotel fesility very very wrost... Compared to others they r charged very high... And service is very poor. .

Had Umrah with them with family. Bad service, bad transportation and accommodation. Worst management.