Lenskart.com at Hiran Magri, Udaipur (First Lens Replacement Free)

I had a very disappointing experience with Lenskart. I was given lenses with the wrong power, but when I initially reported discomfort, the staff kept insisting that it was normal and that it would take time for my eyes to adjust. Despite repeatedly telling them that I was unable to use the lenses, my concerns were not taken seriously. Even after speaking to the store manager, I was told the same thing—that adjustment takes time—without properly checking or acknowledging my issue. After a few days, I revisited the store and requested another eye check-up. That’s when it was finally discovered that the lens power provided to me was incorrect. However, what’s even more frustrating is that despite this clear mistake from their end, they are now refusing to replace the lenses. They keep saying that replacement is not possible, which is extremely unfair. I have already spent my money and time, and instead of resolving the issue, they are avoiding responsibility. Overall, this experience has been very disappointing due to poor customer service, lack of accountability, and inconvenience caused to me.

Full satisfied with their service and the staff was were much helpful and had a best experience with Mr. Amit Yadav he assisted me very well.

Veryy nice experience staff is very helpful and cooperative related to all the issues

Ahh! This "Lenskart" Shop is so amazing... Really this too much Supercalifragilisticexpialidocious... Since I had been there for repair my sister's spectacles... Then he repaired immediately within 2 minutes... I really appreciated after see that... & In my perspective, The work of this shop is too faster than others...

The staff at this store are completely unprofessional—more interested in chatting with female colleagues than attending to customers. I visited to get a similar frame for my broken spectacles and to fix the alignment of another pair. Instead of resolving my issue, the staff ended up breaking my other pair of glasses. When I went back to raise the concern, they showed no interest in listening or providing a solution. Truly pathetic service—the current staff seem untrained, careless. Pathetic

A few months ago, I went to the Lenskart store in Sector 03. I told the staff that my eyeglasses were loose. While trying to fix them, the staff member accidentally broke my glasses. After discussing the situation with the other staff, she told me that they would give me a pair of store trial glasses to use, and that my glasses would be sent to their factory outlet for repair they also told me after 7 days we will give you your original pair of glass or aapko humare store ka trial glass hume return karna padega wo lekar me aa gyi now is baat ko almost 6 month ho gye h mene waha par 6-7 chakkar laga liye but wo mera glass mujhe return karne ko ready nahi h jub mene unse puch to bolte h humne aapko store wala glass diya h aap usse kaam chala lo staff ka behaviour bahut jyada bekar or rude h bilkul unprofessional h wo log Or ab unke store wala glass bilkul sahi nahi h jub me unko bolti hu isko fix kar do to bolte h store par chod do yeto aage jaega ab me Bina eyeglasses ke kese kaam Karu

Visited this store and didn't have a good experience. There were 3 members from staff was available when I visited the store but still the person wanted me to wait not sure why. The case could have handled very efficiently. Also I had a pair of glasses from lenskart which was ordered recently but wasn't meeting the requirement hence asked the person to check the numbers but he just checked the order details and showed me the same. I just wanted to rule out some issue while making the pair but he didn't supported on that as well. My personal opinion but in general the customer experience can be improved easily which was not seen at least in my case.

Not at all worth it. Very bad experience with sales person at the time of purchase itself and when it comes to service, worst service ever. Neither they gave proper guidance regarding product not their product is worth having. Especially Hustlr. Products not even worth wearing a year. No value for money.

The best. Loved the frames . Got some minor issue with my frame due to mishandling but they repaired it without any cost

Everyone here are so friendly and helpful. I'll definately visit here again.

Nice place to visit and nice services given by the team 🙂

Best service and cooperative staff…… absolutely satisfied with service

Very good service

Pretty good experience! The service and staff are great.

All staff superb!! Full cooperation,polite,fully helpfull no doubt at all #thank you lenskart for giving them a awesome platform to show their skills.

Staff is really great and humble. They are polite and understanding loved the experience

Great experience for me , staff was humble and helped me a lot .

Great Response, Humble Staff and also many specs varieties there must visit , great interior

Really 5 ⭐ star for this store... Great experience at all

It was good experience and the staff was very helful