Commercial Bank - City Centre Branch

Unfortunately, this was a very uncomfortable experience. Closing the branch from 2:00 PM to 3:30 PM in a vital and busy area causes unnecessary disruption to customers’ transactions, especially for those with strict working hours. In addition, the way entry is managed by the security staff lacks professionalism and the calm approach expected in a banking institution, as customers are directed in an inappropriate manner that does not reflect proper customer service standards. Moreover, the absence of a clear queue management system leads to disputes among customers due to the lack of order, which is embarrassing and unacceptable inside a bank branch. We hope the management will reconsider the operating hours and improve the organization and customer handling standards to reflect the level expected from a bank operating in an advanced market like Qatar.

I would like to extend my sincere appreciation to Mr. Mohammad Yazan Al Hnish, Customer Service Advisor at the Commercial Bank City Center branch, for his outstanding support and professionalism. He assisted me in opening my account, took the time to clearly explain the bank’s services, and efficiently resolved an issue I encountered. I truly value his patience, attention to detail, and commitment to providing excellent customer service. Additionally, I would like to thank the branch for the thoughtful small gifts, which added a very nice personal touch to my experience. Overall, I am very pleased with the level of service provided and would gladly recommend Commercial Bank to other.

Went tonight in the 13/01/2026 in the banks branch and assisted by counter 6 & 9 apologies as have not gotten their names. But they were really helpful to the extent of doing their best to provide me what I had requested for. Posting this as my gratitude to Both of them as seen a greatness upon dedication to help people like me. God Bless...

Had a great experience today at Commercial Bank City Centre. Opened a new Qatari bank account and Phenyo made it such a great and easy experience. Thank you again for helping me get set up correctly and for being so patient!

Every person tells you differently. Took 6 weeks to close an account and open a new one with my wife, then her name is spelled wrong when we print checks. Every branch works different hours, and does different services.. seems like a 1st grade child organizes their business. Staff act so glorious in their fancy suits and don't have any care about getting things right. Had to return to the bank many times because they didn't finish the job they start.. like missing signatures, not attaching my phone number to the account etcetera

Hello Commercial Bank, I am still waiting for you to contact me after almost a month since you promised to find a quick solution to my problem. After you persuaded me to remove the comment in which I stated that I was mistreated at your Bin Amrat branch, I have not received any contact so far, and there is no solution in sight despite your previous promises.

Very bad mobile service.tried alot to connect with an agent but every time they will stupid details and ask to type the otp that they send. And they will not send the otp after 2 mins the call will be disconnected and then they will send the otp.

The worst customer service ever in history of bank! I have to come at least 10 times in 5 days just to get the bank clearance letter which the customer service advise me to close my credit card! Lack of training, no direction, no motivation of staff.

هؤلاء مجرد هواة وليسو موظفين بنك . ذهبت لاصرف ٥ الالف دولار ولدي تذكرة سفر غدا . قالو لي بان المدير قد غادر الفرع وليس لديهم صلاحيه لصرف المبلغ تخيل ان فرع لبنك كامل يتوقف عن خدمة عميل بسبب ان المدير ليس موجود ولا احد ينوب عنه .

Don't bother making an appointment here. Even with a confirmed time slot, I was left waiting in the lobby for over one & half hours. The staff is professional once you actually get to them, but the wait times are unacceptable for a scheduled visit."

One of the worst banks ever. - Several times the banking machine for printing the card is not working when I first registered as a customer and opened a salary account - walk in waiting time you can take up to 2 hours - in advance online booking can take 45-60 mins

Had a wait a small bit but once I got seated the service was excellent truly great attendant and to the point . Easy access as well at the Doha City Centre Mall

Long time waiting for just inquiry. 2 hours waiting Why do we book appointment. Am disappointed Kindly do something about it teller closed for 30 minutes

Staff are very friendly and helpful starting from the security Mr Isaac, Mr Wassim Sibaoui was very professional and kind. I was able to open my account and issue my card from the Automatic Card printer within the same day. I would say definitely the best bank in Qatar everything is within the tips of your fingers, all services are digitalized. I highly recommend

I had one of the worst experiences at CBQ City Center branch. I went there simply to open a salary account, but instead of professionalism, the staff and manager behaved with arrogance and ego. They were completely uncooperative and made me feel unwelcome as a new customer. This is unacceptable behavior from a bank that claims to value its customers. If this is the kind of service provided at City Center branch, I cannot recommend it to anyone.

Useless booking appointment, i came with appointment at 3:40pm the guard in front who's giving token number send me to wrong counter, when i approached him to transfer me to counter 6 he gave me walk in token which i need to wait for a long time. What's the essence of booking the appointment if i still need to wait for a long time.

Dear CBQ , I would like to share a concern on mu CBQ credit card statement and credit shield insurance fees. I paid my bills on 31st of July however, I’m charged credit shield, to know the reason i had visited the city center branch on Saturday 2nd of August, 10:30 am. Counter 11 Customer care agent given the only explanation that you are bound to pay credit shield and no solution.When i show the transaction history within the statement period, he was unable to provide info, only one explanation “credit cards are like this you have to pay extra charges” i was very surprised to hear this and he was like i have to live with this, the officer is very unprofessional in service, i just request to see the manager , she was bit cooperative and tried to get info from senior officer, however at the end being there for more than 45 minutes no solution and they seems very confused, afterwards cbq senior officer said to email them and i got bellow reply attached after 3days. The reply is that the statement was already generate before i paid the amount, however cbq also confirm that i had paid my balance amount before 31st moreover i was given a guidance to complete the payment one day before the statement period to reflect. I dont understand, why the CBQ works irrationally, if 1st to 31st is the statement period why i should complete my payment on 30th? The explanation seem illogical and unethical…. Just saying something to charge customer account. I had same experience for April month also which i ignored, now again i had the same, its not about how much i was charged, but the process is not transparent. I urge all customers to be cautious and i dont think CBQ is a customer friendly bank, only good at charging you without any reason. With regards, Athul Dev

Very disappointing. Requested a letter from the bank on 17th Oct at city center branch. Had to follow up several times and ultimately learned the staff had not submitted and staff who contacted me via telephone on 23 OCt was rude and up-until this day waiting for the letter. Very disappointed

I visited city center branch today i went to a very lovely , professional lady on cashier section her name is Mays , she is the most profesionnal employee i met her welcoming ,her smile really she deserve a great applaise thank you Mays keep smiling

I had a very disappointing experience at the CBQ City Center branch. The staff and the branch manager were not cooperative at all, and they showed no interest in helping customers. As a first-time customer, I expected proper guidance, but the behavior was unprofessional and not welcoming. Very dissatisfied with the service at this branch.