Azza Alzaabi
تاریخ ویرایش: ۲ ماه قبل
Very disappointing experience. This was supposed to be a home service grooming, yet the level of care and professionalism was far below expectations. During grooming, my cat was injured, which is completely unacceptable. On top of that, my cat “Liwa” was allowed to get out of the car without anyone informing me — I only found him outside by myself, which is extremely dangerous. I was also not informed that the grooming session was incomplete, and had to return again to fix it. Overall, there was poor communication, lack of responsibility, and careless handling — especially concerning for a home service where safety and trust should be a priority. Unfortunately, this was my last time dealing with them. Update: The company promised to provide treatment for my cat but no one came after two days. The wound worsened, became deep and inflamed, and I had to visit the vet. I contacted them to cover the costs and refund the service, but I was completely ignored. I will be filing an official complaint.