Croma - Attapur

I visited this Croma store to make a purchase, but the experience was extremely disappointing. The staff behavior was very poor and completely unprofessional. They were not helpful at all and responded with irritation even to simple customer queries. What made the situation worse was that the manager’s attitude was no different from the staff. When I tried to raise my concern, there was no proper response or effort to resolve the issue. There was a clear lack of customer respect and accountability. This kind of behavior is unacceptable for a brand like Croma. The staff and manager need proper training in customer service and communication. I will avoid this store in the future and do not recommend it to others.

Worest experience i have with croma Attapur branch i have purchased croma company mixer from day one mixer 1jar didn't work and after new days another jar didn't work so in march 2nd 2026 visited branch and told mixer is not working so one person took complaint and told executive will call you so on 3rd march person name osman called me and told madam send me location so i have sent after iftar i will come he said he didn't even called me and attended and on March 4 another person called me name saif asked me send location afternoon at 1pm i have sent location and told him evening i will be available so he said ok wen evening i have called him he saying madam i cannot come time over i cannot attend you... so people not working just doing time pass i want resolution as soon as possible

This year, in March 2025, I purchased a bulk of items from your store (2 refrigerators, a 10 kg washing machine, and a Voltas 1.5-ton AC). Right from the beginning, I have been facing continuous service issues. The problems started with the washing machine delivery. The Croma team sent the washing machine through a third-party transporter (PORTER) without any assistance. I had to carry the washing machine from the ground floor to the 2nd floor myself, which caused severe heart pain. Despite paying all the necessary charges, I still had to manage the shifting myself, which is unacceptable. Now, my new AC, which has not even completed 10 months, is not working properly for the last 2 weeks. I registered a complaint, and a technician was sent. He simply changed some settings on the remote and left. The same night when I started using the AC, I did not feel any cooling effect. For a 1.5-ton AC, my bedroom is not even 150 sq. ft, yet there was no performance. After two days, I was shocked to receive a message saying the complaint had been attended and resolved. No one visited my place, and no one even called me. It seems Croma has a magical technician who can fix problems without physically attending the site. I informed the Croma team again, but they were least bothered to respond until I followed up multiple times. I registered another complaint, and once again, after two days, I received a message stating that the customer has cancelled the request, which is completely false. On top of that, I took additional coverage for all the products, yet I am the one suffering without proper service. Croma, a Tata company, and Voltas, also part of the Tata group—both brands are failing to provide service standards expected from such a reputed organisation. Mr. Ratan Tata is considered a role model across India, but the service extended to customers through Croma is damaging the reputation of the Tata name. I am left with no option but to approach the Consumer Court. I have completely lost my patience.

I visited Chroma Attapur last month to purchase a washing machine, refrigerator, and several other appliances. Unfortunately, the washing machine has not worked from day one. Despite reporting the issue within the 7-day replacement period, no proper solution has been provided. The store has only been sending technicians, but the problem reappears the very next day after every visit. It is unreasonable to keep requesting technician support repeatedly, especially when the issue is clearly persistent. In addition, the technicians take a very long time to respond, causing significant inconvenience. I have been continuously following up with Mr. Shoaid, Mr. Mujib, Mr. Venkat, and multiple technicians, including Kishan — whose behavior has been extremely unprofessional and manipulative, making the situation even worse. To date, there is still no resolution, and now I am being told that because the technician “repaired” the issue, there will be no return or replacement, even though the problem continues. This is unacceptable. I request an immediate replacement or a full refund as per consumer protection guidelines, "As per Section 2(10) and 2(11) of the Consumer Protection Act, persistent defects qualify the product as ‘deficient in service,’ making the consumer eligible for refund or replacement.” since the product was defective from the start and remains unresolved despite multiple service attempts. Shame on you Croma and Specially "Croma Attapur employees mentioned above"

This is a fantastic place! People living in Hyderabad should definitely shop here. The staff is very helpful and guides you well

I was assisted by NADEEM. A gentleman who guided me the best phone comparing other brands. I opted for one plus nord5. He even gave me birthday discount :) kind guy , very helpful. Thank you Nadeem

Worst post sales services, specially with ogeneral products!! Such a recognised brand having a low profile technical staff !! Really felt cheated !

Visited Croma at Siri Malle Square, Hyderabad with the intention of exploring mobile phone options. Unfortunately, the sales staff were pushy and didn’t allow me to browse freely. They kept insisting on just one or two models without letting me compare or take time. This kind of pressure makes the shopping experience very unpleasant. I would advise future buyers to be cautious — customer freedom and comfort should be respected, which was clearly lacking here.

I’m extremely disappointed with the service at Chroma Attapur. After purchasing LG TV, the installation process has been a nightmare. The staff promised quick installation, but no one showed up even after multiple follow-ups. Customer service is unresponsive and keeps passing the responsibility. The product is just lying unused while I waste time calling them every day. No proper coordination between store staff and service teams. This level of carelessness and poor post-sale support is unacceptable from a reputed brand like Croma. I urge others to be cautious while buying from this branch and ensure all commitments are taken in writing. Croma, you need to fix this – customers deserve better.

Very bad experience I have one. A/C BRAND CROMA ka liya 5 month m Pcp brod jal gaya company bolti hai k mera mistake hai Maine kaha batao technician ko bolo batna k liye k y Problem hai nahi batya technician maiane 3,500 pay keya warty rehne k bad beh magur abeh beh mera Problem solved nahi howa very lis & very bad serves

Terrible experience here the staff is not interested in selling and Ignore you most of the time, whether you buy or not it doesn't matter to them, even if the cost of an item is less outside but still they will sell it at higher price the staff is not cooperative at all don't waste your time visiting this store

Best place to buy electronics since it's a Tata brand , the customer service is fabulous . Especially Dyson is available in Croma which is the most premium brand with dedicated Dyson employees who give great demonstration

Chroma Attapur has shown poor service, zero accountability, and no respect for customer time or money. I strongly advise others to be extremely cautious before purchasing from this store.

Staff is cooperative. Stock is limited as compared to the other stores. Got good deal.

Croma is the place where you can get all the best electronic items with the best discount and the customer service is too good and they will offer you with cards and in-store discounts also We purchased whirlpool washing machine here and the associate( aijaz) is explained me all the things in the rightly manner and delivered the product in time.❤️🥰

I have buy water dispenser from croma attapur that is my waste experience ever they have given me defective water dispenser there was water leaking i have complained but they came after 3 to four days and repair that was my big mistake I should return it back but they sad it' it was a small problem but again I'm facing same problem since one week I'm call daily but no body came yet wast service I have never seen anywhere

I have purchased a lenovo laptop frm siddiq sir, he is so attentive. I really appreciate him and offer is also good on lenovo laptop with good cash back offer.

Be carefull with some saleman in store. Try to sell uncessary services along with product. Forceably add in invoice without even we re realise it

Mr Naseem Is excellent Person working in Cromo attapur, He helped me purchasing me one plus mobile and he is excellent service provided to me. Regards

Very bad. Don't know about product. Last sunday main ak tv kharida. According to policy 48 hours me lag jaye ga. 72 hours bit gaye no phon calls,aise hi khara hain ghar par