Croma - Kolhapur - Royal Miraj Arcade

I would like to acknowledge Om Sir for his exceptional clarity in explaining Apple device information. He simplifies complex concepts with ease, making them understandable and actionable. His patient and knowledgeable guidance greatly enhances the learning experience.

I really regret visiting this place, The staff and sellers are only eager about selling the product. I placed order for home delivery which was initially delayed due, even after providing accurate address and also the location,I had to take follow up with them. and for installation too they are not even aware that there should be preintimation about installation procedure. The staff keeps saying do not worry, how??.

I went to croma showroom near kop railway station I want to specially mention interaction with Mr. Shiv Waskar who is really good leader and I think he may have great future ahead. Thanks to Mr. Shiv for a great communication and proper guidance as well.

Dear Croma Team, I would like to bring to your notice that your customer service response has been very slow. I have been waiting for assistance, but the delay is causing inconvenience. Please look into my issue at the earliest and provide a quick resolution.

Very bad experience purchased fridge and it was having door closing issues but store was not replacing the fridge and there customer care support is worst. Even technical person visited after 4 days and saying it's not an issue for replacement. Totally harrassed and not buying hence forth anything on croma and not recommending anyone

Apple sales agent who provided gross misinformation regarding Apple Watch capabilities. The agent claimed the device could measure the BPM of plastic and non-living objects, even 'guaranteeing' this as a feature of medical-grade equipment. Promoting sensor errors as a 'feature' is deceptive and unprofessional. Such behavior raises serious concerns about the authenticity and quality of the devices being sold at this location.

me last month madhe kolhapur croma madhe Sony company cha earphone purches kela hota pn mala to earphone pack aslyamule bill karunach try karu shakta ase staffne sangitle . ni to me 1200 rs la without try karta bill karun tithun nighun aalo. ani 1 week nantr long trip la gelo ani tevha to me try kela asta tyaveli tyacha sound khupach kami hota mhnje pahije tevdha sound vadhatach nhavta . ani jevha Aamhi gelo croma madhe tyaveli tithlya staffne aamhala customer care la dakhava ase sangitle ,mhnje Aamhi tevdhech kam karu ka .hyamadhe chuki majhich hoti ki to bina try gheta purches kela ,tyapeksha me boAt company cha 400 rs cha earphone bhari hota ,tari majhyakadun saglyana vinanti ahe ki without try karta kontihi vastu gheu naka

I had a wonderful experience at Croma Kolhapur. The store is well-organized, has a wide variety of products, and provides a smooth shopping experience. A special mention to Shubham sir , one of the best employees I’ve come across – he was extremely polite, knowledgeable, and very helpful in guiding me to the right product. His customer service skills truly made my shopping hassle-free and enjoyable. Highly recommend visiting this store and do look out for Shubham Sir if you need excellent assistance! 👏

Recently, I purchased 1 AC and 1 TV from Croma Store, Branch - Opposite Shahu Maharaj Railway Station, Kolhapur. The experience was very bad and is as follows. 1. When I first went to see electrical goods, I arrived at 8:50 pm on January 29, 2026, and half the staff was not present in the store, no one was looking around, no one was ready to show the customers who came. 2. A person came to show us 1 AC and 1 TV. We finalized what he showed us, but he said the finance people leave at 8.30, you come tomorrow. 3. When we went back on January 30th at 7 pm, all the staff were sitting around chatting very relaxedly, not paying attention to any customers. Everyone gathered in a group at the security counter and sat chatting. 4. The salesman started demanding an additional Rs. 1000 by saying that the AC we finalized was not available and said that we did not know which stock was available. (A real salesman should have known everything before talking to the customer.) 5. They spent at least 45 minutes on billing and then we were told that a man would come to install the AC and you should tell him your other address. 6. Overall I felt like everyone was ignorant. And the service was not that good I went there just because of the brand Croma but the staff were all rude and not professional at all. No one even asked for plain water or tea

Today I bought two ipads for gifting my students from Croma Kolhapur. Before this I bought Imac and two airpods pro 3. I came back for next purchase again here because of Excellent Service from the staff Vasundhara and Akash. They provided deeply information and also helping to choose also. Thanks for Nice service.

Excellent Service and excellent supporting staff overall good.

Very poor and unprofessional service experience from Croma. I purchased a Samsung Fit 3 smartwatch from Croma Kolhapur – Royal Miraj Arcade around 6 months ago. Recently, the watch screen stopped working. There was no misuse, drop, or liquid damage from my side. When I visited the Samsung service center, I was informed that the display replacement cost is ₹4,500, while the original price of the watch itself is ₹4,700, which is completely unreasonable. Additionally, ₹180 was taken in cash for a job sheet without providing a proper receipt. I approached Croma for support, but instead of taking responsibility, I was repeatedly redirected between Croma and Samsung. Croma closed my complaint multiple times by stating “physical damage” without providing any written inspection report or photographic proof, and without my consent. Even after emails, phone calls, and follow-ups, I only received generic responses. My complaints were marked as “resolved” through automated emails without any actual solution being provided. This kind of customer handling, lack of transparency, and refusal to take ownership is extremely disappointing. I do not recommend Croma due to poor after-sales support and unfair treatment of customers.

Pathetic service given by Manager name Sandip. After taking washing Machine for 10 days till date due to there pathetic service demo installation has not been done yet . After taking continuous follow up ADM Sandip has given very poor response, they are not doing there duty well just try to fool the people. Very bad and pathetic experience. At the time of purchase they will give u very kind answer that u will definitely get outlet best service so don’t get fooled

Yana review 0. kahi kamachi nahit .All are busy in personal work. No buddy show interest in customer.

Amazing Shopping Experience at Croma!" I recently had the pleasure of visiting a Croma store, and I can confidently say that it was one of the best shopping experiences I've had in a while. From the moment I stepped inside, I was greeted with a clean, organized, and welcoming environment. The store was well-lit, and all the products were neatly displayed, making it easy to browse. What truly stood out to me was the incredible customer service. The staff was not only friendly but also extremely knowledgeable about the products. They helped me with detailed information and suggestions for what would best suit my needs, especially when I was torn between a few tech gadgets. Their advice made a huge difference, and I ended up leaving with exactly what I needed. The variety of products at Croma is impressive, ranging from electronics and home appliances to personal gadgets. Whether you're looking for a laptop, smartphone, or kitchen appliance, they’ve got you covered. Plus, the prices were very competitive, and I found some great deals during my visit. One of the things I appreciate about Croma is that they also offer delivery and installation services for certain products, which is a huge bonus for customers who prefer convenience. Overall, I highly recommend Croma for anyone looking to buy electronics or home appliances. Whether you’re a tech enthusiast or just need a reliable appliance for your home, you can trust Croma for both quality products and top-notch customer service. I’ll definitely be back!

Worst experience! I'm a regular customer of Croma, Zudio and Star. I recently visited Croma to purchase an Iphone 15 and its accessories, Adaptor and pods, the Prices here are too high compared to other stores! Croma is charging Rs. 400-500 extra for the Realme T110 pods which are worth 1100 online! I wanted 1 Tempered glass for my Iphone 15, which is Rs. 3000 here, but they said that no one will fit it here, you have to get it done from outside. Croma makes false claims for the lowest pricing list and price match policy. THE STAFF IS NOT AT ALL HELPFUL! Very Rude behaviour, the Store Manager here, Mr. Nilesh Koshte too is not very attentive towards customers. He doesn't even bother to listen to your problems! The staff and also the Manager need Soft skills classes for better customer service! Lost my faith in Croma, I'll never step in this store again, and I'm not recommending Croma to any of my friends and family or any other Random people! Worst!

I recently purchased a LG microwave oven from the Croma store in Kolhapur and the experience was seamless. The staff Mr. Sushil Shinde & Mr. Subhash More was incredibly knowledgeable; they helped me compare solo, grill, and convection models without being pushy. Thank You😄

The customer service and variety in this store is horrible. The staff is extremely hostile and disinterested. No one was willing to assist us. They treated us like we weren't serious and couldn't afford the ACs. This is the worst customer service I have experienced.

Good service. Staff is very helpful. Provided all the information about phones with great discounts.

It was a very dirty experience. We went to look at mobile phones. We were the only ones looking for a long time. But not a single employee there asked what kind of mobile phone you wanted or gave any information. Never go there.