Extremely Disappointing Stay – Would Not Recommend
We had a very bad experience at Cygnett Hotel and feel compelled to share it so others don’t face the same.
We had booked two suite rooms with bathtubs, but upon check-in, only one room had a bathtub. When we asked for a change, we were bluntly told that no such rooms were available. To make things worse, the receptionist was extremely rude and dismissive, telling us outright that if we were unhappy, we could leave and find another hotel.
After raising the issue with MakeMyTrip, we were told by the hotel that they would compensate us with a complimentary dinner. However, even that turned out to be a hassle. We specifically confirmed at the reception that the dinner would be provided in-room, but when we called the kitchen, they rudely informed us that the dinner was only in buffet and they would not provide room service. Left with no choice, we had to order food from outside.
From start to finish, this stay was filled with miscommunication, poor service, and unacceptable behavior from the hotel staff. We expected better from a brand like Cygnett but were thoroughly disappointed. Would not recommend this property at all.