Al Deyafa Government Transactions Center | مركز الضيافه لانجاز المعاملات الحكوميه

I would like to commend Mazen for his excellent service at AMER. He is highly professional, respectful, and always willing to help. He handled my request efficiently and made the whole process smooth and stress-free. His positive attitude and clear communication truly stand out. Thank you, Mazen, for your outstanding support.

"There is one employee named Mazen who truly stands out. I had an excellent experience at Al Deyafa Government Transactions Center thanks to his professionalism and helpful attitude. He was very efficient, patient, and made the whole process smooth and stress-free. Highly recommended!"

خدمة ممتازة وتعامل راقٍ جداً. الموظف مازن كان متعاون وسريع في إنجاز المعاملة بكل احترافية. شكراً لجهودكم

Most staff aren't well trained. Poor customer service Abdulrahman at the reception area and another brother who can speak both Arabic and Hindi are 10/10. Very well trained, friendly and courteous.

This is center is the best I have visited in whole 5 years , we are working with them. Very welcome and corporative and friendly. Definitely recommended.

I recently had a very frustrating experience at this location. I was passed around between two Egyptian female staff members who didn't assist me properly and kept redirecting me to someone else. I ended up waiting for no reason. Even though the team leader, Mahmoud, was right there and saw everything, he didn't take any action to resolve the issue. The lack of support and attention was really disappointing. I hope this gets addressed to avoid others facing the same experience.

من افضل مراكز خدمات رجال الاعمال التي تم التعامل معاها

Mazen and Zeinb Good service always Always happy for they service

The best Amer lounge in Dubai , they have good Sarvice and professional team . Thank you ❤️🌺

Misinformation by Ms. S resulted in my loss of AED 3450 labour fees. Untrained staff and unprofessional staff. Moreover staff even used abusive language without accepting their blatant error

They're all professional and quick services.

Very disappointing experience. There was no reception staff available, and communication was a major issue. If you speak Arabic, they may respond, but if you don't, they are rude and unhelpful. This kind of treatment is unacceptable.

Great service & accommodating employees! 👌🏻

من اروع الخدمات، متعاونين وسريعين في التنفيذ

So I was a customer at Al Deyafa for long time and I recently visited to handle some visa and labor card matters for my sister, and while the process was fine, my experience with the staff was disappointing. I had my two kids (3 and 2) with me, and like most children, they were playing quietly on the sofa, making harmless “vroom vroom” and “pew pew” sounds as they entertained themselves. However, a staff member (who happened to be Filipina) claimed that my kids were being too loud and disturbing others. I found this unnecessary and overly critical, as their behavior was not disruptive—just typical for kids being kids. While I understand the importance of maintaining a professional atmosphere, I believe there should also be understanding and patience, especially in a family-friendly environment where customers may bring children. Not even sitting there for 5 mins. It left me feeling uncomfortable and judged, and I hope al defaya staff can be more considerate in the future.

They don't give you full information and because of that I got fine for 200 AED for my labour card , when I ask the lady did I'm done with everything she said yes, I even ask her should I leave she said yes but she didn't inform me that I have to submit the form and pay , and I have to pay for the Dubai insurance, totally upset about it. They have to show and tell the customer everything in details to avoid fines, for me I was thinking I'm done with my renewal and waiting for my labour card to ishhu but after 20 days I got email for 200 AED fine. Now who's going to pay my fine, always the employee should tell the customer that after this step , you have to proceed to xyz , then after that xyz, so it'll be easy for the customer to finish his work properly without having fines.

كل الشكر للفريق بالمركز لتعاونهم

Today I wait 30 minutes only for 1 transaction and I go back transaction not done Very bad Amer Staff delay work not good

I have been there many times to do any kind of transactions for labor and all I can say that the service is amazing, they provide you with any kind of information you require and they are fast

We are very much happy 😄 we your staff and their work also I found your staff is always cooperative with us specifically Mr. Mohammed is a excellent staff.