DG Help - Al Jimi Mall

Today I visited Sharaf Jimi Mall. It is a cool place for buying electronics. The staff are very friendly and they helped me choose the right product. If you need a PC or tablet, please visit. You will find good offers.

أسوء واتعس تجربة كانت في شرف DJ .. وللاسف خدمتهم قبل الشراء عسسسسل لين نشتري وبعد الشراء انسي الموضوع ومحد يسويلنا سالفه والضمان يذلووونا ذلللل لين يردون علينا وبعد بشرووط .. اول ماشتريت الماشين اول شي سالته فالضمان بتلعوزوني ولا لا وقاالي الموظف اببببدا ع طول من ادقيلهم بيونج وكله كلام فاضي والكول سنتر يوم ادقلهم ماشي غير ايوا فاهمه حضرتك ومعاك حق حضرتك وحابه اوضحلك حضرتك واخر شي مايسون شي

A great appreciation for Mr Anees , he is very professional , patient and friendly. We had multiple visits regarding Laptop issues.

The worst delivery service, based on my personal experience and the experiences of others. Delays can exceed a week. They are slow and unresponsive to complaints. Not recommended at all

محل موجود في الجيمي مول بقرب دانكن دوناتس والدانوب فيه كل مايتعلق بالالكترونيات والهواتف المتحركه وبجوده اصليه من الشركه الاصليه ومع الضمان

Best ever place of getting what you need. It is somewhat pricey, but high quality with super guarantee. Excellent customer service. Thanks Andy for all your help.

محتاج تفسير من اي مدير كان عرضتونا للخطر مع الزحمة لي كانت هنيك بالجيمي مول ، وبااعثين رسايل للناس في تخفيضات ٨٠% واسعارهم نار مقاارنة مع أي منتج متوفر ولو عليه عرض ، واخيرا بدي افهم ليش ضحكون على الناس وهاذي تسمى عرض عليها ديسكاونت ٨٠% قومو بعملية حساابية الدعاااية الأخيرة لي سويتووها كانت فاشلة وحاولتو تجمعوا ناس بس مشان تاخذون صور وتعملووا دعااية مجانية. نجمة وحدة والله ما تستاهلوونها

I would like to express my sincere thanks and appreciation to the employee Afaq Ahmed who provided me with tremendous help in purchasing the product. His excellent assistance greatly facilitated my experience.

I had a terrible experience with Sharf DJ Shop's mobile phone service when I purchase new phone from them last week . The terms and conditions of the warranty were clear but the staff try to mislead me. 1. False Warranty Claims: The warranty clearly stated that I could return or exchange the mobile within one week, no questions asked. However, when I returned the phone just three days after purchase due to a major defect (no sound when receiving notifications), they refused to honor the warranty. 2. Defective Product: After acknowledging that there was a significant defect in the mobile, instead of offering an exchange as promised, they insisted on fixing the software. This is unacceptable, especially since the warranty terms allowed for an exchange even if there were no issues. 3. Poor Customer Service: I tried to explain that the warranty explicitly gave me the right to return or exchange the phone within one week, especially with such a big issue, but they were completely unhelpful and dismissive. Overall, I feel tricked by Sharf DJ Shop. Their refusal to honor the warranty and the poor customer service left me extremely frustrated. I would strongly advise others to avoid doing business with them.

لو في تقييم اقل من ١ اعطيتهم، اشتريت تلفزيون سمارت ال جي ب ١٥ الف واخترب بعد سنتين وكلامهم ان حتى بعد انتهاء الضمان يصلحونه برسوم، ولما تواصلت معاهم فكوا ايديهم من الموضوع علما ان التلفزيون ما استخدمه ابدا يعني حتى ما تعدا استخدامه ال ٣٠٠ ساعة في ثلاث سنوات، والعيب واضح مصنعي لانها مش اول مرة ينطفي التلفزيون وما يشتغل بدون سبب لكن هالمرة انطفى نهائيا، هذا من غير خدمة العملاء اللي كان تصرفه غير مهني وقام بتكذيبي ، ماانصح اي شخص يتعامل معاهم لانهم فعلا غير صادقه وما تهتم بالعميل، عند شرائي لتلفزيون عملوا المستحيل لرضاي واخذت تلفزيونين وبعد ما انتهى الضمان تغير كلامهم وتعاملهم فعلا الأسوأ 👎🏽👎🏽👎🏽، ملاحظة الشخص اللي كان تصرفه غير مهني. الاخ هماس اذا كانت هذي خدماتكم فلا عجب من موظفينكم يطلعون بالمثل

The management can review the customer reviews. I visited many Sharaf DG showrooms in Dubai, services were excellent. But in Al Ain Jimi mall showroom I felt the service staff attitude very bad. There were a number of staff, no body is there to answer my questions. I visited twice (in 2022 and 2024) and there were no change in the customer service. It’s a humble request to the management to consider this. As a hopeful customer i wish you all the very best.

‏Unfortunately, Sharaf DG Company does not care about the customer and sells the devices, and they are not available on the basis that it will be available within a period of two weeks (the word available in a clear and green color appears on the site) and once you contact customer service, you are asked to end the period and after waiting, the period is extended for two weeks again with the excuse of not arriving the shipment from the responsible company (this proves the sale of unavailable devices) and because of this delay you request to cancel this request to cancel and it turns out that the refund of the amounts needs another two weeks. All these problems and the customer does not get a result

Not happy with their policy at all , I have purchased Case for my iPhone and after few days the case color change which is wired for original product , I visited them and ask to Exchange to different products they first informed we don’t have apple warranty then later they double check when I insist and they find out i am right , they advise me to leave the case for 10-15 day ! And its fine for them to keep my phone without cover under any accident can happen ! Later on they have called me from the customer service and asking for my iPhone serial number !!! And when i asked why they said apple are asking ! I clearly informed that i have purchased the Case from the store of sharaf DG not apple store so they’re the one who involved ! Even though i gave the serial number because i have no option as i want my case to be back or to exchange ! After 7 calls and 12 days of following up they message that i can go back to the store to get it when i went to the store i find the same quality of the case which they change it to the same ( my request to replace with other silicon not the same ) But nothing has done ! I understand the staff and the team has nothing to do as they want to help me with all the limits they have. Wired policy - many people advise me not to purchase anything from Sharaf DG , but its my issues. Their Rules and Policies serving them not the customers!! - First and last time

اسواء تجربة علاء الاطلاق نصيحة لا تاخذون من شرف دج اخذت عندهم ماركة بوش غسالة ونشافة اسبوع فقط النشافة تنشيفها صفر والغسالة فيهاريحة بالملابس بس تم البيع واخذو المبلغ مافية حد لو طلبت منهم يحظرون لحل المشكلة اهم شي عندهم كيف يبيع عليك المنتج فقط بعد البيع مافية ادارة تابع موظفينها صح صارلي اسبوعين كل احد عندهم كلمتة عن المشكلة ولا فية اي اهتمام او حتي ارسال فريق لحل المشكلة اسواء ادارة مرت علي بحياتي فشلة الادارة والاداريين مقصرين ولا عندهم متابعة لفريق عملهم

I gave a perfect score for Mr. Sreeraj Raveendran of Al Jimi Mall Asus Service Center - Al Ain. He is very kind and accommodating I came to him twice. He knows very well what he is doing and he will explain well what is the problem of your device. Thank you for fixing my laptop. I really recommend him.

شركة شرف دي جي للأسف الشديد صارت لا تهتم بالعميل وتبيع الأجهزة وهي غير متوفرة على أساس انه سوف يتوفر خلال مدة أسبوعين ( يظهر في الموقع كلمة متوفر بكل وضوح وباللون الأخضر) وما أن تتواصل مع خدمة العملاء يطلب منك انتهاء المدة وبعد الإنتظار يتم تمديد المدة لأسبوعين مرة أخرى بعذر عدم وصول الشحنة من الشركة المسؤولة ( هذا يثبت بيع أجهزة غير متوفرة) وبسبب هذا التأخير تطلب الغاء هذا الطلب ويتبين لك أن إسترجاع المبالغ يحتاج إلى أسبوعين آخرين كل هذه المشاكل والعميل لا يحصل على نتيجة

Although the repair tech is also unavailable until 1.30, the sales assistance was able to check my details in the system and more willing to assist. He offered me a seat and for the technician to call once he returns. A much better experience and easier parking.

Good service I bought my LG OLED TV There but it’s wooow

thank you for fixing my laptop sharaf dg Al jimi mall branch, to sir brandon santiago who's very professional and accomodating, explaining the problem and solution fix very well. very recommendable guy. lucky to have this guy on your team. thankyou

اسوء تجربه على الإطلاق يبيع لك لكن مافي خدمه مابعد البيع عن تجربه اشتريت منهم لابتوب سعره فرق ال 4,700 وفي الاخير يظهر لي في عيوب كبيره ويرفضوا التبديل وخطوات طويله واجراءات كثيره اكنها دوامه ومايحلوا اي مشكله