⭐ 1 Star – From an Excellent Building to the Worst Management Experience (even if i could make negative star i would do it)
I have lived in this building for several years. When I first moved in, it was a clean, calm, well-maintained property with a professional and approachable management team. The previous management was present, respectful, and reachable. They met residents in person, sat with us, listened to our concerns, and—at the very least—communicated openly and with basic human decency.
That experience is completely gone under the new management.
The current management displays a deeply unprofessional and arrogant attitude, treating residents as if we are asking for charity, not paying tenants who fully comply with the rules and pay rent on time. Communication is practically nonexistent. Emails are ignored, calls are unanswered, and when residents attempt to raise legitimate concerns, we are told to book appointments simply to be heard—appointments that lead nowhere because management does not listen at all.
Residents are deliberately redirected to maintenance staff or junior personnel with no authority, and when we request to speak directly to management, we are told—by the new General Manager and the new Leasing Manager themselves (specially the leasing manager with very big attitude) that they are “not available,” even when they are clearly present. This behavior is not professionalism; it is avoidance, disrespect, and complete lack of accountability.
At the same time, major unresolved issues continue to be ignored, including:
- Continuous building maintenance for more than four years, causing constant noise, dust, and daily disruption
- Severe noise pollution from Sheraton generators, impacting residents’ health and quality of life
- Ineffective pest control
- Unclean and poorly maintained amenities (pool, sauna, jacuzzi), often with unpleasant odors
- Dust and dirty water caused by ongoing works with no proper mitigation or cleaning
- General decline in services with zero ownership or responsibility
Ironically, even the previous management—despite facing many of these same challenges—at least had the professionalism to meet residents, explain issues, and communicate honestly. Today, residents are met with silence, excuses, and unacceptable attitude.
Despite this clear decline, rent continues to increase, with no added facilities, no service improvements, and no respect. This leads to a very serious question:
Are tenants paying rent to live with dignity, or to be ignored and treated as if they have no voice?
This is, without exaggeration, the worst building management I have ever encountered. The property itself still has potential, but the current management is actively destroying its reputation and driving away good tenants.
I sincerely hope this review reaches the owners, because urgent action is needed. The current management team represents one of the poorest, most disrespectful, and least professional management experiences possible.