Elixir Spa & Health Club

Very disappointing experience. I paid specifically for a hot stone massage, but halfway through the session the masseuse said the machine was not working and suddenly switched to a deep tissue massage, which is not what I booked or asked for. There was no proper explanation, no apology, and no option given just a downgrade of the service mid-session. On top of that, there was no one at the reception to validate the valet parking, which added more inconvenience to an already frustrating experience. For a spa located in a luxury hotel like Al Habtoor, this felt unprofessional, cheap, and poorly managed. Extremely disappointed — management seriously needs to improve service standards and basic organization.

Absolutely unacceptable and shocking experience. I paid 1,400 AED for a Moroccan bath and massage and received one of the worst spa experiences I’ve ever had. The staff were rude, careless, and completely unprofessional. I was told to sit in a room for 10 minutes without being informed it was a steam room. The room was cold, and only a small amount of steam came out at the very end. When I complained, the staff member didn’t care at all and made no effort to fix it. What made this experience even worse was being approached with inappropriate and unprofessional offers that clearly do not belong in a legitimate spa. This was extremely uncomfortable and completely unacceptable. For a place charging luxury prices, this behaviour is disgraceful. Poor service, bad attitude, misleading treatment, and highly unprofessional conduct. Do not waste your money here

I was interested to finally have a good massage without the extra services being the focus of the treatment! Unfortunately, the service here is focused on offering only happy ending and other type of services. Once they know that you are not interested, your time is cut in half and you are quickly shown the way out! Very disappointing experience specifically that the Jacuzzi doesn’t even work. I paid for an hour massage and received 1//2 hour of nothing…

Amazing message & exactly what I needed after an exhausting week. I honestly felt so relaxed afterwards and all my shoulders pain went. I recommend Anastasia she was amazing and took good care of me.

Excelente atendimento e profissionalismo, lugar limpo e fresco com atendimento 5 estrelas, sinceramente a melhor experiência, recomendo este lugar nota 10/10

Yesterday I visited the Elixir Spa for the first time. I can confidently say there's nothing like it in Dubai. The spa was so large and beautiful that I was completely blown away) A huge thank you to my therapist, Anastasia. She's truly professional and a very beautiful woman!

The receptionist Sasha is particularly vulgar and have no moral. She insulted me on Telegram repeatedly. I have all the proof in screenshots even though she deleted the conversation. This has been reported to the police. She can say goodbye to her job ! Her messages are punctuated with threats and insults. She repeats in a loop very rudes things , healing in vocals. This woman is pathetic, worthless and very unprofessional.

So I give 5 stars only for 2 things: 1. 5 stars for receptionist Shasha, we were truly amazed of her language knowledge, we were struggling to speak English and she amazed us with her knowledge of our native language, and of course her customer service performance is 1 of the best dignity of this place. Thank you Sasha! 2. 5 stars for the therapist Diana, your hands amazing, your professionalism and also customer service performance is on top! Thank you Diana!

Nice and clean Ukraine massage club. Therapist and receptionist are very professional. Big selection of the type of massage and spa. The room is comfortable when the light dims. Soft music is making the process relaxing too. Therapist is pretty too.

I have been a regular to this Spa and today I approached them for a booking they did not respond and kept me waiting and in the end said we are fully booked!! Will not be going again

After experiencing these hands, I can honestly say — my life will never be the same. I travel extensively around the world: Japan, France, Switzerland, Thailand, the Maldives, and the US. I’ve tried all kinds of massages — from the traditional to the exotic. But Anna’s therapy is something truly extraordinary. Her hands work miracles. This isn’t just a massage — it’s a deep physical and emotional reset. A true art of touch, delivered with warmth, presence, and care. The level of service? Easily seven stars. Thank you, Anna, for such a powerful and transformative experience.

By far the best spa I have visited! The receptionists are very welcoming, and the therapists are highly skilled and professional, and they just make you forget all your stress. Highly recommended 😊!

Anna is a dedicated professional. Her understanding of anatomy and applied pressure does her credit. Although I asked for deep tissue massage, which can sometimes be painful, the combination of ambience and her skill, to my embarrament, I found myself intermittently snoring now and then! First class!

I visited them and I was very disappointed. Very bad receptionist and disrespectful... I came with my family and they were very bad.. I hope their boss read my comments

Amazing treatment, amazing staff they do there best to make u happy, they know how to release tension and stress😍

Had some discomfort in my shoulder after hockey. Anna worked it through and it feels back in place. Honestly didn't expect such a result 🔥👍

It is a very clean spa. The cozy vibes are great. However, it isn't quite the spa that would give you the relaxation you need from a typical spa of this level. Being inside a 5 star hotel, it is not really up to standard. If you are not picky about the quality of massage, it is fine. If you are like me and have seen top spas around the world then not the place for you. It is also not the place you would take your wife.

This is hands down one of the best spa experiences I’ve had. The staff are attentive and make you feel so comfortable from start to finish. I’ll be back for sure.

It’s a small, cozy spa with a team that knows what they’re doing. The massage felt thoughtful and not rushed, which I appreciated. There was a slight delay getting started, but the experience made up for it.

Even less than one star, this is not a professional therapist and massage at all. Im wondering how Hilton and Habtoor standard went down to this level. Im going to ask Hilton corporate to investigate on this. I wish i took a look to comments before experiencing this massage. This SPA is not recommended at all