Serious Complaint Regarding Employee Misconduct and abuse at Karama Station (Oct 11, 5:25 AM) Mosh Dawood
Dear ENOC Customer Service Team,
I am writing to file a serious complaint regarding the highly unprofessional and abusive conduct of a petrol pump attendant at your Karama ENOC station on Friday, October 11, 2025, at approximately 5:25 AM.
1. Initial Interaction: I requested the attendant to clean my vehicle’s glass. Upon realizing he was in the middle of eating, I immediately and voluntarily retracted the request, telling him it was fine and he could finish his meal.
2. Escalation: The employee subsequently chose to clean the glass anyway. After the service was completed, I expressed my appreciation and was preparing to leave.
3. Abusive Behavior: The employee suddenly became visibly angry, demanding to know why I hadn't said "thank you." He then slammed the card machine down aggressively and walked away.
4. Verbal Abuse: When I approached him to ask why he had reacted this way, he became hostile. He verbally abused me, stating, "It's not my duty" and "you should be thankful I cleaned your glass." He then made a direct threat, stating: "come next week to meet the manager and do whatever u want I will show you who am I.
Demand for Action
This employee’s behavior—including the unprofessional aggression, the verbal abuse, and the explicit threat of showing me "who he is"—is completely unacceptable and reflects poorly on the ENOC brand.
No customer should be subjected to this kind of hostility and intimidation.
I expect ENOC to:
1. Conduct an immediate and thorough investigation into this employee's conduct.
2. Take appropriate disciplinary action to ensure this type of aggression and customer abuse is never repeated.
