saif islam
تاریخ ویرایش: ۴ ماه قبل
Unprofessional and misleading experience
I approached Firefly Print for high-grip, laminated, waterproof and alcohol-proof stickers suitable for perfume products. They recommended metallic/plastic stickers, assuring good quality. Unfortunately, the print was damaged as soon as perfume was applied, which clearly means the sticker is not alcohol-proof.
Pricing was also not transparent. I paid ₹590 for 5 sheets, and only after payment was I informed about additional design charges. A bill of ₹700 was later shared for basic design work, and even after negotiation I had to pay ₹400, which is still overpriced for minimal changes.
Moreover, I received only 4 sheets instead of the 5 sheets paid for.
Overall, this experience showed poor quality, hidden charges, and careless delivery. I would advise others to confirm everything in writing before proceeding.
Updated Review – Issue Resolved Professionally
I would like to update my earlier experience with Firefly Print. While there were initial issues regarding sticker quality, clarity on charges, and sheet count, I appreciate the way the team responded after I shared my concerns.
Firefly Print acknowledged the problem and took responsibility. They have assured me of providing proper laminated metallic stickers suitable for perfume use, which shows their willingness to correct mistakes and maintain customer satisfaction. Their approach after the feedback was professional, responsive, and solution-oriented.
Mistakes can happen, but what matters is how a business handles them. I appreciate that Firefly Print reached out and worked towards resolving the issue instead of ignoring it. This shows good customer service and intent to improve.
Thank you to the team for addressing the concerns and taking corrective action. 👍