I want to express my deep disappointment, especially with the service related to the complimentary photo frame and the behaviour of the post-processing person, Mr. Rajesh.
Here, I would like to quote what he said regarding the damaged photo frame:
“The photo frame was given to you as a complimentary item; hence, even if it is damaged, we will not be responsible, since it is complimentary.“
I really do not understand this logic. I have paid for the maternity package at Apollo Cradle, Karapakkam, and they provide this complimentary service through their tie-up with First Click. The end product that a customer receives should reflect the quality and value of your work and brand—whether it is paid or complimentary.
Even a small roadside vendor pays at least minimal attention to the quality of the products they deliver. Being an established studio associated with such a reputed hospital, I was shocked by this response and the careless way it was conveyed. It made me question whether the person even understood what he was saying or the importance of delivering quality to customers.
The name First Click carries a beautiful meaning—capturing the precious first moments of new parenthood. Such memories are priceless. However, Mr. Rajesh’s attitude showed no understanding or respect for this, and instead reflected a mindset focused only on profit, even to the extent of justifying damaged frames as “complimentary work.”
Once again, I must say I was truly shocked and disappointed to hear this.