Booked a suite for my family via AMEX FHR, stayed 4 nights. Everything is 10/10 except the breakfast and cafe. They included the essentials for our infant (shower kit etc), which is certainly not expected but very kind of them.
Service overall is truly amazing, however they fall short in breakfast and cafe.
While every item of the breakfast is great, the service falls short. Every day there would be something - for the first day they only brought in 1 cup of water, where there was 5 of us as. Then, on our last day, you have to flag down a waiter even though there was usually 2-3 tables apart from us during the stay. Furthermore, the cafe is a hit or miss. One time, a guy made the coffee, and it was great. The other time, a lady made a coffee, and when I asked for it to be even shorter, she just re-ran the same puck (without grinding a new one) which is something I've yet to seen anywhere. Just seems like the team that deals with food/cafe is less eager to service than the rest.
Overall, we had originally planned on extending our stay, and this made us sway away from extending as we felt that the food & cafe service was deteriorating more and more each day.