Hello,
First, we booked a maternity shoot with Fox 8 Studio in the first week of January. The maternity shoot itself was done properly, and we were satisfied with the shoot.
At that time, your team clearly informed us that only if the full payment is done, the link and further deliverables will be shared.
I mentioned that I would make the payment later, but your side insisted that payment should be done immediately, so trusting your assurance, we paid the full amount on the same day.
After that, we placed the frame order, and from then onwards we are continuously being told “today it will come” or “tomorrow it will come”. However, till now there is no delivery and no proper confirmation.
We have been trying to call multiple times, but calls are not being attended and sometimes are cut.
Gayathri, who handled our booking and payments, assured us she would take care of everything, but there has been no proper response after full payment.
We request a clear and final update immediately regarding the frame delivery.
Please understand that this is a maternity-related service, and such delays and lack of response are very stressful.
Kindly respond at the earliest.