Home Centre

Home Centre cancelled our fully paid order without any prior notice, and the handling of this situation has been extremely disappointing. We purchased furniture and a mattress in-store and clearly informed the salesperson that we would require delivery after two months. We were assured that this arrangement could be made without issue. We later scheduled the delivery for 27th February, which was confirmed. However, on 16th February, we received an email stating that our order had been cancelled. This came as a complete shock. There was no prior notification, no phone call, and no explanation beforehand. When we contacted customer service, we were told this was a “system-generated cancellation” and that if we still wanted the items, we would have to repurchase them at a 20% higher price. This is unacceptable. The error is clearly on Home Centre’s side, yet we are being asked to bear the financial consequence. To make matters worse, customer support was unable to provide any meaningful assistance or solution. We expect this issue to be taken seriously and resolved appropriately. We had a confirmed delivery date, and the order was fully paid. Home Centre should honor the original purchase and price instead of passing the burden of their system error onto customers. This experience has been frustrating and deeply disappointing. I sincerely hope management intervenes and resolves this matter promptly.

Ужасный магазин, категорически не рекомендую. Сервис на нуле, сотрудники абсолютно некомпетентны — не могут ответить ни на один вопрос и не решают проблемы. Заказал диван и кресло, в итоге диван привезли совершенно другого цвета. При этом они на полном серьёзе утверждают, что это «тот самый товар». Уже 13 дней пытаюсь оформить возврат — каждый раз одни и те же отговорки и пустые обещания «завтра всё решим». Складывается ощущение, что просто тянут время, чтобы вышел 14-дневный срок возврата. Полное разочарование и откровенное неуважение к клиентам.

Rip-off! they sent me an oxidized marble which has a very large orange stain and refused to exchange or cancel the order! it looks like garbage and i wasted my money! extremely disappointing customer service and unjust decision!

ذهبت اليه يوم السبت بصراحه الخدمه سيئه بمعنى الكلمه يوجد 3 كاونترات للدفع و اغلب الموظفين بطيئن جدااا انتظرنا تقريبا 20 دقيقه للدفع … عكس الفروع الثانيه الخدمه ممتازه تكون I went there on Saturday, and honestly the service was terrible in every sense of the word. There are three checkout counters, but most of the staff are extremely slow. We waited about 20 minutes just to pay Unlike the other branches, where the service is excellent

Brilliant service from Mohammed Abed at the Dubai Hills Mall branch today. He gave great advice, helped check stock, and sorted out an order with no hassle at all. The kind of staff member who actually makes a difference and I’d have walked away with a fraction of what I bought if it weren’t for him. We bought a couch, bedroom set, dining table and more. Highly recommend asking for him if you’re heading in.

Very disappointing experience. The delivery team took away the original packaging without my permission before I had the chance to properly inspect the item. Later, when I realized the product was not what I expected and requested a return/exchange, the store refused because the packaging was “missing” — even though their own staff removed it themselves. I also have video evidence showing the delivery team taking the boxes. This feels extremely dishonest and gives the impression that the packaging was deliberately taken so the company could later deny refunds and exchanges.

I would like to formally raise a complaint regarding the extremely unprofessional experience I’ve had with my recent orders. I had scheduled two deliveries to the same location. The first one arrived at 8:45 PM, which is two hours after the final delivery time slot, and the second delivery never arrived at all while I was waiting until 10pm. Over the past two days, I have contacted your customer service team more than ten times, yet no one has been able to provide any real update or solution. Each time, I’m told that someone will call me back, but no one ever does. After being assured at almost 9pm last night that the second delivery would arrive the following day, I kept calling again, only to be told now that it’s being pushed to next week, with very rude female customer representative. To make matters worse, the driver does not answer the phone. When I requested a refund, I was told I must go to the store and apply in person, which is completely unacceptable given the circumstances. From what I see, this business it’s just for making money and no one cares if the customer is happy, which shows in low ratings from the other reviews. All conversations with your team have been recorded, and I truly hope someone reviews them to understand the number of false promises and lack of follow-up I’ve experienced. I will visit your Dubai Hills store to request a full refund. However, I sincerely hope that Home Centre reviews its delivery and customer service processes to prevent such issues from happening again.

I recently visited Home Centre at Dubai Hills Mall, and I must say, the experience was fantastic! From the moment I walked in, I was impressed by the store's layout, cleanliness, and the vast selection of home furniture and décor items. Store Layout & Ambiance The store is well-organized, making it easy to navigate through different sections, whether you're looking for living room furniture, bedroom essentials, kitchenware, or decorative accessories. The lighting and ambiance give a premium shopping feel, and everything is displayed in an aesthetically pleasing way, making it easier to visualize how items would look in your home. Product Variety & Quality Home Centre offers a diverse range of furniture and home accessories that cater to different styles, from modern and contemporary to classic and elegant. The quality of the furniture is top-notch, with durable materials and stylish designs that suit various budgets. I particularly loved their collection of sofa sets, dining tables, and wall art pieces, which were both trendy and functional. Customer Service The staff here are incredibly helpful, knowledgeable, and polite. They assist without being overly pushy, which makes shopping a pleasant experience. I had a few questions about product materials and delivery options, and they provided clear and informative answers. Special mention to the sales team for their patience and professionalism! Pricing & Offers The prices are reasonable, given the quality, and there are often great deals and promotions available. If you’re looking for value for money, this is the right place to shop. They also have flexible payment options, which is a big plus. Delivery & Assembly Home Centre provides efficient delivery and assembly services, ensuring that your furniture arrives in perfect condition and is set up hassle-free. The delivery was prompt, and the team did a great job assembling everything professionally. Overall Experience Home Centre at Dubai Hills Mall is a go-to destination for anyone looking to furnish or revamp their home with stylish and high-quality pieces. The excellent customer service, wide range of products, and pleasant shopping experience make it highly recommendable. I will definitely be returning for future home decor needs! Would highly recommend this store to anyone looking for elegant and affordable home solutions in Dubai!

I had a great experience at Home Centre Dubai Hills Mall thanks to Roginex. I was looking for a towel and he assisted me right away. He was very polite, patient, and helpful in showing me different options until I found exactly what I needed. It’s always nice to meet staff who genuinely care about helping customers. Thank you, Roginex, for the excellent service! 😊

I purchased this nightstand a couple of weeks ago and their team came to install it. Today as I was getting something from on top of it collapsed and caused damage to itself, to everything that was on it AND to my hand and finger as you can see in the photo! I don’t understand what is this CHEAP and HORRIBLE quality. A wooden nightstand held together by PLASTIC?! As usual, Home Centre customer service is USELESS and does not reply to emails or messages for the refund. DED complaint already filed. What an embarrassment of a business.

I am extremely disappointed with my experience with Home Center and their after-sales service. I purchased a very expensive outdoor modular sofa, paying approximately 1,500 per piece. The sofa is relatively new and has barely been used, yet the stitching started coming apart in multiple places. This is unacceptable for a product at this price point. From the beginning, communication with Home Center was a nightmare. It was extremely difficult to get in touch with anyone. I was repeatedly asked to send photos, promised callbacks that never happened, and nothing moved forward for over a month. I had to personally go to Dubai Hills Mall two to three times just to speak to a manager, who then promised that the sofa would finally be collected for repair. The sofa was picked up and returned after seven days. When I received it, the repair was shocking. The stitching was extremely thick and uneven, done very poorly, with visible holes still present in some areas. It looked completely unprofessional, as if no quality control had been done at all. It was clear that the sofa was not ready for delivery in any way and had not been properly repaired or inspected. I genuinely do not understand how this was considered acceptable to send back to a customer. To make matters worse, when the sofa was delivered back to me, two legs were missing from one of the modules. I received the sofa back in worse condition than when it was collected. Even the delivery staff acknowledged that the repair was not acceptable and contacted their quality supervisor on the spot. I was verbally promised that I would receive a replacement sofa. A few days later, I was told a delivery would arrive at 10:00 the next day. I waited, but nothing arrived. By 11 or 12, there was still no delivery. I called customer service and was told they would contact the delivery team and call me back. No one ever did. When I called again, I was told, using their exact wording, that the delivery would not happen due to “bad nerves,” with no proper explanation given. I was then promised a call before 6 PM with an update, but again, no one contacted me. The next day, I received a WhatsApp message asking for my location to deliver the sofa. I sent it. The sofa was delivered, and it was the exact same sofa, still missing the legs. It was clear that no one had inspected it and that it had simply been sent out again without any checks. At this point, the sofa has been taken back again, and I have no idea what will happen next or whether I will ever receive a proper replacement. It is now the weekend, I have guests coming, and I have no outdoor seating at all. No manager has ever called me directly, and I am constantly forced to explain the situation from the beginning to a new customer service agent each time. For a brand like Home Center, this level of product quality, communication, and customer care is completely unacceptable. This experience has significantly reduced my confidence in Home Center’s ability to handle high-value furniture purchases.

Please don’t go to this “home” centre because it will not make you feel like home. They will make you suffer. I would like to make some points to make sure you don’t go here and waste your time, money and energy: • parts received were faulty • when trying to reach out to customer service to resolve the issue I was left on read with no explanation and a half build cabinet because of the faulty parts. • had to go in person to finally get something moving. I was not offered a discount, refund or even a free delivery of the part that they had to replace. They just told me it’s not possible to deliver and there was no empathy to try and understand the situation. • originally they told me in two days the good part will come. I called in two days and they told me that the part is there and I can go collect. I arrived and they are telling me that they don’t have the part. • I tried to explain to them again that they have messed up and I can’t keep coming back for nothing. Then they finally said that they can fix it now and give me the part that I had. • I got home but when I was finally excited to put it together turns out that they fixed it wrong. • in the end I fixed it myself because there is no respect, skill or empathy from this company.

Nightmare!!!!!! I bought a living room set from Home Centre about two weeks ago , and it turned out to be a complete disaster. The furniture was full of bugs right after delivery — completely unacceptable for a supposedly reputable store. I contacted customer service and asked to speak with a manager, but no one ever called me back. I’ve been left waiting with no proper response or solution. It’s shocking how little they seem to care about their customers once they’ve taken your money. Now I’m stuck with infested furniture and zero accountability from Home Centre. I wouldn’t recommend this place to anyone. This isn’t a small issue. When bugs invade your home, it’s not just inconvenient — it’s stressful, unhealthy, and expensive to fix. I can’t even relax in my own living room anymore. Home Centre should be ashamed of selling such poor-quality. I’ll never buy from them again and I recommend others to check the delivery out before experiencing the same As I don’t wish this to happen to anyone Nightmare!!!!!!!!!!! Unbelievable

I was today again in this shop and I'm very surprised that they offer chairs as special offer and yet you can't buy them . They are presented in a nice show room and I said I take them please deliver the sale assistant said not possible. Can you order them ? No Can I pay for the ones from display and buy ? No Can you order them for a later date ? No So what is the sense of wasting your show room space for this ? I want to buy these chairs , if you are ready to sell them call me. Maybe the staff doesn't want to sell them ? Maybe they don't count towards target ? I don't get it .

The best place to buy furniture. We recently bought a bed and a mattress from Home Centre. The prices are amazing and affordable for the quality. Our assistant was Carlo. I really recommend that you go ask for him when you want to buy anything for your bedrooms. He knows so much that convinced us with the mattress that we were a bit hesitant with what to go for. Thank you Carlo and Home Centre.

كنت ماخذه غنفات والتوصيل كان يوم الجمعه تاريخ 18 والعامل قال ان الصالة ما تكفي كل قطع الغنفات تقدر تتصل فالفرع و ترجع القطع ويرجعون لك المبلغ وسار رحنا الشقة نجوف شكل الغنفات واتصلنا فالفرع قال لنا لا ما يصير ترجعهم لأن تم فتح المنتج انزين لازم بيفتحون عشان يجوفون كيف يكون الشكل والترتيب قال قدم شكوى في حماية المستهلك ليش نوصل لحماية المستهلك وانا كلمتك نفس يوم التوصيل يعني حتى ما طاف عليه يوم واحد ؟؟؟؟ المفروض ارجع قطعتين لان الصالة صارت وايد صغيرة.لين متى ؟؟ محد يتواصل معاي!!!!!!؟؟

Unfortunately I recently bought a full bedroom set with a mattress from Home Centre in Dubai Hills Mall, and I discovered that the small chair of the dresser with mirror is broken and of poor quality. I tried contacting customer service, but the number is always down, making it impossible to reach anyone. For a well-known brand, I expected consistent availability of online customer support

Dissatisfied with a recent order experience. Initially, my order was incorrectly fulfilled at the branch first. I requested a hydraulic base, but they entered a regular one instead. Fortunately, I noticed the error upon reviewing the invoice and products at home, and as soon as noticed the discrepency returned to the store the same day to correct it in person. During this visit, I was assured that three items would be delivered on the same day, for which I paid an additional fee for expedited delivery, as I am moving into an empty house and urgently needed these items. However, only the couch was delivered, leaving me without a bed to sleep on. No immediate solution has been provided, I called at least 4 times and everybody said we will deliver it as soon as possible even at night but nothing happened and no one called back. I have been informed that the remaining items will not be delivered for another six days. This experience has been highly disappointing and unacceptable. I am currently left with an empty house and only a sofa to sleep on. I expect an immediate resolution to ensure the remaining items are delivered promptly, along with appropriate compensation for the inconvenience caused by this delay and the initial error. Please address this matter urgently and provide a solution. I look forward to your prompt response.

I recently visited Home Centre at Dubai Hills Mall, and unfortunately the experience was disappointing. The staff was unhelpful, and there was very little assistance provided. I would not recommend this store based on my experience.

Absolute terrible experience at Homecenter, everyone from the ground level staff to designer to the manager are straight up liers. We spent 400 AED on designer service and never got the design service or any support. Youssef the designer, Mustafa the ground level staff and both the co managers are absolute jokers with no understanding of customer support. You pay, you wait days and weeks, you get nothing. Random hidden costs, poorest quality of customer support. Customers aren’t fools.