our friend has recommended us your hotel gorbandh palace. so, we booked 3 rooms @ 24,000 rupees your gorbandh palace for yesterday(1st january,2020), and
thanks for ruining our NEW YEAR DAY!
we arrived at your hotel on 5 am, and asked for check in. your staff rejected us saying that we are early, then started
telling stories that how "we have no room to give you early" and said that "today there is no FOREIGNERS in the hotel and
INDIANS are very bad at check outs. INDIANS usually check out very late so you will get your room on 2pm only". We had to face
racism from our people only. they have this bias for our colonizers because they gives TIP well.
now you understand this thing that, we were 8 peoples including children! it would have been great if we had got our rooms early to
at least refresh and use toilets. Then around 9 am, 100 people checkout as they were of same group and buses were waiting for them.
so, a lot of rooms got empty, MANY OF THEM WERE FOREIGNERS WERE THEY EARLIER SAID US THAT THERE IS NO FOREIGNER IN THE HOTEL.
Ignoring all those lies we went to the reception and asked to check in. AGAIN REJECTED. now they started making story that
rooms needs to be cleaned. we said "ok then at least a lot us one room, we are of same family and until 2pm we will use same bathroom."
Now they started arguing with us that "this not how things are done and giving rooms before the time is anti-rule". If it is
anti-rule then why were you telling us from the morning that you will get room if one gets empty!
they didn’t gave us room at that time. we 8 people were waiting on sofas since 5 am morning deprived of sleep. They
could have given us room but they didn’t because of their rule policy. even after giving 24,000 rupees were treated as 2nd class
people and feel us like we are there to live for free.
Later after talking to 6-7 people and exercising our sources, they gave us ONE room around 11 am with a very bad mouth and said "you will get your other rooms
only after 2pm". and we asked for adjacent rooms(side by side). tell me one thing are they managers or lawyers!? Full of argumentative properties and doesn’t think of customer's view point!
it took hardly 1 hour to rest and use bathroom(all 8 of us) and went for our tour as you see we are not in Jaisalmer to be in hotel!
and came at night 10pm. we got rooms not adjacent but on DIFFENENT FLOOR!
THIS ALL HAPPENED ON THE DAY OF NEW YEAR. YOU HAVE BEAUTIFUL PROPERTY AND HIGHER POTENCIAL OF BUSINESS TRUST ME BUT YOU RUDE AND LAWYER-MANAGERS WILL
NOT LET THAT HAPPEN TO YOU. ONE THING I TELL YOU THAT I HAVE A HIGH INFLUENCE IN THE SOCIETY AND I WILL MAKE SURE THAT YOU GET THE LEAST BUSINESS FROM MY AREA OF INFLUENCE
IF YOU DONT TAKE ACTION THESE MANAGERS.