mike heusen
۲ هفته قبل
We had an excellent experience at this hotel during Eid. Since we were not sure what to do for the holiday, we decided to book 9 rooms for me and my family to try the hotel, and honestly it exceeded all our expectations. From the first moment we arrived, the greeting and welcoming from the staff were warm, professional, and made us feel very comfortable. The rooms were extremely clean, fresh, spacious, and always perfectly prepared throughout our stay. Room service was outstanding, especially Pakeeza, who was very kind, attentive, and always made sure everything was perfect for us. The food quality was exceptional with a great variety and amazing taste. We also had the pleasure of meeting the Chef from Syria as I requested to meet the chef because the food was more into quality versus variety, and you can truly tell his experience and excellent taste through every dish that was served. The service from all the hotel staff was beyond excellent and always delivered with a smile. Even while we were leaving, we met the hotel General Manager Natalia, and it was very impressive to see how involved she was in greeting clients and helping guests personally. Her professionalism, kindness, and attention to guests really left a beautiful final impression on us. I highly advise everyone to visit this hotel, and we will be coming back again very soon. A friendly suggestion, it would be great if the hotel could include drinks with the dinner package ( Soda or juices ), as many guests naturally expect beverages to be included. Ordering drinks separately during dinner can feel quite expensive, especially for families and large groups. Best Regards, Mahmoud Elhussein