I would have loved to leave a one-star review, but I’ll make it two stars because the hotel itself is undeniably beautiful.
Management, however, was an absolute disaster.
Before booking, ask yourself whether you’re happy staying somewhere where construction continues late into the evening, where laundry is returned damp, clothing is damaged without compensation, and where management repeatedly assures you everything will be fine, only for the opposite to happen.
Despite specifically reminding management twice that our newly purchased cotton clothing needed to be washed separately, multiple items were ruined by dye transfer. No meaningful compensation or accountability was offered.
The problems didn’t stop there. On my birthday, a boat booking we had specifically requested was never arranged. During dinner, a waiter licked his finger and wiped a dirty fork in front of us before placing it back on the table. The restaurant food was mediocre at best, with soup that genuinely tasted as though it had come from a tin.
What initially seemed charming-the hotel being open to visitors- became a major frustration. Influencers and photographers appeared to have unrestricted access throughout the property. Guests were regularly competing with photoshoots for peaceful spaces. During a morning yoga session, we were interrupted by the sound of high heels, photographers shouting instructions, and a full-scale photoshoot taking place NEXT TO MY YOGA MAT.
The concierge team also provided incorrect information about the City Palace, insisting there was no possibility of visiting it before our flight. Had we listened, we would have missed one of the highlights of our trip. Thankfully, our guide from Jaipur knew better and arranged access for us.
The final straw came at checkout when we were nearly overcharged by 17,500 rupees. When I questioned the bill, management initially insisted I was wrong. Only after a lengthy discussion was the error corrected, and no apology was offered.
Could some of these issues have been human error? Perhaps. But after construction noise, damaged clothing, poor service, incorrect information, billing discrepancies, and a complete lack of accountability, it’s difficult to give management the benefit of the doubt.
This hotel is beautiful to look at, but beauty alone cannot make up for management. I want to be clear that all of the employees (Apart from the waiter who scratched the old food off our fork) were lovely. Bhupander saved the day. We loved him. When management wasn’t able to sort out issues for us he was the one who pulled through…
I would not stay here again, nor would I recommend it.