I had a very disappointing experience with this cake shop. I placed an order in advance and was assured of delivery. However, the day before the event, when I called to confirm, someone else picked up the call. He knew about my order but not about the delivery. They casually mentioned that the delivery boy was on leave. I told them that I was not at all informed about that. They said that they would look after it and would call back, but they didn't. So I called again, and they assured me that they would deliver the cake on time, and I had shared the location as well. I told them to deliver the cake before 10:00 AM on the very next day.
So the next day, I waited until 10:00 o'clock, but the cake didn't come. When I tried to call, their phone was switched off. I was totally panicked; there was no access to contact them, and the cake also did not come, and the event was about to start. Everyone started asking about the cake. Out of desperation, I searched for nearby shops of Just Bake in Google and luckily got the number of a medical store near them. A very kind lady there helped me. She took the phone and reached the cake shop. Shockingly, even the staff at the shop were not aware of my delivery and started to give excuses that the delivery boy was on leave. Staff told me that she would just check the things and would call back and cut the phone without giving any other number. Again I was forced to call the medical shop staff. The medical shop lady took the phone and reached again the cake shop, and the staff told me that they had arranged the delivery boy and gave me another number. Finally, I got the cake around 11 o'clock. This is the customer service I got from the shop. Totally disappointing and unacceptable. If I hadn't contacted them by taking the number of the nearest medical shop, I wouldn't have got the cake. Totally unacceptable service and irresponsible behavior from staff members.