Karnak Home | Furniture, Interiors & More

Unfortunately, my experience with this company was extremely disappointing from start to finish. Before placing the order, I clearly explained that comfort, quality, and timely delivery were very important due to personal health circumstances. I specifically confirmed the delivery timeframe before proceeding, yet the order was repeatedly delayed with inconsistent communication and multiple missed delivery expectations. When the couch finally arrived, the quality was far from what was promised or expected. The cushioning was uneven, hard, and bumpy instead of the comfortable “cloud couch” finish that was advertised. Some sections appeared inverted, the edges were not seamless, and the overall finishing looked rushed and poorly executed. What disappointed me most was the lack of proper customer support after raising these concerns. Instead of receiving reassurance, accountability, or a clear solution, I struggled to get meaningful assistance regarding the quality issues and overall experience. They would hang up in my face and say they can’t do anything. They can’t fix it, accommodate or compensate and I’m stuck with it. I understand delays and mistakes can happen in any business, but professionalism, quality control, and customer care are extremely important especially for customized furniture where customers are paying a premium and placing trust in the company. Based on my personal experience, I would strongly encourage future customers to carefully consider communication, timelines, finishing quality, and after-sales support before placing an order.

I wish there was an option worse than this one star. I have purchased something online and they delivered something totally different in shape, color, size and quality. They even took 5 more extra days above the agreed timeline. And now they refuse to refund me, therefore i will escalate this to Dubai Consumer Rights. Please do not buy anything from them, i will attach the photos below for everyone to see how bad the work is and how different than what i have ordered.

I have never experienced anything like this with a company before. The full amount was paid upfront, and the product description clearly stated delivery and installation within 7–10 days. Even getting the delivery arranged required constant follow-up from our side. Once the item was finally delivered, the promised installation team did not show up. We specifically asked for installation to take place by 3 PM because our children need to go to sleep, but nobody respected this request either, which forced us to cancel the appointment again. On top of that, the quality of the product was nowhere near what was shown in the pictures or what one would reasonably expect for the price paid. The communication throughout the entire process was extremely poor. The worst part is that after finally managing to get them to collect the item for a return, we have now been waiting for months for our refund. The item was collected on January 12, 2026, and as of today, May 12, there has still been no refund whatsoever. At this point, the case has been escalated to Consumer Rights because the company simply stopped responding altogether. The item was collected, but there has been absolutely no response or refund since then. If there were an option to give zero stars, that would be the most appropriate rating. I can only strongly advise others not to order anything from this company.

I had a great experience with Karnak Furniture. The bedroom design is modern, elegant, and finished with excellent attention to detail. The quality of materials and the soft LED lighting give a premium and luxurious feel. Everything is well-designed and highly functional. Highly recommended!

I didn't want to post this review as I'm not a great fan of posting negative reviews, the one star is for the company and all the hassle we have had but I had to come on and leave a review for Basarul. After delays and excuses for over a month after confirmation of our wall media unit being built and ready for installation, eventually we got a message to say that it would be installed that day (a Saturday on the promiss that it would be done in the morning) late afternoon Basarul arrived with a colleague (all of which was not his fault) but what an amazing job they did very professional and took a great bit of pride in his work. Unfortunately the experience with this company (despite Basarul's expertise) we will not be doing any business again with this company.

The sofa arrived exactly like the pictures — absolutely beautiful and really well made. It was a bit firm at first, but after a few days it softened up perfectly. The fabric feels soft yet durable, and even the stitching is flawless. I get compliments on it all the time! Totally worth the price, and I’d definitely buy from them again.

Order a customized sofa, it was super easy to communicate they answered my calls listened to what I wanted and delivered the sofa on time in 7 days! I will recommend Karnak home to all my friends

Great experience with Karnak Furniture—excellent quality and finish. Thanks to Bushra Khan for her professional and helpful service. Highly recommended!

My first experience with this company was great. They supplied a couch, and the service was professional, responsive, and delivered as promised. Unfortunately, the experience was completely different when I placed a follow-up order for two ottomans. Communication became extremely poor, and I had to repeatedly chase the team for updates. I was told work couldn’t start until payment was received, yet I had to request the invoice multiple times before they would send it. Delivery dates were promised and then missed, with little proactive communication from their side. I am still waiting for my order or for someone to come back to me. It feel like once the order value was smaller, the level of service dropped significantly. Based on my experience, I would be VERY cautious about placing an order with this company. A disappointing experience after such a positive first impression.

Absolutely love this interior setup! The lighting design is clean and modern, and the finishing is flawless. It gives a very elegant and premium look to the space. Highly impressed!

Karnak delivered outstanding quality and beautiful finishing. Clean, elegant, and truly professional work. Highly recommended!

During Diwali I have ordered sofa cum bed from Karnak home Dubai. They deliver within 2 days after placing order as I requested It was festival time. Sales executive Anzil was really helpful to deliver my order within given time frame. Delivery person was also very helpful and they assembled sofa at my home. I will recommend this shop to order furniture items. They are having budget friendly furniture items for home.

Great Service! Very quick and reliable service with smooth delivery. The delivery guys were polite and professional, making the whole experience even better. A special thanks to Bushra Khan for the excellent support and assistance. Much appreciated!

I ordered a beige sofa from Karnak, but after my order was accepted, they delivered a completely different sofa. This was a very bad experience with Karnak. Their customer service is also very poor. They do not have any customer care phone number. I raised a call request, but it has been more than 4 days and no one has contacted me yet. Because of this poor communication and wrong delivery, I would not recommend buying from Karnak online. They do not have a proper team to handle customer support and delivery.

Beautifully designed interior with a sleek and modern touch. The lighting and detailing create a warm, luxurious feel. Excellent workmanship!

Promised delivery in the morning. Stayed home from work to receive. Never arrived so called customer service who promised they would fix. Guaranteed new delivery time later today. Window has passed and driver phone is off….

I recently ordered a sofa and bed from Karnak Home and I’m very impressed with the quality and finishing. Excellent products and amazing customer service! Special thanks to Mr. Zohaib Khan for his professional and cooperative support. Highly recommended

Worst customer service! After many false promises in regard to delivery time the couch was finally received after 3 weeks of chasing them. Nobody is answering calls. After all the couch arrived but the pillows came in the wrong color.

Excellent service and processional thank you very much for the guys that come and deliver the sofa

They never answer the phone, I went there and door was closed. Finally I managed to communicate via WhatsApp. I asked for a showroom to see a convertible sofa before I buy it. They said it s impossible! How should a customer invest > 1200 AED for a furniture without seeing it physically and sitting. Just from pictures?!! Not recommended