KTM CTY - Durbar Marg

Shockingly Poor Customer Service & Absurd Exchange Policy I had one of the worst shopping experiences at the KTM City store in Durbar Marg. The customer service was downright unbelievable - the checkout staff literally shouted at us over a simple confusion. The attitude was as if the clothes were being handed out for free, not sold to paying customers. The store has three floors, all operating as the “same shop,” yet when we went to exchange a few clothes within the 7-day window, we were told that items must be exchanged only on the floor they were originally chosen from. How does that even make sense when sizes are scattered across all floors? The size we needed was available on the top floor, but they refused to let us exchange it there. The system seems designed purely for the convenience of management, with zero consideration or empathy for customers. To make it worse, two jackets had missing tags - an honest oversight - and instead of helping us, the staff acted irritated and rude. The lady at the checkout was extremely disrespectful and almost shouting. Absolutely no professionalism, no courtesy, and no willingness to assist. This was a shockingly low-grade customer service experience, and after this, I will never step foot in that store again. A business that treats customers like an inconvenience does not deserve their business.

Got to be a new favourite Nepali brand that's providing decent products at a bargain price now. The fluctuation in prices during sales and other times and how frequently it happens is insane. So I'd recommend you to wait till a massive sale / offer comes before buying anything. The quality of the product looks to have gone downhill over the last few years. But the price tag justifies it. Even after you like a product, finding the right size can be a hassle.

我在这里买了外套裤子运动鞋一套总共才花了4000多卢比。明码标价，童叟无欺。好评！

Comfortable clothes at a decent price. Offers premium to decent wear. Items ranging from caps, sweatshirts, hoodies to shoes are available. I myself am a satisfied customer. Feels like brand itself can work with more classy colors in the same fabric. One star less as i feel more of the clothes here would look fabulous only if the color selection of the fabric was better.

KTM city has become a brand for eco consumer in nepal. They have a lot of varieties on clothing and I personally as a nepali feel really proud that there is one manufacturing the goods and giving it in sale or a discounted rate for the local consumer. The brand has a lot of potential as of now. But I would also suggest them to bring som quality premium segment. Not a really great fan when it comes to durability.

Great Place to but native nepalese made clothes and winter wear at good price. Better than any one in its category of winter wear.

Very good quality products at almost unbelievable prices. They have products that suit the "Durbarmarg ma kineko" tag in terms of quality but at prices which would oppose the same tag. Its a shop for that a normal Nepali citizen would feel ok with. And to top it off, i believe most of their products are Made in Nepal.

Aunque la ropa se ve muy aparente y para comprarla, en la céntrica calle de Durbarg, en la venta te encuentras que ni se cambia ni te devuelven el dinero bajo ningún concepto. Muy mala práctica comercial, también en Nepal. Posdata: la reforma del ascensor del inmueble deja peligrosamente la caja sin la protección necesaria, una simple malla y ya está. Peligro. Desastre total.

Affordable nepali brand with quite good quality products.

The store is in a good location and the staff are very helpful. Some of the garments are extremely value for money, some being a tad bit overpriced. But the main problem is lack of sizes and weird colours. Overall, they could improve on their size inventory and use pleasing colours.

Lazy staffs. They don't wanna work.

The best place for shopping in nepal price was very reasonable, and the quality of clothes were very nice loved it

Its rare to find such a budget friendly shop in King's way. The Nepali clothes available there are just awesome and tagged with reasonable price. Staffs are cool. They don't disturb during the cloth selection. I bought some t-shirts for personal use and found them comfortable. The ground floor is #accessible.

Nice deals! Material is okay. They have to make outlets in Pokhara too.

Clothes' sizes are out of stock most of the time. And though it's an affordable Nepali brand, the quality isn't as advertised or as the staff members pitch. And the promotional offers are always there. No need for FOMO. All in all, it's better to buy the same quality apparel here for a more reasonable price than buying at the street-side vendors.

Best deals for winter wear as well as sports wear in Nepal. They have a huge variety of jackets, hoodies, jerseys and many other outfits. Do check them out as they have buy one get one offer going on right now! Enjoy shopping!! :)

KTM CTY, Durbarmarg: good quality local brand clothes at affordable prices. Very helpful and welcoming staffs. Exciting Offers. Stay warm for less this winter. Winter Discounts, hurry!!! Bought 17 jackets for my dear ones yesterday and all were happy. More than satisfied. Well done and Keep up the good work guys👏🙂🍀, makes me proud when local brands are offering quality products at affordable price and support the mass.

KTM CTY used to be one of the most affordable sports illustrated outfit showroom. The offers used to be tempting. But now the prices of products have gone up. Product diversity has lessened. While visiting KTM CTY-Durbar Marg, be conscious on parking as well.

Bought a t shirt online. Size was not up to the specs as mentioned in the size chart provided in the website. I asked for an exchange to a bigger size, even offered to bring the original delivered product to the store.They said their policy does not allow exchange. It is pure cheating. Every store allows or should allow an exchange to a different size.

Value for money. Some items quality is questionable and buyers need to be more vigilant. I have had a few good purchases here personally and they were a bargain.