فروشگاه لوفرا شعبه مرکزی

بدترین تجربه خرید و خدمات پس از فروش

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The most disappointing and frustrating experience I’ve ever had with a so-called “premium” brand. I bought a Lofra dishwasher from the official Lofra distributor in Iran about 8 months ago and have used it maybe 10 times. From the very beginning, it released an excessive amount of steam during every wash. I reported this several times to the service center, and every time they said, “It’s normal.” Then one day, the machine suddenly shut down in the middle of a wash cycle. They took it for repair and it’s now been over two months — still not fixed. Every follow-up comes with a new excuse: first they said the board was burned and had to be ordered from Italy, then they claimed the boards don’t match, and eventually admitted that the main board isn’t covered under warranty at all. Their explanation? That “an ant got into the board and caused the damage.” Ridiculous! Even if that’s true, how can a supposedly “high-end” dishwasher fail after less than six months of light use? The Iranian distributor’s service team is rude, unprofessional, and takes zero responsibility. I also bought a Lofra washing machine, stove, and refrigerator from the same distributor — none of them are worth the price. The washing machine isn’t even listed on Lofra’s official website, yet they still sell it in Iran as an original product. Bottom line: Lofra is all talk and no quality. Overpriced, unreliable, and their customer service is a nightmare. I honestly regret every single purchase and strongly advise Do NOT buy any Lofra products — especially from their distributor in Iran.

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Official Lofra Store in Iran

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