Makarem Um Al Qura Hotel

هتل مکه مکرمه سال ۹۷

لاباس به

لابأس به

لاباس به

عالی بود.آرام

لانه مخيس😂😂😂امزحح

ممتازين

تمام

ممتتاز

تمام

ممتلز

تمام

هادئ ومناسب

I had a truly wonderful dining experience at Makarem Um Al Qura Hotel, and I would especially like to express my sincere appreciation for one of the staff members, Mr. Shoraf Tuiab Mia. From the moment we arrived, he welcomed us with a warm smile and a very polite attitude, which instantly made us feel comfortable and valued. Throughout our meal, Shoraf provided exceptional service. He was very attentive, always making sure our table was clean, our food was served on time, and that we had everything we needed. His professionalism, kindness, and dedication to his work were clearly visible in every interaction. He handled everything smoothly, even during busy moments, without losing his calm and friendly demeanor. What impressed me the most was his genuine care for guests. He didn’t just do his job — he went above and beyond to ensure we had a memorable experience. His respectful behavior and positive energy truly made our visit special. Makarem Um Al Qura Hotel is lucky to have such a hardworking and dedicated employee. I highly recommend this hotel not only for its excellent food and environment but also for outstanding staff like Shoraf Tuiab Mia. Thank you, Shoraf, for your amazing service. I will definitely come back again and hope to be served by you once more.

أود أن أتقدم بجزيل الشكر والتقدير على إقامتي الرائعة في الفندق، حيث كانت تجربة مميزة ومريحة بكل المقاييس. كما أخص بالشكر الموظف حافظ على حسن تعامله واهتمامه وتعاونه، فقد كان في غاية اللطف والاحترافية، وساهم بشكل كبير في جعل إقامتي أكثر راحة وتميزًا. شكرًا لكم على هذا المستوى الراقي من الخدمة، وأتطلع لزيارة الفندق مرة أخرى

An exceptional hotel experience from start to finish. Outstanding service, elegant atmosphere, and attention to every detail. Truly one of the best stays ever.” ✨ Luxury, comfort, and professionalism at the highest level. The staff made every moment unforgettable. Highly recommended!” 🤍 This hotel sets the standard for excellence. Impeccable service, beautiful ambiance, and a world-class hospitality experience.” 👌 Absolutely blown away by the quality of service and hospitality. Everything was beyond perfect — definitely coming back again.”

I requested that my room be cleaned and left it vacant for the entire day to allow sufficient time for housekeeping. However, upon returning, I found that the room had not been serviced. When it was eventually cleaned, no additional toiletries were provided, nor were the tea bags replenished, despite them being finished or nearly finished. Additionally, the refrigerator in the room was not functioning properly. A member of the maintenance team attended to it, but was dismissive and stated that it was working without conducting any proper inspection. It was clear that the food inside the refrigerator was not cold, and no effective action was taken to resolve the issue. Furthermore, I was disappointed to learn that the hotel does not provide its own dedicated shuttle service to the Haram. Instead, guests are directed to use public buses, which can be particularly difficult and inconvenient during peak and crowded times. While the room itself was spacious, clean, and comfortable, and I appreciated being provided with an extra bed at no additional charge, I expected a higher standard of service overall given the amount paid for the stay. I did enjoy my stay; however, I believe the quality of service should better reflect the price and reputation of the hotel.

تجربة جدا سيئة ، حجزت من بوكنج غرفتين وجيت على موعد الدخول ٤ مساء ومع هذا لم تجهز الا غرفة واحدة وكانت حارة زي النار درجة الحرارة ٢٥ ، انتظرت ل ٥ ثم الغيت حجز الغرفة من بوكنج وحجزت ثلاثية عشان اقدر استلمها سريع وعند النزول للاستقبال قام ب اعطائي غرفتين ونقلي لدور اخر ربي يعطيه العافية اظن استاذ نواف اذا ما غلطت بالاسم ، تم التواصل مع الاستقبال لطلب العربة لنقل الاغراض قرابة ٥ مرات والانتظار اكثر من نص ساعة عشان بس احد يجي ينقل الاغراض بعد نقل الاغراض تم استلام الغرف مافيها شباشب اكرمكم الله والارض باردة ومافي مناشف ولا ادوات عناية (معجون وفرشاة ) و كنت ابغا لحاف اخر ، تم التواصل مع الاستقبال مع اخرى ولم يتم الاستجابة او احضار اي شي ، ريحة الحمام بواحدة من الغرف جدا سيئة اكرمكم الله . عند الانتهاء من العمرة قريب الفجر الساعة ٤ تم ابلاغي ان الباص القادم ٥:٣٠ وقمت بالرجوع بتاكسي ، الواحد يدفع يبغا خدمة ولكن لم اجد هذا وجدا عانيت ، ارجو النظر بكل هادي المشاكل وايجاد طريقة للتعامل مع النزلاء بالازدحام

Makarem Umm Alqura Hotel exceeded my expectations with its exceptional service and luxurious amenities. The staff was attentive and courteous, ensuring a comfortable stay. The rooms were spacious, well-maintained, and offered stunning views. Conveniently located, it provided easy access to major attractions. I highly recommend this hotel for an outstanding experience.

Biz bu otelde kaldık eşimle arkadaşlarımla ama hiç memnun kalmadık. Hizmet sıfır. Oda servisi sıfır. Acil bir ihtiyaç oldu odam temizlenmesi gerekiyordu ve 5 kere resepsiyonu aradım birini acil göndere bilirmisin saat 12 de aradım oldu saat 13 hep birini hemen gönderiyorum dendi telefonda ve kimse gelmedi. Ben odamdan çıkıp aralıkta bir hizmetli aradım, birtane buldum ve odama çağırdım nazik bir şekilde yatağımızı değiştirmesini rica ettim. Ben dün odanızı temizlemiştim bile diyip çıktı gitti. Temizlememek için elinden geleni yaptı. Ayriyeten ben 5 gündür kalıyordum ve sadece 1 kere odamı temizlemişlerdi o 5 gün içerisinde ve ona rağmen ben dün temizledim diyip odayı terk etti. Bunun üstüne birdaha aradım resepsiyonu ve hizmetlinin temizlemeyi kabul etmediğini söyledim. Yani olay yatak sadece nevresimi değişecek ve beni 1,5 saat uğraştırdılar toplam taaa ki artık sonunda bir hizmetli odamıza gelene kadar yani anlayacağınız paramızla rezil olduk. Kesinlikle sadece konu bu değil banyo hijyenik değil akşam yemeklerinden de hiç memnun kalmadık. Kahvaltısı güzeldi ona diyecek bir sözüm yok ama genel anlamda 1 elma dahi hasta eşime götürmek istiyorum dediğimde bile onu bırakmamızı söylediler yemekhanede. Sırf bir elma dahi odaya çıkartmıyorlar. Bu benim ilk tecrübem değil bir çok otelde kaldık ama böylesiyle ilk defa hizmet sıfır hoşgörü sıfır. Rezil olmak istemiyorsanız gelmeyin derim. Her zaman dürüst oldum memnun kaldığım vakit severek yazarım ama burdan maalesef memnun değiliz hiç birimiz.