Marina Home Interiors - Mall of The Emirates

I recently purchased a standing lamp from Marina Home for AED 8,900. The lamp itself is beautiful, unique in design, and a real statement piece, which is why I fell in love with it immediately. Unfortunately, the service that followed completely ruined the experience. The lamp was a display item, as no boxed stock was available. Only once I got home did I realize that the bulb was missing, despite the lamp being displayed with one in the showroom. At no point was I informed that such an expensive lamp would be sold without a bulb. When I called Marina Home that same evening to ask which bulb I needed, I was initially told that Marina Home never provides bulbs with lamps. Ten minutes later, I received another call admitting that a mistake had been made and that this specific lamp actually does come with a special dimmable bulb. I was told to come back to the store to collect it. What’s unacceptable is that I had to chase this myself, received completely contradictory information, and was never offered a simple delivery solution (Careem/Uber), despite the inconvenience caused. To make matters worse, when I arrived at the store, the manager again insisted that Marina Home never supplies bulbs with lamps, directly contradicting what I had been told earlier. For a brand positioning itself as premium, this level of disorganisation, lack of accountability, and poor customer service is shocking. Additionally, Marina Home does not offer installation services for pendant lamps—you are expected to arrange everything yourself. They may “have contacts,” but again, the responsibility is pushed onto the customer. Beautiful products, but extremely disappointing service. I would seriously reconsider making another high-value purchase here.

One of my favourite home stores in dubai. What a beautiful and unique furniture collection. My experience at this place was really good. The staff was so professional and helpful. Also, the furniture was amazing and high quality. Must visit for home decore ideas.

И снова красота и эстетика. В этот раз ледяная сказка для вашего дома. Хотя, в этом магазине можно найти и многое другое, но больше мебели и декора для интерьера. Глаз не отвести!!

Who else has better furniture design? They are the best!! Very unique designs

Хороший магазин для дома, много интересных предметов интерьера, есть некоторый выбор мебели, светильников, немного текстиля. Много искусственных цветов, очень похожи на настоящие.

Went to Marina Home store in Mall of Emirates. It was my first time there and I was really surprised to see the vareity they had in furniture and household stuff. The items in the store seemed really amazing and it was different from the usual things and items available in other stores. Although prices were bit high.

⭐⭐⭐⭐⭐ I’ve been working with Marina Home (Mall of the Emirates) for several years, and I couldn’t be more satisfied with their service and support. Zahoor, the Branch Manager, is exceptionally professional, kind, and detail-oriented. His leadership sets a high standard for the entire team. Dennis, the Sales Consultant, has always been incredibly helpful, guiding me with great taste, product knowledge, and endless patience. Over the years, I’ve furnished and sold multiple homes with the help of this amazing team, and each experience has been smooth, efficient, and enjoyable. Their commitment to quality and customer satisfaction is truly unmatched. I highly recommend Marina Home to anyone looking for timeless design, high-end furniture, and a team that genuinely cares.

Fav home decor shop. To fill your home you can get aesthetic items or furniture from Marina Home. Once you enter there’s no going back without buying

Love this place! Furniture is pretty pricy for what it is but the decorative pieces are lovely and not expensive for what they are. Lovely range that changes each season - best purchases are cushions, vases and the artificial flowers. Also a great range of art - wall hangings, prints etc....

I had a wonderful experience at Marina Home Mall of Emirates in the sofa section, thanks to the excellent service of Mr. Dennis. He was all very professional, patient, and extremely helpful in guiding me through the options and making sure I found exactly what I was looking for. Their teamwork, product knowledge, and friendly attitude made the shopping experience smooth and enjoyable. A big thank you to them for going above and beyond – truly outstanding customer service!

Обалденно место, чтоб приходить за вдохновением. Стильный лофт, хорошо подобранные сочетания цветов, место выглядит как большая квартира-музей.

I love marina homes interiors and themes especially the christmas decor are elegant designs and quality of the materials was perfect for home interiors it will long last. I will visit again to see new designs and trends for 2020 home interiors.#marina home #interior design #christmas decor# elegant #mall of Emirates

Today, on this holly day, the service in Marina Home MOE brunch was horrible. We asked for a new piece of the item that we wanted to buy, it took exactly 30 mins for the sales to find it and to bring it to us and still it was damaged. The sales were super unhelpful, unsupportive and just had us so upset with the service it’s hard to express. We are regular clients, the amount that we have spent in Marina is up to 100,000 AED. We usually go to Al barsha brunch, because this situation in MOE brunch is not the first one. Anytime we want to purchase anything from MOE brunch, we are always disappointed with the sales team. Today was just last straw.

Great collection of home interior products. Class items that arranged well. Chandeliers are so good. Worth visiting in mall of emirates.

We recently visited MOE branch and very pleased to be attended by a new Trainee named Kaiser.I had started to believe new generations are no good at customer service anymore😄 but this boy is exceptional. I myself work at service industry hence recognise attentiveness and genuineness easily and it was reallly impressive to notice how Kaiser influenced us to pick the best pieces without any commercial pressure however at the same time potraying information which would make you want to buy buy and buy. Good skill boy

Really like this place. Lots of beautiful decorative stuff and nice furniture. One notch above Homecentre and IKEA.

Worst experience ever. As I thought this would be the most reliable and eased process to buying furniture as they are considered a high-end brand with great customer service experience but shockingly it is just not. They made us pay full price for display items + they delivered it for export purpose without even appropriate packing or assembly for export.

Extremely rude and unhelpful sales and counter staff at Mall of Emirates store. Least interested in attending to clients. More buys watching what was happening outside the store. Could not help even with a trolley. Heavy goods purchased were packed so badly that half way through the bag given tore and goods were damaged. Refused to give a trolley even after requesting several times.

Even though I love this store and have been going there for years my recent visit was upsetting. The manager named Victoria was hell bent on not accepting my husband’s Esaad card which I had on me. She refused to accept that I am his wife when U.A.E. passport holders do not change their maiden names. She even refused my son’s EID card with the same name and I had to bother my husband to send his ID photo. I feel she should have been aware of this and been more respectful, even when I explained and she didn’t seem to care !

Great value for great looking furniture. They always have a great selection of modern design and offer things at good prices that are not too expensive. We bought a wonderful bedroom set, and it was delivered at the correct time and installed quickly. Highly recommend.